Grand Mercure Basildene Manor Accor Vacation Club Apartments

Beautiful property!! Breakfasts were spectacular!! Everything we tried was cooked to perfection and delicious. Large rooms and bathrooms with large bath tubs . Would definitely stay again!!!

Our room was on bottom floor and access road went around our patio. Fence was there, but no view. Other rooms had beautiful views of the grounds. But otherwise, room was clean, spacious and comfortable!

It’s a beautiful place. Very quiet location and very luxury. All staff are super friendly and very accommodating. It’s less than 3km to the town centre which was excellent for me. There were coffee and tea throughout the day at the dinning area. The room was very clean.

The laundry room closes at 7pm which I think it’s abit too early. Otherwise nothing negative about this place

Breakfast was great (although it took a little long to come) with an amazing view of the property.

Our room was too small - I didn't realise it was this small when booking it

Fabulous breakfast. Lovely staff.

On asking for a local restaurant we were advised we could walk to the nearest one. This was definitely not a good idea as it was dark and quite a distance. We drove instead fortunately. Tailor advice to your customers!

Great service, nice rooms, excellent location, clean, safe, well attened

TV remote receptor ... not receiveing signal from remote. I fixed myself.

Gardens are beautiful! Staff are super helpful. Bathrooms are clean and breakfasts are delicious! Tea is served at 3:30 pm everyday which is a lovely extra.

Rooms are a little small and walls are thin. More privacy would be nice. Beds are also on the hard side and uncomfortable, but you can choose a pillow which best suits you.

The grounds are stunning, and all the staff were warm and accommodating!

Just worth noting it's a little way out from the centre, and we found it hard to get taxis on some nights.

Wrong booking - double the amount - incorrect - room instead of suite which costs $6/700 per night or the room costs for two nights $350. Both have baths, more space in court area and inside with open plan bathrooms and suite feel of space compared to room which some have baths also - lots smaller only balcony for view outside. Staff had issues with processing wrong dates check in and booking.com - continued to phone all hours of morning - turned off access for internet due too wanting the ‘ changes’ which none were they failed to put us into correctly room (king suite) and wanted too then rectify the booking by cancelling what was already booked and paid through Booking.com. You don’t disturb guests, you don’t change there bookings - deal with booking.com and you sure as hell cannnot charge the full amount again when this was taken when booked with a third party provider - and asked for my card details by phone as mine washing not showing on what came through from booking except ending # - strange, irrelevant and not to be shared by phoning me in the room. Rebecca - staff is an absolute ditz and failed too fix and then attempted too further ruin and make the stay not at all as comfortable as it should have been.

Wrong booking - double the amount - incorrect - room instead of suite which costs $6/700 per night or the room costs for two nights $350. Both have baths, more space in court area and inside with open plan bathrooms and suite feel of space compared to room which some have baths also - lots smaller only balcony for view outside. Staff had issues with processing wrong dates check in and booking.com - continued to phone all hours of morning - turned off access for internet due too wanting the ‘ changes’ which none were they failed to put us into correctly room (king suite) and wanted too then rectify the booking by cancelling what was already booked and paid through Booking.com. You don’t disturb guests, you don’t change there bookings - deal with booking.com and you sure as hell cannnot charge the full amount again when this was taken when booked with a third party provider - and asked for my card details by phone as mine washing not showing on what came through from booking except ending # - strange, irrelevant and not to be shared by phoning me in the room. Rebecca - staff is an absolute ditz and failed too fix and then attempted too further ruin and make the stay not at all as comfortable as it should have been. Check guests in at the front. Confirm payment with booking and receipts we had prior to check in don’t create bookings for guests too suit hotel needs after guests arrived and sure as hell don’t ask for me to provide you with my card details by phone and liaise with the booking agent. That is why it’s now canceled I have original and cancelled from use and the amount taken,

The first time we stopped at the manor but I can promise you it will not be the last.We are going to be going back there at the first opportunity.The place is amazing and the staff are really friendly and helpful they make sure you want for nothing.The grounds are wonderful and so tranquil

- Cute property with a beautiful garden outside- Bathroom/Shower was solid- Rooms are cute/quaint

- Bed was a bit uncomfortable - Pretty far from town if you’re walking (and the path is extremely dark), walked back around 10pm one night and it felt a bit eerie

Breakfast was actually fantastic , I would go have that omelette again but won’t stay , found it overpriced but if it’s a scenic periodic piece you want to stay in this will begreat

Pricing after all it’s just a bed and shower

The whole property was amazing, so clean and nothing was too much trouble for any of the staff. We used their travel information lady, so was so helpful and gave us lots of options

Beautiful grounds. The staff were extremely helpful. Breakfast was very good.

Swapped rooms a couple of times, our room was dark. We got sorted in the end

Breakfast was really good with a big choice. Fresh fruit selection, full cooked breakfast option, and a nice breakfast room overlooking the garden.

Drain smell in room’s private back garden.

Room was spaciousPillows great Bed a little hard but found it comfortable by the second nightAttentive staff. Always checking in with us. Gardens divine Breakfast great Coffee Nespresso - you could microwave alternate milksTowels were sooo fluffyBath was sooo perfectProducts were luxuriousAfternoon tea at 3pm was a bonus Delightful scones and jam to take away on check out was so special. So quiet. Had the most relaxing stay.

We loved everything. Best accomodation down south.

Stunning property, beautifully landscaped garden, extremely friendly staff who briefed us upon arrival, breakfast was great, only a few minutes drive from Marg’s town

The beeakfast was great, friendly staff and lovely grounds

Wonderful location and property with beautiful peaceful garden. The staff were extremely helpful.

This was an exceptional property. From the incredible service to the beautiful rooms, great breakfast (included), stunning gardens, gifts on departure, I wish I could have stayed longer.

Nothing at all.

The ambiance of the manor, the dedicated staff and manicured gardens all contributed to a wonderful experience. Breakfast was exceptional, freshly prepared and something to appreciate each morning.

There is nothing I could make a negative comment on.