Staybridge Suites Spring - The Woodlands Area by IHG

It needs upgrading, furniture was all crumbling from bottom, phone didn?t work, pool was super dirty bathroom in my room backing up.

Spacious, clean, soft bed , awesome shower, water was hot..

No everything was excellent.

Location

There wasn¿t a blanket. Only a short. The room smelled like feet. The couch was torn.

We checked in and went to our room that was given to us. Someone else was already staying in that room. Go back to the front desk got a new room. We left to go to the pool to let the little one swim. The pool was nasty. There more but I hit the max words.

Nothin.. my sheets had yellow stains on them so I removed them off the bed and turned them into housekeeping and slept on my own blankets and sheets. I think they office thinks I stole the sheets off the bed and tried to charge me $150. They have roaches

BED BUGS!!! Room 106 has BED BUGS AND THE BED IS BROKEN.

Friendly check in staff. The breakfast was wonderful. Thankyou

I was charged an extra 50.00 because the manager there told me i damaged the sheets from ¿bodily fluids¿ . Iv stayed at many hotels and never heard of that before nor have i had that problem. Im guessing they dont use cleaner to wash the sheets.

NO HANGERS IN THE ROOM, NO SOAP IN THE SHOWER, AND THE KITCHEN FAUCET DRIPPED

Room was clean and we had fresh towels.

The staff was rude, inconsiderate and hesitant to help when I had questions regarding billing. They charged me twice for a deposit. The room smelled like cigars the entire time. The elevator wasn¿t working either

The staff was friendly and helpful.

The pool water was cloudy and the hottub's water was brownish.

Cold AC, helpful staff

Carpet in hallway smelled like dog pee. Mattress was lumpy/uneven Ice machine broken on 2nd floor so 1 machine for the whole building Fan in bathroom didn't work

The breakfast

Parking lot is small and no room. Smelt like marijuana and cigarettes Found McDonald¿s trash with food still in it. Was in the cabinets Bathroom door would not open and close smoothly and made a loud noice all night when family had to use rea

Our room was missing many items, when I asked the front desk about them, they didn't have any replacements. My husband & I had to go purchase a hair dryer & pillows from Walmart. Smoke detector was missing, light bulb, no ironing board either.

When we check into our room Dogs were Barking and barking we didn't realize it was dog friend place but they moved us to a better location on the same floor

The pool was open but the kids pool was so dirty the water was yellow and the adult pool could use cleaning

Leaving. This was a terrible hotel experience.

We were awakened by loud noises for an hour after we complained around midnight. People were yelling, a dog was barking, people were stomping around, I think they were jumping on the beds. There were no washcloths. The bed linens were thin and cold.

Short staffed. Clean but very worn. Short on amenities.

Location / breakfast

Staff was rude , was roaches, pool had nasty green bacteria

Bathroom was very clean.

Yes, Sofa was not properly cleaned. Lots of dust rising from the sofa when you hit it with your hand. Breakfast was cold. Scrambled egg and bacon warmers either not turned on or not working. Breakfast menu scanty, lacked variety. No napkins.

The location was perfect for what we needed.

Room was stale. Organization at the breakfast area was poor as there weren¿t any plates for the waffles and when we asked they said they out. They were slow to restock the fruit and yogurt.

Room was dirty. Bathroom dirty. Roaches.

The area was very nice as there was a lot to do nearby.

We attempted to get additional blankets as the hotel was cold, I waited at the hotel desk for over 30 minutes (could not call them because the phone in our room did not work. They did not have any type of hot breakfast and the juice machines were down.