Hotel Boutique Rato 10

Very Clean! Excellent location 1 blk away from 5th Ave. Walking distance from restaurants, shops etc. Loved the decor of the hotel. Rooms where very comfortable. Would definitely stay there again at my next visit.

Only need to have a clear Hotel Name and address for ease of locating. It was a little difficult to identify.

Location

The location was the best thing. Well connected to city center. The staff was also very nice.

The cleanliness was terrible. We were welcomed by a cockroach in our room and the blankets were stained. Also a lot of dust behind the furniture and equipment. To finish up, the window was front for a party that played loud music until late.

Spacey, nice staff

Noise comes from outside

the hotel is in a prime location and near public beach access on 28 street through 34 street.

location and staff are awesome

clean toolsSpace is great for family or 4

Location, rooftop pool

Only Street parking

Great location, small but nice roof pool with great large terrace for evening relax. Really close to main street with all entertainment

Breakfast provided in nearby restaurant which is very slow to serve food.Checkin was a bit difficult since the staff does not speek english.Parking is on the street next to hotel which is not free during day 10-22 so make sure to have enough coins for parking.

The location was good.

Most of the staff at the front desk couldn't speak english. We had a problem the first night with people in the room next to ours making noises till 1am in the morning (loud music, screaming and smocking) and started again around 4:30 am. We couldn't sleep at all. all night and despite telling to the guy at the front desk he didn't do anything to stop the situation. moreover we couldn't have breakfast one morning because despite being at the bar that collaborate with the hotel for breakfast at 7:30 (breakfast it was supposed to be served from 7 to 10!!!) the guy at the bar couldn't offer us anything because they opened late and we couldn't wait 45 mins for a coffe and a croissant. We paid the property for breakfast for the duration of our stay. very disappointing.

The breakfast was good at least, because it was at another location (Yes it's not inside the hotel).

1. Very bad smell coming from the AC;2. VERY POOR sound insulation!!! (I can't fall asleep the WHOLE NIGHT due to the noise from the road);3. No free parking;4. Very thin quilt (single layer);5. Dirty towels and sheets (yellow stain and black dots);6. The front desk we met doesn't understand English;7. Rusty trash can;8. Broken hair dryer;9. Poor location (make you feel like you are sleeping in the middle of the road);10. No toiletries on the sink (only towels)It's my first time writing so much in a hotel review simply because it was horrible. How on earth did this hotel get a 4 star rating?

Not a 4-star hotel.

Breakfast is offsite and low quality, stained linen and towels, poor wifi, furniture in disrepair, poor bathroom. This *is not* a 4-star hotel.

location is good and staff is friendly

the furniture, towels and sheets are very outdated, pillows are no comfortable, no blanket (just a sheet). the room was dark and depressing with a window onto the hallway. The water was only hot in the morning. overall everything is old. (towels are probably the worst part)

Staff is super friendly and helpful

The rooms stinks of mothballs. The odor is intense, overpowering and almost unbearable. The walls are paper thin, and provide zero sound insulation. I could literally hear when the neighborhood got a new match on tinder or a like on Instagram. Plus you'll hear the night long parties from the street.

Location was great, 2 minute walk to the beach and 5th Avenue. The staff was great and helpful. The family room was very big.

-Hairdryer was almost toy sized, so bring your own. Takes forever to blow dry your hair.- The shower head is pretty bad. Only couple streaks of water come out of it. Between washing my hair and blow drying it took way too long.

nice reception staff and location

housekeeping thief:-( thats very unpleasant

Very good location, friendly staff and beautiful rooftop.

The double room we where in was not two separate rooms as it appeared on the pictures, and one of the two areas didn’t receive much of the AC.

Location is near to 5th ave and Mamitas beachNicole on reception was friendly and helpfulRooftop pool was nice to cool off early evening Breakfast quite good Shower was hot and powerful

We were told that we were not entitled to a breakfast for our child despite selecting a room rate for 2 adults and 2 children with “breakfast included”. There was no mention in the policies section on booking.com of breakfast not being provided for under 5s but that is the hotel policy. There was even confusion amongst the staff about this policy as one of them said our son was entitled to breakfast whilst others said he was not. In the end our 3 year old got breakfast some days and not others and we spent a number of mornings arguing with staff over the policy. The breakfast itself is at a cafe around the corner. It is quite a good breakfast but if you ask for anything that in any way deviates from what is on the menu expect to pay extra. I was even charged 20 pesos for some butter for my toast!Only two towels were provided initially for 4 of us. I asked for one or two more and 24 hours later no more had been provided so I had to ask a second time. Again this is because the needs of children at this hotel don’t seem to be considered. Only towels for the adults were provided.Internet and TV did not always work.There was quite a lot of noise in the evening but I guess if you stay in this area that is to be expected. Room was quite dark and dingy.Pillows were uncomfortable.

kind staff, very nice room with all amenities needed, location close to everything you need

A LOT of noise all day everyday, even with closed windows. Had to sleep with earplugs on. Wifi and door had issues first day, I told them and they solved it eventuallyNo thick blankets to sleep in, only linens. I asked for a thicker blanket but they had none, I was given extra linens.

Reception staff was always super helpfull.Bed was very comfortable.Location.

Very noisy, furnitures outdated. Mix of different furnitures. Rooftop pool is nice, but there is no bar service. Not even towels were provided when we were there.

location great location

never was fully comfortable could listen to everything, my room was in the first floor and could listen to the lobby, you go out of the bathroom and the bed is directly there no ventilation in the bathroom expected more