Iberostar Waves Tucan - All Inclusive

Breakfast was great. Many choices.

The extra 300 in Iberostar money couldn’t be applied to much and you you had to spend a lot to use it.

This all inclusive resort was fabulous. From the staff at the front desk to the wait staff, the cleaning staff and groundskeepers all do a wonderful job! The food was great, the drinks delicious, the pools warm and the ocean was crystal clear. We all loved our stay!

It would be nice to have a bit more shade at the main pool.

The big benefit : Very nice hotel grounds : tropical forest with animals; nicew long beach

Hotel maintenance : No hot water in the room ( was fixed fter complains); bad air condition " was not fixed during our styay; burned electric bulbs and all of this is in the best room : ocean access suit

We loved how close we were to the beach and the natural feel of the resort—seeing the animals and forestry was a nice touch. There was always something to do, from tennis and archery to the marine activities, and the adult entertainment was fantastic. The food was also a win; everything we ate was high quality with plenty of different dishes to try.

Despite paying for my reservation in full via Booking.com, the resort had no record of my booking upon arrival. This major communication failure forced me to spend precious vacation time coordinating between customer service agents and hotel staff. While the hotel provided temporary housing, the administrative error ultimately cost me an additional $1,000 beyond the original quote. Regarding the stay itself: the food quality was excellent, though restaurant reservations were nearly impossible to secure, making the buffet a more efficient choice. The kids' entertainment was adequate but lacked the variety needed to keep them fully engaged.

Location is great, loved the beach

Pool is very deep not a good way to relax, reservations are required for dinner yet everything is booked so didn’t get a chance to enjoy much but the buffet, food is the same everyday! Options are limited

The animals

Not very nice people attending One of the staff wanted to me to buy for a very high price a spot to watch the fire show

It was clean, staff was friendly, and the all inclusive food was excellent

Nothing negative

I loved the lush greenery, the presence of animals, and the close connection with nature. The staff seemed genuinely happy, and it showed in their demeanor, making the whole experience feel warm and wholesome. I also felt like I was getting a glimpse into their local culture, which made the stay even more special.

The air conditioning could be improved, especially in the rooms. It would also help to have better fans in the lobby, seating areas, and restaurants for more comfort. Additionally, more frequent cleaning of mossy areas would make the outdoor spaces feel fresher.

Everything was Awesome(Food, entertainment,staff was friendly, clean)

Easy to get to the beach and pool from our room . Plenty of food choices . Lots of activities for kids .

The resort is stunning- animals everywhere (monkeys, coatis, agouti, monkeys, peacocks, iguanas), gorgeous plants, decor, and felt very open and not crowded at all. The food was also amazing- so many options, it would be impossible not to find something you like at each buffet and restaurant. The beach was beautiful (minus the seaweed- but we knew about this before and it is out of their control), and the proximity to Cozumel was perfect to go snorkeling one day. The staff at the hotel were all so nice and attentive.

It was advertised we would have two queen beds- but they were full size- so it was a tighter squeeze than we expected. The room was a bit hot for us (71 was the lowest it would go), but we made it work.

Pool, beach access, the staff and the food

Coffee

The staff was very friendly and attentive. Rooms were cleaned as requested. The landscaping was well kept and workers did an amazing job. The restaurant staff was very kind and met our expectations.

The size of the grounds, and different aspects (jungle). Easy access to the beach, which was beautiful.

Location was great. Food was really good, and the staff is lovely.

A lot of sellers at the beach, it can be annoying at some point

Amazing territory; excellent beach parking Location is great

Food is average ; we also experienced the problem with electricity Staff tried to fix it and find the way to compensate

Green , lush premises with animals on the ground, monkeys visiting. Refillable drinking water bottles, the resort is dedicated to conservation, thank you! Beach is beautiful and clean. The room is spacious with coffee maker and a small fridge. A private balcony with lush , green views. Myan themed decor. Updated bathroom. Touch bracelet to open the door. Iberostar app to look up hrs for buffet, entertainment etc. Good wifi.

Our room 1550 was facing nextdoor resort which had outdoor pavilion with entertainment music blasting, echoing every night. Also, the leaf blower would pass nearby at 6 am! Waking us up. It is a bummer that resorts do not have green buffer between to muffle the human noise.

Great

Pool Kids club Buffet Cozumel The animals

I loved that this place did not seem busy. Always spots on the beach and around the pool to sit anytime of day. The staff were great! Will come back for sure

No complaints!

Casual, great access to beach and pool.Great food selection. Friendly, helpful staff

Rooms need a bit of updating. Only one power plug. Ice machines didn’t work.Pretty minor stuff.