Fiesta Inn Playa del Carmen

Staff, location, cleanliness.

Noise was a bit of concern.

staff was very helpful

the package that I booked included discounts off food and beverage and the hotel didn't honor the discounts

The location was good, only a block away from 5ta Avenida.

No issues with the hotel

Rooftop

I absolutely loved the roof deck and pools, one for the rise morning swim the other oriented towards the sunset. The room was comfortable and bed very good. The check in with staff was very pleasant and quick.

The balcony could have been great but the next door room opens up directly adjacent to the balcony door, creating lack of privacy. Sadly I don’t think it can be improved. Everything else was great! Even the view from the balcony.

The location

Noises from the street. Our room facing street. There was extremely loud music playing late in the night

The hotel's interior was beautiful, with comfortable, cozy seating areas. The staff were also very friendly and helpful.

The Wifi dropped a lot, which was an issue for me when I had Zoom meetings. I also had trouble flushing the toilet.

clean, walk to everything, taxi stand at the hotel

Nightly rent too high for non-view standard chain hotel

Honestly, this was very disappointing. The hotel doesn’t really look like the photos. The rooms are spacious and clean and the location is great. However it’s extremely noisy, sound isolation is nonexistent. I initially had a room with a balcony and the noise was nonstop. You could hear the bars downstairs and people on the other rooms. I asked to get another room but it wasn’t so easy, and could only get it on my second night. It didn’t really help - I couldn’t hear the bars outside but I could still hear the other guests and people at the gym upstairs at 6am. Some of the staff were very kind and some were rude. The pool area was also pretty disappointing. There are two pools, one of them has no umbrellas at all and the other has 3, one of which is broken, that means only 2 people at a time can enjoy sitting by the pool in the shadow, so it’s practically impossible to use. I wouldn’t recommend and wouldn’t come back.

The bed was very comfortable. The food was very nice and the gym i liked too. Javier always had a smile on his face when you entered the hotel. Thanks for the service and the great stay

The room had no window and smelled a little bit bad. Other than that, everything was great.

Cleanliness, pool, fitness room, attentive staff

No fridge, not enough sound damping at night

Location and facilities are great. Good value for money.

Noisy street nearby but windows are quite good.

The room it was perfect no issues at all. The bed was comfortable and the room was completely clean.

I think the pools need some improvements because in one of the pools the step to go inside is to high and there is no pool rail. In the other one the pool rail is missing and there is small space to walk beetween the lounge chair and the pool, I'm pretty sure that's considered a safety issue and they should consider it before someone has a serious accident. Also, the customer service needs to improve because I don't like that the guy that was outside telling me that I was not allow to enter if I don't have a reservation but the front desk verify and found it.

The location was superb to be right in the mix. It's a really good place if your in and out enjoying the city life and food.Close to everything you could ever possibly need in Centro Playa.

What I DIDNT LIKE is I wasn't changed correctly when checking in by the staff member that day.Not the nicest welcoming person may i add our check in staff member.So our last night of stay we were told we owe the Hotel money for the last night?It was confusing to say the least and made me very upset! I thought I was getting ripped off by the Hotel.Had to pay for the mistake made by staff member who they said didn't change me correctly at check in.I asked for all the receipts and paperwork for why I was getting charged more money again. That's what I didn't like and still a bit mad about it actually.

Apart from the negative, the hotel was lovely and comfortable and in a good location

The breakfast was very ordinary and coffee yuck!I was on the third floor and could hear all the noise on the fourth floor which was the bar and pool areas! All night I could hear the chairs scraping on the floor !

Nice basic room with good AC. Clean. Great water pressure and warm. Beautiful pool and rooftop bar. Great location only a block away from La Quinta but far away enough to not hear the noise. Basic but OK gym. Good price.

Only thing they could have had in the room was a fridge but that might depend on the room I don't know.

Great staff. nice roof top pools, and complimentary coffee and snacks in the morning and evening.

Being in the entertainment district it’s going to be somewhat noisy however the bar across the street was excessively loud, it may as well of been right in the room with us that’s how loud it was. The buffet down stairs is way over priced and doesn’t have many options, most options in this area are expensive so walk 6/8 blocks away from the entertainment area for more affordable prices.

So glad I was given a quiet room at the back of the hotel as there was so much loud music pumping out from nearby bars at the front and sides of the hotel.

The loud music from nearby bars. You could even hear loud music the rooftops of other hotels when you were on 4th floor by the pool!

Hotel is clean and comfortable. The front desk staff are helpful. Breakfast is good

The party noise if you stay in the rooms facing the front

The wonderful customer service. Size of the room and roof top pool.

N/A I have nothing negative to say. Everything was great.