Senses Quinta Avenida Adults Only Hotel By Artisan

Location

I spoke to the person in the front letting them know my ac was not working and they didn¿t do anything about it, elevator was broken had to walk up and down stairs they said elevator would not be fixed for days . No safe in the room had to carry my stuf.

TV, location

no view, elevator not in service.

Great location for walking along 5th Ave and going to beaches.

The elevator only worked part of the time, only a top sheet on the beds, no blankets and you can¿t adjust AC which is low, above a VERY loud bar, until 4am or later, bath tub didn¿t work at all, only 4 lounge chairs total at pool, always were full.

location

sheets were stained , we paid for a room with a Jacuzzi and we could use it because it was dirty with stains, we had no communication with front desk with our tv being out and no hot water have to let water run a long time in order for it to get hot

Adults only. No children allowed. Excellent service from staff.

This is my second time in this hotel. I really like it. Staff and rooms are great. The only thing I would change is the bathroom/WC door. It’s clear glass. Frosted glass would work much better for privacy.

Great location, small boutique hotel but large rooms, views of 5th ave available. Clean well maintained hotel, good breakfast offered daily for extra. Staff are great, can speak English, easy to talk to, all staff go over and beyond to make your stay great. We will be back in February 2026

The staff are all phenomenal!They’re so kind and helpful, eager to help to ensure your stay is comfortable. The location of hotel is close to restaurants noise is minimal, your right on 5th avenue you have to expect some noise.

Clean hotel, adult only very intimate only 22 rooms, breakfast is excellent with several options. Staff are very kind and helpful Love the location close to good restaurants and an Oxxo store. We’ve stayed here 3 times and will be back again in February 2026

Location is awesome, service by all staff is great. New breakfast menu is very tasty and plentiful. We’ve been here before and keep returning, sweet hotel, small but nice and well maintained

The hotel was clean and bed comfy. It was in a good location. The shower had hot water but you had to let it run for a couple minutes. No ice in machine is my only complaint

Excellent location. They offer breakfast now 5 options. Food and service was excellent!All the staff were so friendly and helpful. We spent two years in a row at this hotel and definitely be back next year for longer. The hotel is small, quite very well maintained. The room we had was spacious, and always clean. The hotel has to be proud of their staff and services they provide.

Liked everything

The location was perfect. The room was clean and comfortable

The pool area was a joke with dirty cushions on the chairs

Convenient to everything! Good quality! Clean, helpful staff!

Central location, it is really easy to reach the beaches and explore the many great restaurants in the area. The included breakfast, though simple and minimal, gets the job done. The bed was spacious, incredibly comfortable, and the cleanliness overall was good, which added to a pleasant stay.

This hotel might not be ideal for light sleepers, as its location on the main street means there’s a lot of nighttime noise (though it didn’t bother us). The property feels a bit dated, with certain details in need of updating or modernization.The reception experience was underwhelming—staff were polite but distant, offering minimal explanations of the services. We only discovered on our last evening that there were bicycles available for guests. Communication was also a challenge, as the staff didn’t seem fluent in languages other than Spanish.Additional improvements could include softer bedside lighting, as the current setup felt too harsh. We also noticed stains on the towels, something one wouldn’t expect from a 4-star establishment. Lastly, the Wi-Fi was completely unusable on the third floor, forcing us to rely on mobile data throughout our stay.While our experience had its highlights, a few adjustments could significantly elevate the guest experience.

Location was perfect for us. A few steps from everything! The rooftop pool was warm and with great views day or night. Modern and clean room with comfy bed. Windows partially open. Nice, accommodating staff. Very happy with our stay and would definitely stay again when in Playa.

Noise: Do not stay at ANY hotel on 5ta Avenida if you're a light sleeper. Facilities: there was an issue with the A/C shutting off at about 3 am, only to turn on a few hours later. Thankfully there was a very powerful ceiling fan right over the bed. Windows need to be cleaned. There's a separate area for the toilet but the door is almost clear glass . Breakfast: Do not prepay for breakfast. There's many places to pick from with comparable prices.

They didn’t offer breakfast before 9:00

I paid for breakfast but we didn’t obtain it because start To 9:00 And staff didn’t offer any optionBe clear with breakfast schedule And to have options for people who travel earlier

It’s on the 5th avenue

No hot water and they never clean the room in a 4 night stay, at night there is a lot of noise because there is a bar next to the hotel.

Size of room convenient location

Too noisy found cockroach in the roomBreakfast not provided at the hotel

The bed was really comfortable, the amenities along with the jacuzzi and balcony were great!

Great location and clean

The elevator buttons don’t work well. Like at all!