Capital O Mimi Del Mar, Playa del Carmen

Location is great.

The hotel is dated and not very clean. There was black mold on the wall in our room. The only staff was a night watchman/janitor. The internet did not work. Coffee maker but no coffee. The place needs a lot of work. You get what you pay for.

This hotel was a nightmare! Please remove it from your listings.

On my 2nd night, there was an outbreak of some maggots hatching in the room. They were all over the walls, floor and bed. At 8pm there was no receptionist to help us, so we had to find a last minute room late at night. They refused to refund me

The hotel was right on the beach which is a plus.

Room was small and overly rustic. The hot water was barely warm and the only way in was walking through the sand, no entry directly onto the street so high heels beware. No parking except on the street. Right on the beach but I thought overpriced.

The location close to the Cozumel ferry landing was convenient for me, though the beach is very rocky and not good for swimming at this location.

Extremely poor value for the money. Junky rooms, falling tiles, bad shower head, no internet service in room contrary to their website, smoke-inundated common areas, rude service, etc. You can definitely do better for the money in Playa del Carmen.

The management And staff were extremely accommodating and friendly always a hello when we passed you

Location

Everything was perfect

Room was great ! Ac was cold

Bathroom was a little sketchy… toilet didn’t like to flush and no warm water

Close to everything , great massage,good fresh bar, the best stuff

location is Ok,Service in general sucks.I will never comeback to this hotel.The same day we arrived,our room could not lock the main door,nobody was around to help me out,a good samaritan help me secure the door until the next day,fortunately they moved us to a better an ample room in the lower level.

It requires a remodel ASP an a well trained personal

The location was perfect, right next to Ultramar Ferry Pier, walking distance to the 5th Avenue. Beach front is their best bonus. Staff were friendly and helpful, AC super cold. Safe stay.

The room was kinda outdated, rusted kitchen, our toilet was not working efficiently (you gotta flush 3 times at least), old bathroom with cabinets smell like musty. No parking for car, tini tiny pool (we did not come for the pool so this didn't bother us at all)

The location was really good. However, play del Carmen was facing sargassum issues during this time. So despite the beach being in front of the hotel, we didn’t enjoyed really well.

The room was not clean properly and the room looked like older than the pics in booking.com.Also, there was no information about the wifi and there was no one at the reception to give us more info about it.

Sink faucet had very little flow and shower head broken. AC cooled great but a little too much as it ran continuously. Staff is very helpful and friendly. Great location.

Maintenance

Everything. Location, staff, size.

The property was located right on the beach and in downtown. Was the perfect location.

The property is a bit outdated, needs a lot of upgrades. We found like 3 roaches in the room. There were barely any amenities in the room, eg only a cheap bar soap for hand washing and bathing. No shampoo or conditioner.

A bit rundown but overall a good stay for 1 night. Being right on the beach was nice, just unfortunate to have a club right next door. Sunrise in the morning was gorgeous.

Did not eat breakfast there as we ate in our room.

Everything was great except for the sargassum on the beach, but that can't be controlled.

Beautiful beach and the tiki hut Restaurant had good food. Location right in middle of tons of tourists, shops and 7- Eleven but no grocery store. Walmart Super Center 7 plus blocks.Beautiful view and spacious balcony

This hotel is very outdated so if you want nicer this is not the place. Faucets and many things all rusted. Water in bathroom barely runs. Shower-don't even turn on the cold and you will only get Luke warm which is fine with the weather.Kitchenette-coffee pot and blender very old and had coffee in it when I arrived. You have to unplug the small refrigerator to use the coffee pot. Only other plug was in the bathroom to charge my electronics. No blow dryer.You won't get even a sponge or dish soap. You can't drink the water anywhere in Mexico but here you can't flush paper in the toilet. At resorts you can. Toilet paper is rationed. So, I had to walk to WM to get sponges, dish soap toilet paper etc. Screen is in disrepair.It's very loud with the bar next door. Many locals flock on the beach at night.Many play music for money so that conflicts with the bar next door. Solicitation is bad on the beach. Can't read a book or close your eyes to relax!

Good location for beach, shops & restaurants. The lady who checked us in was lovely & very helpful.

Room was dirty, especially the floor (toilet, basin & shower were clean). Found someone else's hair & comb in the bed. Toilet broke on second day. Rooms badly in need of renovation. Air-conditioner was weak (although new) so we had to use the fan as well. The only entrance to the hotel is via the beach (no street entrance) so difficult with bags. The address on booking.com is wrong; correct address is calla 4 (not 14!). Hotel has reported this to booking.com several times but they still haven't changed it.

Location hearing the rain come down in the morning and the waves crashing looking out our balcony it was beautiful sound and how we can tan out there in in the tanning chairs and that little bar they have with ceviche it was bomb delicious clear water to swim

They didn’t have a laundry, but there’s one right up the road near 10th St. you could drop your clothes off