4.5-Star Hotel

The Carmen Hotel - Ocean Front

876 Calle 8 Norte, Playa Del Carmen, - Mexico

View Map

1/60

Overview & Photos
Policies
Amenities
Reviews
Rooms
Map

^$99

per night

4.5-Star Hotel

The Carmen Hotel - Ocean Front

876 Calle 8 Norte, Playa Del Carmen, - Mexico

View Map

Top Amenities:

BeachfrontAdult OnlyFree Internet AccessSwimming PoolRestaurantNo Smoking Rooms/Facilities

Show All Amenities

Guest Rating

7.7

Good

Based on 499 reviews

Location Of Hotel

9.3

Hotel Cleanliness

8.1

Hotel Staff

8.2

Overall Quality

7.7

Show 15 Verified Reviews

About

The Carmen Hotel - Ocean Front features an outdoor swimming pool, private beach area, a restaurant and bar in Playa del Carmen. Featuring a tour desk, this property also provides guests with a sun terrace. The property provides a 24-hour front desk, a shuttle service, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a desk, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Guests at The Carmen Hotel - Ocean Front can enjoy a continental breakfast. Popular points of interest near the accommodation include Playa del Carmen Beach, Playacar Beach and ADO International Bus Station. Cozumel International Airport is 22 miles away.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The Carmen Hotel - Ocean Front of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Features & Amenities

Highlighted Amenities:

Beachfront

Adult Only

Free Internet Access

Swimming Pool

Restaurant

No Smoking Rooms/Facilities

Amenities & Services:

Adult only

Free Wi-Fi

Non-smoking property

Outdoor pool

Private beach

Restaurant(s)

Guest Rating

7.7

Good

Based on 499 reviews

Location Of Hotel

9.3

Hotel Cleanliness

8.1

Hotel Staff

8.2

Overall Quality

7.7

Pros +

Location right on the beach
Cleaning staff
the bar man upstairs - he was super professional nice and he took a good care of us so well.

Cons -

Many things were broken or not working. One of the two elevators was broken the whole time I was there. Cable for the TV did not work. Wi-Fi didn?t work for the first 2 days of my stay. Mini fridge was not working. I fixed it myself.
Most things
Run down an old needs major renovations. There is a towel problem and you?re only allowed one towel. They?re very hesitant at giving you clean towels. Also the customer service at the front desk was so poor. They acted like we bothering them.

Business Traveler (14)

Solo Traveler (57)

Traveling as Couple (330)

Family with Young Children (39)

Senior Traveler (1)

Group Traveler (72)

2

2/9/2025

Location right on the beach

Many things were broken or not working. One of the two elevators was broken the whole time I was there. Cable for the TV did not work. Wi-Fi didn?t work for the first 2 days of my stay. Mini fridge was not working. I fixed it myself.

2

2/4/2025

Cleaning staff

Most things

3

1/6/2025

the bar man upstairs - he was super professional nice and he took a good care of us so well.

Run down an old needs major renovations. There is a towel problem and you?re only allowed one towel. They?re very hesitant at giving you clean towels. Also the customer service at the front desk was so poor. They acted like we bothering them.

7

1/4/2025

Staff is cordial, location is good, beach in front is great, room is spacious.

The city front rooms are right above a bar with live loud music that goes on until 1am approx. They have very few umbrellas, on the pool they didn?t have any during the three days we stayed there. In the beach they have 3. Restaurant also not good at all

Room Options