Dann Carlton Bogota

The buffet breakfast

Poor location,small beds,small bathrooms

Over all excelent

Looks elegant and nice

The first room we got the doors were falling apart and the curtains fell apart when we tried to adjust them….The second room we got had roaches in them and showed the staff the video and nothing was done or another room was offered…Stayed at the hotel 7 nights so I was expecting some kind recompensation and nothing ! I was little upset and disappointed as I’ve stayed there a cpl of times in the past.

After 6 years of visiting their locations in Bogotá and referring many customers to their facilities. I was charged $200 additional to my room. The room was opened without our permission. When we checked out we were told we broke the rule. It was a non smoking room and thus the penalty. I asked to please forgive us since we didn’t request a non smoking room and was not aware of the punishment for smoking. There were no signs anywhere in the room and the room to tell us there would be a huge charge $200 for breaking the rules. Through out the years the quality of the rooms has degraded. No basic needs like tissue or bar soap or soap for that matter. I should have charge them for not being able to wash my hair and or my body with the little to no soap bags in the wall. I did give an opportunity for the receptionist to understand they were losing my business but no one cared. Today 4 days later and no response from a manager or refund to my charge. Sadly never again. I do not recommend them anymore. Good luck

Great location, amazing staff, and a very comfortable hotel. The rooms are spacious and well appointed, and the hotel offers excellent facilities. Breakfast varies every day and includes a wonderful selection of traditional Colombian dishes, along with all the standard international options.The hotel staff are consistently friendly and attentive. We used the gym, restaurant, bar, and laundry services, and everything worked perfectly. The location is extremely convenient as well.Highly recommended.

There isn’t much to criticize, but if we had to mention something, we did miss having a swimming pool. Also, on Friday evenings you can hear a bit of music from a nearby venue, though it doesn’t last too late. Other than that, everything was great.

Great location, amazing staff, and a very comfortable hotel. The rooms are spacious and well appointed, and the hotel offers excellent facilities. Breakfast varies every day and includes a wonderful selection of traditional Colombian dishes, along with all the standard international options.The hotel staff are consistently friendly and attentive. We used the gym, restaurant, bar, and laundry services, and everything worked perfectly. The location is extremely convenient as well.Highly recommended.

There isn’t much to criticize, but if we had to mention something, we did miss having a swimming pool. Also, on Friday evenings you can hear a bit of music from a nearby venue, though it doesn’t last too late. Other than that, everything was great.

The food very good fresh and variety and the waitress very nice and good attitude for he customers.

Excellent service from the arrival to the departure. Breakfast was varied, fresh and accommodating. The room was excellent. Restaurant food and service was delicious. Christmas decor. The location is great.

Gym a little bit hidden and dark.

Satisfactory

Little things like having to ask for a hair dryer for room and charging extra for more than 1 coffee in room. Meaning 1 cup and 1 pod per day for 2 guests.

Quiet, good location, staff very friendly and helpful.

No pool, but given the building that can’t be helped

Location

The room they gave us was small and had old furniture and we had noise from a nearby tennis court until late at night and it started again early in the morning. In addition, they started doing some machine work in the next room which made a tremendous noise and woke us up very early

Location

The room they gave me had old furniture and I had noise from a nearby tennis court until late at night and it started again early in the morning.

Staff , bed , breakfast

Clean, AC, Service

No water the first couple of hours but it is a city problem.

The bellman, dining and wait staff, housekeeping

The manager

The hotel facilities are old and the breakfast is not good. What is unbearable is that the hotel regularly holds private parties on the seventh floor with really loud music. I can hear it clearly even though I live on the second floor. And it lasted until 2am,making it impossible to fall asleep.

Nightmare

Rude staff, dirty room that smell like sex. They do not like Americans is very obvious. Stay away. Grand Hyatt Bogota we I’ll suit you better

Room was very comfortable, although you can hear people outside. The breakfast is great. The location is good although there isn’t a lot nearby that’s walkable.

Room was super clean, the staff are very friendly, the breakfast was excellent.. nothing bad to say

Cannot indicate something

I really love the place! Location, staff, bed and food..is an excellent choice to stay when you travel.

We really had problems with the WiFi...there were times we couldn't use the WiFi because it wasn't connection. The other thing that was kind of difficult to use is the TV because of his option like a mouse and when we tried to use the mirror option to use the iPad the tv had a problem with the name and we didn't connect.