Hotel Platinum Suite

The staff was extremely accommodating and friendly.

good service

room very small

Everything: Confortable beds. Clean. Good breakfast. Amazing staff.

The sound coming from the other rooms.

The staff is super friendly, super clean, and food excellent...

1. Starting with WiFi. It's really bad. The signal doesn't reach the room, it stops all the time, and it is very bad WiFi.2. Super noisy, you hear literally everything. Everything is heard.3. Very uncomfortable beds, the mattress is very hard.

Friendly staff, clean rooms, daily breakfast

Clean, good size rooms, polite staff, good breakfast

The hotel staff truly stood out as the highlight of our stay – everyone was exceptionally kind, friendly, and attentive. For this price range, it was a pleasant surprise to have parking, breakfast included, and the convenience of room service. Our room was well-stocked with snacks, drinks, and toiletries available for purchase. While we didn’t use them, they would certainly be handy if needed. Overall, it was a fantastic experience and an incredible value for the price.

It was possible to hear people walking and talking in the hallways of our floors as well as other floors.

Breakfast was pretty good, location good for me as close to my company and staff was super. In general was comfortable and clean

I was expecting more from what I saw from the pictures.I would like to see pictures and realities aligned more.

Staff kindness and availability, room clean, nice food. Alfredo (front desk) and the server from the Colombian coast (forgot his name, sorry) were both extremely attentive and willing to assist.

Unpleasant smell coming out from the shower sink, limited availability on TV channels (like 5 TV channels only).

Absolutely everything. The service was wonderful. The concierge helped us with our bags to the Uber to and from the hotel. Got the warmest welcome, had a choice of complimentary drinks, and of course, i had the coffee. Helped us check in and early! He carried our bags up to the room and gave us the mini tour of the room, making sure we felt comfortable and satisfied with our room's arrangements. Got thorough explanations of how to use all of the hotels facilities and restaurant service. We had a most delightful and skillfully prepared lunch there. You really got to try the salmon and trout! Tried the made to order Lulo juice, which was one of my biggest fruit highlights on the trip. The bed was extremely comfortable, fit 2 without any discomfort. The bathroom/shower was fantastic. I was able to take wonderful hot showers. Breakfast service starts at 6:30a in the terrace and we were able to make it before our flight. Breakfast was delightful. Choices of food were awesome, with great table side service. And the hotel is a short smooth ride from the airport. You really can't pick a better place to stay in town that is incredibly affordable for the top-tier service you receive.

It really wasn't on the hotel, but there were people somewhere in the hotel talking loud at some point of the night, but I believe the management took care of it. I really don't have complaints.

The hotel is immaculately clean, staff is very professional, breakfast was delicious and rooftop restaurant is wonderful. Also many restaurants and pubs nearby. Price was very fair.

No extra facilities such as jacuzzi, gym, etc

I liked the breakfast on the rooftop with a nice view and the menu of breakfast changing every day. Also staff had a very nice attention.

I did not like that you don't have water and tissues for free in the room. They will charge you nearly anything you use in the room. Also they should be more careful of noise in the morning because thay called me 8.25am because I had not showed up for breakfast yet, and they actually start cleaning the rooms at 7.45. They tried to open my room at 8.45am to clean while I was actually changing clothes, that was kind of a trauma. Finally, the rooms are noisy, we can hear people talk and TV etc, but usually noise stops around midnight so not a problem to sleep.

loved the roof terrace for breakfast. and great Colombian food for breakfast

pillows a bit hard for me

This hotel was a pleasant find. My fiancé and I were in Bogota for his K-1 visa interview. We were there for 10+ days and selected this hotel based on location and reviews. It did not disappoint! The food was so delicious and the morning breakfast which was included in our stay was by far the best breakfast food anywhere. The staff was super friendly and accommodating, the service was great. The rooftop space was fun, comfortable, and the views of the city was most enjoyable.

Great breakfast, English not very well spoken, but very, very nice people!

Extremely friendly and attentive staff, despite not speaking much english.Great local breakfast.Very clean.

Such a shame the rooftop terrace is closed in the evening

Clean, the staff was excellent. Great Location. food was good!

The place is just 5 minute walk from the Agora convention centre. Breakfast serced was also good taht too in the rooftop with an amazing view of the mountains.

Roof-top restaurant, staff, and location

We had to leave before breakfast was served

The mattress was pretty hard. Would have been better with a softer topper on it.