El Palacito Secreto Luxury Boutique Hotel & Spa

I liked everything. I loved the fact that it felt so serene and private, even though there must have been other guests there. The bed was really comfy.The staff was very kind. I hope I can come back one day

Only the shower did not drain well but no big deal

the staff is very friendly and accommodating. we got a very nice room with a view on the pool and enjoyed every second of our stay.

The room and most importantly the bed was Very comfortable (and I am hard to please!). The location is perfect, just about a 10 minute walk to Paseo de Montejo so very convenient to numerous dining options and shopping. The pool was lovely.

Not so much dislike - however the breakfast appeared to be fresher on Monday morning as opposed to Sunday morning.

This hotel was AMAZING! Beautiful rooms, fantastic pool. The staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily. The wait staff was friendly, as was the bartender. Don't hesitate to book this lovely hotel.

This is a lovely oasis close to centre of Merida. Furnished with antiques the place is restful and the staff and owners were wonderful. Breakfast overlooking the garden was always a wonderful experience. The city centre is a pleasant walk or a very cheap uber ride. Very quiet location. Highly recommend this small hotel.

The hotel has absolutely magnificent exterior, lovely pools and visually appealing breakfast. The room is quite poor compared to the rest of hotel: there is no fridge in the room, shower had very poor water pressure and amenities are not impressive at all. For the high price per night, it is disappointing. Lack of parking is an issue, especially if you arrive at night where the streets are already crowded with parked vehicles. The breakfast visually great, but every bit is missing something. The manager is very knowledgeable though and ready to help, on a positive note.

The beautiful setting of the hotelBedroomFriendly staffVery good breakfast

Not constant hot water!

Interior design was beautiful. Loved the ambiance. Great breakfast, good coffee. Very helpful staff. Organized and good service. Nice pool area. Good air conditioning in the room. Good ceiling fan. Nice big shower, spacious bathroom.

Mattress needs replacing. Pillows are hard and uncomfortable.

Beautiful retreat with a little pool right in the city

No parking except on street

This is a stunningly, beautiful hotel. The staff were excellent. Everything was so clean and quiet.

The location was a little off the beaten path, but Ubers were really cheap

Magical place in which we thoroughly enjoyed our visit. We stayed in the Isabella room on the ground floor which was great. I'd definitely recommend to others.

A few areas needing improvement meaning I can't give 5 stars. The hotel had no ironing board, regularly ran out of pool towels and offered no alternative milks at breakfast. These are all easy fixes and would have made our stay perfect!

The room was very comfortable and nicely decorated. The patio with the swimming pool is charming. The breakfast was good and the staff helpful,

The water pressure for the shower was quite low - at least in our room (which was in the upper level). Moreover, I would suggest slightly heating to the pool so you can use it after the sunset.

You enter a different world when you step inside the door to Palacito Secreto. The interior is a lovely oasis and the staff is wonderful. The breakfast and coffee were very good. The beds are comfortable.

The only downsides are the location is not lovely and the price wasexpensive.

A calm and welcoming atmosphere. Great location. Helpful and charming staff.

Beautiful property with a gorgeous bar to hang out in at night and breakfast included. Lovely

Our room was a bit noisy as could here everything going on outside including the kitchen staff working at 5 am - we were right across the pool

Great property, but poor location if your interest is Mérida town centre.

The 20-minute walk into town through mostly deserted streets with many abandoned buildings was not great.

Wow- the feeling of a historic mansion. Was surprised that it is newly built quite recently. Definately recommend! Very good breakfast included. Walking distance to downtown.

The reception lady is very reserved did not feel wellcomed.

A very glamorous small hotel. Massive bed all very clean and comfortable.

Key kept getting stuck in the door - which was very frustrating.

We loved our stay at el Palacito. Once you cross the lobby it feels like you are in a different place, it is really peaceful with the trees and the fountain sounds on the background. Looks like each room is unique, we stayed at the Isabella room and really liked it, there is a big bathtub besides the shower. The included breakfast is pretty good: fruit, pancakes, coffee, and a entrée of your choice. The bed was huge and very comfortable

The hot water ran out after filling up the bathtub.

It really is a secret palace, once you enter the building it is so beautiful and special! The décor is immaculate, everything is very clean. The staff very helpful and friendly. Very instagramable location. Beds are very comfortable, the entire room is cozy and you have everything you need. The breakfast is also delicious! Pool is refreshing.

No complains.