Gran Real Yucatan

There was no breakfast served the first morning. We ate at the restaurant the next morning and the quality was poor. The lobby and pool area were beautiful.

There were very few people there, staff or guests. Front desk staff challenged to check us in and checked us in to the wrong room. We moved to the correct room. The bathroom door came partly unhinged one night. Room service came at inconvient times.

Good location with large room and lovely lobby area.

Breakfast service intermittent and only passable.

Old charm

Staff initially busy and we had to wait a little while filter attention

Good building, rooms, location

Understaffed. Some were nice but many were grumpy, seemingly from overwork and interacting mostly with tour groups. Breakfast was overpriced and not good.

The location free parking beside the hotel and the breakfast, some of the staff that work here are really nice.

Many things, I will never come back to this hotel, and we will not recommend it to anyone.1- They don't reimburse people for a reservation one has made of which an emergency has taken place making us pay for the whole stay. In our case, our elderly aunt had a heart attack (she was coming from another city in Mexico meaning she wasn't with me) while I was traveling could not cancel her reservation as everything happened while I was traveling. I tried to:a) not get charged for it when I showed up, explained the issue to reception yet they STILL charged me.b) Then tried to get my aunt's stay money back while at the hotel stayed for 7 days and Karina, the Manager kept saying "it is Booking.com responsability"when I never paid this platform, she will never reimburse us so I left it but Booking.com needs to know that once guests have arrived and ANYTHING happened to them and can't stay, their whole money will be gone! I lost about $800CAN.2- Showers don't work properly water goes out of the tub.3- Beds are uncomfortable 4- The bedrooms but specially the bathrooms are outdated.We are a family of 9 and can't wait to leave today!

Location and size of room

Outdated, hard bed

Location, facilities, swimming pool, balconies, strong shower, lovely bed, friendly staff, quiet and overall value for money.

The location is perfect - very close to the major dining/entertainment areas but tucked away just enough to be very quiet at night. The staff was very accomodating and friendly.

It's a little bit pricey by comparison to some others nearby, but really the nice staff and location made up for that. I would recommend staying here.

It was a nice, charming older Merida hotel. There was protected parking , WiFi andnAC. It’s close to the center of town. Staff was wonderful.

We enjoyed this place. It was an old place and was probably very grand years ago but it still maintained it's sense of grandeur. It was very clean, relaxing, peaceful and quiet, and easily within walking distance of the main sights. The staff were great, very helpful and obliging. And there was a pool in the middle of the inner courtyard.

I missed not having a fridge.

Very friendly staff, always happy to help. Hotel is in a central location with plenty of shops and restaurants nearby. Rooms a decent size.

The location is great. Some of the staff are nice - they are compensating for a terrible manager.

they acctually planned to close the hotel without noticing me. Just luck that I drove by before going to the museum. So that I could get keys

Staff very nice and helpful! The one morning we had planned to breakfast at the hotel, it was not available. Other than that the master suite two bedroom and amenities all were good ?

disappointment

Toilet don't work property, las day there was no water internet terrible one towel when we were two person. definitely not coming back.

It is well located.

With a little love this place could be fantastic. It has the feeling of not being cared for…the parking lot is a dirty, bumpy very underwhelming introduction, furniture placement in the room is cramped and awkward, no artful touches that could have made all the difference. TVs don’t really work, fridge was left asunder and unplugged in, unstocked minifridge, two bottles of water left for five people…small details that just add up to an overall lack of attention to detail which made this underwhelming. I would say this property is a 3-star. I stay here again, but it’s too bad…with a little investment it could be so much more.

The staff was excellent-friendly and helpful. Breakfast was delicious and cooked to order.Beds were comfortable and the room was well cleaned and stocked every day. The grounds are lovely.

There wasn't much of a lunch menu-not sure if they are re-doing the kitchen. It's a bit of a walkto many attractions, but the front desk always got a cab for us when we needed one.

The location and parking were very convenient. The grounds and lobby are nice.

Its time for the bed covers to be replaced and invest in new bedding. A new makeover in the rooms would make them more appealing.

Located in the central area of the city. The inner courtyard was nice and the colonial architecture were kept in a good shape.

The rooms haven’t been renovated in years and we even had a ? in our bathroom. The food in the restaurant was really bad.

Fantastic public spaces with lots of seating. Private quiet pool when we were here.Short walk to sights and lots of food options. Nice to sit in lobby or by the pool after exploring the city.

Rooms musty. Rooms large but dated.Nobody in dining area so we did not eat here.

It was in walking distance to the old city, as well as Paseo Montejo. The rooms were spacious with good lighting.

The bathroom was old and dinghy. Mold around the faucet and the shower curtain. No hot water one night as the wind blew out the pilot on the boiler - the explanation to turn on the shower faucet and let the water run was a joke - ran out ot water! Took over 2 hours before there was hot water.