CIGNO HOTEL BOUTIQUE- Adults Only

All meals were beyond my expectations.The rooms were clean and comfy.

No pool towels. Pool was cold.

This is Merida’s best kept secret. Absolutely outstanding service. I must say you’re a fool if you don’t try the wine and cocktail pairing. The Chef is very humble, creative and truly knowledgeable.

I had to leave this resort.

The rooms, food, staff and cleanness were great

The location was very good for activities I planned, but was not a great place to walk around

Excellent decor and attention to detailStaff were very kind and helpfulThe rooms were beautiful and beds comfortableWe had breakfast and dinner and all the meals were fabulous

Perhaps the location? We were walking and the city sites were quite far away. I could not fault the hotel itself

Inside it is beautiful. Food is very good. Three pools, two bars. Great staff

Bathroom is not air conditioned. Location was not ideal. Did not seem to be in the best area of town

1.Property needs some touch-up work.2. My room was right under the kitchen so I could hear the loud blender and loud people talking in the patio right outside my bedroom in the morning and woke me up.

The hotel common areas are beautifully designed. The staff are friendly and the food was tasty.

Unfortunately, the room we stayed in was a little lacking. The ‘private plunge pool’ is smaller than the shower area and less than a foot deep. We tried to fill it but the water pressure was too low so it was not possible. The ‘private terrace’ is not private - it is open to the communal stairs and lift, so people coming to rooms / the rooftop sun lounge area walk through the space. Two days before we arrived, the hotel sent us a WhatsApp asking us if we’d like to pay to upgrade our room as our room had to have some maintenance done on it. We’d booked the top room category, so we were confused how it would be possible to upgrade. The hotel then deleted that message and said the room would be ready. When we arrived and got to our room, it smelt badly of damp and there was an obvious stain on the ceiling from where there had been a leak. On our second night, the ceiling started to leak badly. A couple of months before our stay we booked a transfer from the airport to the hotel through the hotel concierge. A couple of days before I messaged the hotel to confirm the pick up arrangements and it was clear they hadn’t organised for transfer. I reminded them of the details and they said the transfer would be waiting for us. On the morning of our arrival, I received a message from the hotel saying our transfer might be 20 minutes late. In the end the transfer was an hour late.

The estetics

So for being an adult and what they say its a 5star hotel. It doesn’t look like for different reasons: they weren’t on the details which I thinks thats what makes a hotel excellent. For example: they didn’t received us upon arrival, didi t park the car, the towels as the sheets were worn out so for myself if you are staying in a nice hotel. Those details do matter

Superb. Absolutely beautiful property. The room is tucked away so it feels private and secluded, all the fittings are very high quality. The service was extremely attentive and food was all great.

Location is a bit out of town but this didn’t really bother us - an easy and safe 15 mins walk.

Lovely architecture, large comfortable rooms, friendly staff, outstanding chef. Free parking right outside the door was a big bonus for us.

While a short walk to the centre, not the prettiest part of Merida. But this fosn tdetract from an enjoyable stay.

Staff was super pro! You feel like a top important guest!Amazing design of the room but also all the space around is uniqueSpacious parking lotWelcome drink :)Decoration

The light of the AC is pretty strong

The place is beautiful10 minutes walk to downtown MeridaGreat pool

Expensive roomsWould appreciate complimentary tea and coffee in the room (you only get two coffee) Slippery floors when wet

Suite was amazing and spacious. Really good restaurant. Beautiful garden and pools.

We needed to drive or Uber everywhere

Super close to the Ado bus station for those travelling around Yacutan.It’s a 7/10 min walk to Centro and all the action. Honestly, so comfortable! We had a pool side room. Food - touch on the fancy side for a couple who after some time travelling around could have welcomed some home comforts (less fancy options - but that was us, not them)Would 100% recommend.

Nothing really - was class

Gorgeous, high-end furnishings and attentive staff. Beautiful room and decor

I got sick from the restaurant meal. Our room didn’t have a hammock, desk or chair.

A jewel in a box... Everything was perfect, the room was very spacious, enormous bed, a lovely terasse with your own hammac. the garden/swimming pool, everything was the right taste.. The cuisine is totally worth it, a refined mix of local and Mexican cuisine. A must!! The staff was very nice and attentive. From our all trip in Yucatan, this was our most memorable place.

We should have stayed longer..!! The hotel is located in a popular area, but it just adds to the magic of the place.

The property is stunning it reminds me of a Moroccan Ryad. It is so well designed! I loved that from our room we walked out to the roof pool.Staff were super friendly. Our room was gorgeous.

No one working on the roof bar.The pool could use a skimmer net. I would have gladly skimmed it myself.Breakfast was delicious but 8 AM to open is late when your coming from the east coast and it 9:00 in your head & tummy.Bedside table had cords running through its top, not a real cover on the table so things fall through it. Kind of a design fail in my opinion.

A beautiful property with big clean rooms. Fantastic restaurant perfectly set within the internal courtyard.

A little out of the way but with a great small cafe (Cafe Lave) close by for a simple quick breakfast and fantastic coffee.

Elegant contemporary decor in a beautifully restored building from 1800s. So many lovely places to lounge. Great staff. Breakfast in the restaurant a delightful way to start day—wish I could start every day of my life that way

It would be a real struggle to come up with a complaint

We loved the food. The staff was super friendly and kind and went above and beyond our expectations. It was just a walk into town and a quick cab ride to the other parts of the city we went to. Would definitely come back!

Frankly, everything was great.