Merida Santiago Hotel Boutique

The staff was so friendly and helpful! Its like going to your friends house that love to entertain!!

Great Hotel! No complaints!

I spent 3 weeks at Merida Santiago Hotel with a broken ankle. The staff were outstanding in attending to my condition and prioritising my comfort every day.The food, cooking classes and general atmosphere at this lovely establishment are fabulous. All set in the lovely and deeply historical rich subrb of Santiago.Thank you. Lasting memories.

The staff were very friendly and kind. The staff seemed like a family and they treated us like guests but in a relaxed and informal manner. The pool was great, the margaritas were delicious, the breakfasts were very good. My room was large and clean and comfortable. I can't wait to return.

The sink was so high that it was very inconvenient and drain was leaking and the bathroom floor became all wet. The room was large but somehow the furniture arrangement or lack of it made it not so attractive. Another hotel we stayed in the center of the town was so much better.

Everything! Gracious hosts, beautiful grounds, exceptional food, an oasis on the city.

An Oasis outside the main centre, beautiful room with spacious bathroom, large comfortable bed. The restaurant provided delicious food and we ate breakfast and dinner on a couple of occasions. The staff are delightful. Great cocktails in the bar.

It’s about a kilometre from the main plaza which takes about 20mins on foot so it may not be for everyone but we would definitely return . There are plenty of restaurants much closer.

Intimate space, great service

I would have preferred a few blocks closer to the centre of town where other buildings were nicer, but it had more privacy and a lovely small and quiet garden

Convenient location in a quiet area, with a 20-minute walk to the city center. Staff provided excellent service, particularly during breakfast and with room maintenance.

The hotel offers only street parking, with no private lot available. The room's outdoor seating is concerning, as the old deteriorating plastic chairs caused skin irritation from chemical exposure. During our stay, the nearby fiesta on December 30th created significant noise until 4 AM, making it impossible to sleep.

Absolutely lovely hotel, great staff, very clean and everything finished to a high standard. Hammocks in the rooms were a nice touch. Food was excellent. The only hotel where we ate in all the time. Parking reserved outside hotel

Clean, confortable room and outstanding personnel who made us feel like home. Thanks to the team for creating such a great atmosphere!

Very clean rooms! perfect big bathroom! very kind and helpful staff! perfect breakfast

Their restaurant is great! The staff is extremely helpful and the food was delicious. I had food there for breakfast multiple days and lunch, everything was very tasty and priced well.

The location isn't the best, especially if you're not familiar with Merida. You may be questioning where you are being taken to at first. But don't let that sway you, Merida is very safe!

Very accommodating Great breakfastQuiet and relaxingGreat staff

Everything about this stay was extraordinary, the greeting, the staff,the room, the pool, the luxury, the food drink and location..we'll done..

There was nothing not to like..

I loved this place, it was awesome. Elegant but casual. The staff were friendly, attentive, open, warm, and very helpful with directions, places to visit, arranging excursions. The food was wonderful, and they make a great margarita. They also offer some cooking classes and a tequila and mezcal tasting that was a lot of fun, and informative. In a quiet neighborhood, but close to interesting destinations around the city, and I and my friends like to walk.

My stay at Merida Santiago Hotel Boutique was nothing short of fantastic! From the moment I stepped through the door, I was greeted with exceptional service and genuine warmth from the staff. Their helpfulness and friendliness truly made me feel like a valued guest throughout my entire stay.The restaurant served up some of the most delicious food I've ever tasted, with each dish crafted to perfection. The ambiance added to the dining experience, making every meal a delightful treat.The hotel itself was a beautiful and comfortable oasis, with tastefully decorated rooms and inviting common areas. The refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a breeze.One of the highlights of my stay was the proximity to the center, allowing me to easily access all of Merida's historical tourist attractions. Plus, having the owner onsite added an extra layer of hospitality, as they were always available to offer friendly advice and assistance.

Food was outstanding and the owner organized a great day seeing Uxmal and swimming in a cenote.

The staff went out of their way to make sure our stay was excellent. The hotel is beautiful and clean - lovely details everywhere and very good food.

There is nothing I didn’t like

Small and quaint

Not close to the Historic Center. A good 20+ walk! Breakfast starts at 7.30 am and people leaving early for the airport are given a sandwich that is made the night before!The air conditioner is underpowered for the size of the room.

Extraordinary boutique hotel: small, beautiful, very kind and attentive staff. Great food and drinks