Hilton Garden Inn Boca Del Rio Veracruz

Staff were very helpful, we were able to leave our bags after checking out in a secure area while sightseeing. They were all friendly and easy to work with.

There was not much in the immediate area as far as restaurants or attractions. We had a rental car so it wasn't an issue, but without the car it would have been a different experience.

Buen hotel, excelente ubicaci¿n, personal muy atento

La operaci¿n de la televisi¿n

Location, beach access, mini fridge.

Did not have a microwave oven as website promoted.

Safe and clean.

The towel policy for the pool was frustrating and unnecessary

Location

Terrible communication with desk staff. No refrigerator in room as advertised.

Acces to the beach

It was dusty, no frigobar in my room, they left the hole empty, no toiletries, the bell boy disappeared when needed

Passable

Water not always present as well also hot water not so warm. Air conditionating not working in the common area. Many noise from room air conditioning machine

Location and view are great.

The room was filthy, with no amenities except for shampoo and conditioner (website advertised coffee machine, which was never brought to us), no iron, filthy short-circuited hair dryer, there was a towel under the AC to prevent leakage, the AC was super noisy, the desk chair and the window blinds were filthy as well. Restaurant service was poor as well. The grass surrounding the pool was in very poor shape, the bathrooms in the swimming area smelled really bad, and there was only one employee to provide service in that area. Room cleaning was very poor.

Location

Room Service & house keeping. Room is big but not good ones

I like the outside, very elegant. The location close to the beach.

Where to start. Reception was good. When arrived to the room, there was a puddle of water by the ac. Maintenance came and cleaned it up. Took a shower, towels were ripped and old. Not a Hilton standard on my opinion and for the price paid. Shower drain was not draining correctly and water was staying like a big puddle. Next morning , my daughter took a long shower and the whole room flooded. Called reception and they sent the cleaning lady, poor girl was taking forever to clean the room. We could not change clothes or walk confortable on that room. I called reception again to tell that the amount of water was a lot and needed help to assist my 84 years old mother in law , we didn’t want her to fall, or help with the luggage because it was flooded. Well, nobody came and we walked away by themselves.. no apology whatsoever, just “ we will close that room for maintenance,it has many problems “Definitely, not a Hilton experience.

I was expecting a Hilton experience. I liked the outside and lobby. The spa was wonderful as well

Where to start. I arrived and there was a puddle of water by the ac . Maintenance came and cleaned it up. When I took a shower , I noticed that the water was staying and not going through the drain as it should. Towels were old, you could see holes and rips. I did not expect this on a Hilton hotel. In the morning when my daughter took a long shower, we did noticed until the complete room was flooded because the drain did not work properly. It was very uncomfortable and dangerous. I called the lobby and they sent the maintenance girl, poor girl by herself was taking forever to take the water out. I asked the lobby to send somebody to help because my mother in a 84 years old lady could fall. Nobody was sent and we have to keep on walking on a flooded floor. No apologies, just “ we will close that room today for maintenance “

Superb

I made a reservation in Concur directly, the price was shown was without taxes. At my arrival I was noticed of a higher night rate due to taxes were included. I would be better if the rate shown at CONCUR appears from the beginning with complete taxes.

Location

The rooms are small and dark at night. The window is very small and foggy.

Location and that’s all

A/C is super smelly, noisy and it was in a very bad shape so it didn’t work properlyMaintenance people decided to start painting occupied floors so the smell was extremely heavyI arrived at 2 pm and I was told that they didn’t have rooms ready until 3 pm (check in time) when they realized that I was hilton diamond miraculously a room appeared! For me that is disgusting.Never again

This is my second time we stay here and we will definitely be back ! Friendly environment and nice staff! There breakfast is so delicious.

Nice property ocean view, nice restaurant nice service I'm satisfied. I'll recommend it

No complaints.

When I leave.

The pool is. Mini pool; the day we arrived was full of kids and no room to swim. The beach entrance is horrible, there are no pool beds or anything to sit down on, also, the entrance to the beach is completely unsafe. When we check in, around 6 pm, the valet parking, the main desk, and all the employees I cross-part with were rude I had to request a change of rooms 3 times. The first change was my fault because when I booked with booking.com, by the way, I will never use this service again, I request a double queen room, trusting I never recheck the reservation and I reserved 1 room for 3 people with one bed; the receptionist at Hilton change it for one double but advised that she will not be able to give me a room with two beds the next day. The second time I changed rooms was because the air conditioner was not working correctly; thank G-d the night shift was already in and the receptionist assigned us another room after the maintenance person was sent. Those two people were super nice and helpful. Finally, I stay in one room that works perfectly, but it has a roach walking around the bathroom vanity and on the last day I have a weird-looking bug dead in my bed. Also, the hotel was doing some repairs, and the smell in the rooms was unbearable; a gasoline-like smell, and the air conditioning in the lobby was off at a100 degrees temperature. That gives me a horrible migraine for two consecutive days.

The location ,pool

Air unit noise on 5 th floor

Breakfast is good Hyatt's is the bestRoom sizeMini fridgeDark Grey white towels

Outside the hotel doesn't look goodNoisy staff when doing other rooms they close doors and they are very noisy it's a hotel to rest

The breakfast was great. Special thanks to mr. Arturo Carkajal who served very well each day at the breakfast hall. There was also a public event at the weekend which started at 07:00 in the morning bith saturdays and sundays with a big loud / noises.I.need to add the bad internet connection on the top of these remarks. They need to improove alot

The covers of the beds and towels were not clean enough and additionally they were used too long