3.5 Star Hotel

Grand Oasis Palm All-Inclusive

Blvd. Kukulcán Km 4.5 Section C Lot 1, Hotel Zone, Cancun, - Mexico
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Grand Oasis Palm All-Inclusive
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About

The all-inclusive Grand Oasis Palm offers a private beach and is set 3.1 mi from central Cancún, within the Hotel Zone. It features an outdoor pool, squash and tennis courts and a spa. All rooms offer Caribbean Sea views. This Mexican-style hotel has a kid's club with cooking lessons, a disco and a games area with a Wii and Xbox. There is also a pool with a waterslide. Air-conditioned rooms have flat-screen cable TV, a mini-bar and coffee maker. There is a safe for hire. The private bathroom comes with a hairdryer, shower and toiletries. The hotel complex features 9 bars and 16 specialty restaurants, including one for children. Restaurants include sushi, Tex-Mex and international buffets. There are also mezcal, tequila and wine tasting sessions. Many shops, bars and restaurants can be found nearby. There is a 24-hour reception, and you can hire a car from the tour desk. Free parking is available and Cancun Airport is 12 mi away. The hotel is next to a pier, where you can take a 20-minute boat trip to Mujeres Island.

Guest Rating

6.6

Pleasant

Based on 1,010 reviews

Location Of Hotel

8.3

Hotel Cleanliness

7.8

Hotel Staff

7.8

Overall Quality

7.4
Show 17 Verified Reviews

Room Options

1/2

Family Junior Suite

743 sqft • 1 King and 2 Single

Air conditioningAlarm clockBalconyBath or Shower

Room Details and Photos

1/5

Grand Family Suite

700 sqft • 2 Double and 1 King

Air conditioningBalconyBath or ShowerBody soap

Room Details and Photos

1/5

Superior

302 sqft • 2 Double

Air conditioningBath or ShowerBody soapCoffee/tea machine

Room Details and Photos

sqft

Air conditioningBath or ShowerBody soapCoffee/tea machine

Room Details and Photos

Guest Rating

6.6

Pleasant

Based on 1,010 reviews

Location Of Hotel

8.3

Hotel Cleanliness

7.8

Hotel Staff

7.8

Overall Quality

7.4

Pros +

  • Good hotel but some installations need remodeling.
  • The staff was really nice, the room I had was really great and I had no complaints.
  • the beach and the pool

Cons -

  • The staff is really good but with an exception. Hotel employee on the front desk is unprofessional and rude.
  • The beach is very small/compact, they have ONE line at the outside bar for drinks rather than sitting in the seats to enjoy and order. Hamburgers outside were in a pile and get cold.
  • lousy food, lousy staff treatment, endless queues for everything, a family hotel and there are only a la carte restaurants for adults, you can't find ice cream in the buffet the sweets are tasteless, there is no variety of beer, when you check in you don

Top Quotes:

"Great resort for family with kids/teens."

Business Traveler (39)

Solo Traveler (143)

Traveling as Couple (761)

Family with Young Children (2320)

Family with Teens (1)

Senior Traveler (7)

Group Traveler (302)

Total (4732)

7.0

Verified Hotel Guest

Posted on: 3-18-2024

Good hotel but some installations need remodeling.

The staff is really good but with an exception. Hotel employee on the front desk is unprofessional and rude.

10.0

Nicole

Posted on: 3-4-2024

The staff was really nice, the room I had was really great and I had no complaints.

The beach is very small/compact, they have ONE line at the outside bar for drinks rather than sitting in the seats to enjoy and order. Hamburgers outside were in a pile and get cold.

5.0

Javier

Posted on: 11-27-2023

the beach and the pool

lousy food, lousy staff treatment, endless queues for everything, a family hotel and there are only a la carte restaurants for adults, you can't find ice cream in the buffet the sweets are tasteless, there is no variety of beer, when you check in you don

10.0

Gabriel

Posted on: 8-14-2023

This hotel made our whole trip to Cancun as a family worth it. The location, the staff, the professionalism, and all it entails. I would love to give a huge shoutout to all of their staff for ensuring you were met with great expectations on everything.

N/A

Top Amenities:

All inclusiveBeachfrontFree BreakfastFree ParkingHealth ServicesSwimming PoolSwimming PoolRestaurantFitness CenterSpaSpaNo Smoking Rooms/FacilitiesHot tub/WhirlpoolFamily FriendlyKid Friendly
Show All Amenities

Guest Policies

Check-in:

After 03:00 PM

Check-out:

Before 12:00 PM

Pets:

Pets are not allowed.

Important Info:

Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in. Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces.

Features & Amenities

Highlighted Amenities:

All inclusive
Beachfront
Free Breakfast
Free Parking
Health Services
Swimming Pool
Swimming Pool
Restaurant
Fitness Center
Spa
Spa
No Smoking Rooms/Facilities
Hot tub/Whirlpool
Family Friendly
Kid Friendly

Amenities & Services

All inclusive
Daily disinfection
Family rooms
Fitness center
Free Breakfast
Free parking
Hot tub/Whirlpool
Hygiene certification
Kid-friendly dining
Kids facilities
Kids' pool
Non-smoking property
Outdoor pool
Private beach
Restaurant(s)
Spa services
Spa/sauna

location

Grand Oasis Palm All-Inclusive

Blvd. Kukulcán Km 4.5 Section C Lot 1, Hotel Zone, Cancun,

Top Hotel Destinations

$231
per night