5-Star Hotel

Kempinski Hotel Cancun

Retorno Del Rey #36, Zona Hotelera, Cancun, - Mexico
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Kempinski Hotel Cancun
1/135
  • Overview & Photos
  • Policies
  • Amenities
  • Reviews
  • Rooms
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$245
per night

5-Star Hotel

Kempinski Hotel Cancun

Retorno Del Rey #36, Zona Hotelera, Cancun, - Mexico
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Top Amenities:

BeachfrontFree Internet AccessFree ParkingHealth ServicesSwimming PoolAirport ShuttleRestaurantFitness CenterSpaSpaHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesHot tub/WhirlpoolKid Friendly
Show All Amenities

Guest Rating

8.9

Very Good

Based on 368 reviews

Location Of Hotel

9.4

Hotel Cleanliness

9.5

Hotel Staff

9.3

Overall Quality

8.9

Show 48 Verified Reviews

About

This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The center of Cancun is 11 mi away. Kempinski spa and Salon offers a wide range of massage therapies, body treatments and facials. There is also a gym and tennis court. Cabanas are available on the hotel’s private beach. The Kempinski Hotel Cancun elegant rooms feature a mini bar and work desk. All rooms have a balcony with ocean views. The private bathroom includes a bathrobe, slippers and hairdryer. Dining options range from traditional Asian specialties at The Sushi Bar to Mediterranean cuisine at Fantino. Indoor or outdoor dining is available and cocktails are served at the Lobby Lounge. Just 20-minutes from Cancun International Airport, the Kempinski Hotel Cancun can arrange airport and area attraction transportation. Aquaworld, offering boat trips, is 1.2 mi away.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are not allowed.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Resort fee includes the following: -Mexican welcome drink -Premium high-speed WiFi in guest rooms and public areas -Use of tennis courts and rackets (1 hr)

Features & Amenities

Highlighted Amenities:

Beachfront
Free Internet Access
Free Parking
Health Services
Swimming Pool
Airport Shuttle
Restaurant
Fitness Center
Spa
Spa
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Hot tub/Whirlpool
Kid Friendly

Amenities & Services:

Accessibility meeting spaces available
Accessible bathtub available
Accessible entrance to swimming pool
Accessible rooms through interior corridor available
Accessible route to business center
Accessible route to fitness center
Accessible route to guest rooms
Accessible route to spa
Accessible route to the registration desk available
Accessible shower available
Accessible toilet
Accessible vanities available
Airport shuttle (charges may apply)
Closed-caption TV
Daily disinfection
Facilities for disabled guests available
Fitness center
Free Wi-Fi
Free parking
Hearing accessible room and/or kit available
Hot tub/Whirlpool
Hygiene certification
Kid-friendly dining
Lowered electrical outlets available
Mobility accessibility available
Non-slip grab bar available
Non-smoking property
On-site accessible restaurants/lounges
Outdoor pool
Private beach
Restaurant(s)
Spa services
Spa/sauna
Tennis court & equipment
Visual alarms
Wheelchair accessible

Guest Rating

8.9

Very Good

Based on 368 reviews

Location Of Hotel

9.4

Hotel Cleanliness

9.5

Hotel Staff

9.3

Overall Quality

8.9

Pros +

  • The staff were amazing, helpful, friendly and clearly extremely hardworking to ensure our stay was perfect. From the housekeepers to the beach servers, we never had to lift a finger and the were always one step ahead of our needs!
  • Nicest place I have ever saved. Beautiful hotel in a beautiful location
  • The service

Cons -

  • N/a
  • Lobby needs updating. Furnishings look old and worn.
  • They are a 5 star hotel, but they are really cheap towards loyal guest and have to charge for any bed or room type changes even if you are a big spender.

Business Traveler (13)

Solo Traveler (18)

Traveling as Couple (138)

Family with Young Children (83)

Family with Teens (7)

Senior Traveler (12)

Group Traveler (39)

10
3/19/2025
The staff were amazing, helpful, friendly and clearly extremely hardworking to ensure our stay was perfect. From the housekeepers to the beach servers, we never had to lift a finger and the were always one step ahead of our needs!
10
2/13/2025
Nicest place I have ever saved. Beautiful hotel in a beautiful location
N/a
3
12/23/2024
The service
Lobby needs updating. Furnishings look old and worn.
10
12/12/2024
Service, cleanliness, appearance and privacy.

Room Options

1/5

Club Seafront Suite

883 sqft • 1 King

Air conditioningAlarm clockBathrobe(s)Blackout curtains

Room Details and Photos

1/2

Deluxe Seafront Double Room

442 sqft • 2 Double

Air conditioningAlarm clockBathrobe(s)Bathroom phone

Room Details and Photos

1/2

Club Seafront Suite

883 sqft • 1 Queen

Air conditioningBalconyBath or ShowerCoffee/tea machine

Room Details and Photos

1/3

The Saasil Suite

1906 sqft • 2 Double and 1 King and 2 Single

Air conditioningBalconyBath or ShowerCoffee/tea machine

Room Details and Photos

Location

Kempinski Hotel Cancun

Retorno Del Rey #36, Zona Hotelera, Cancun,