Posada del Tepozteco - Hotel & Gallery

The staff are impeccable. Meals delectably elegant. Views are stunning. They offer ample towels. Water pressure is perfect and hot water abundant. But the staff is why this place is so wonderful - without their diligence and passion for their customer service, no business can succeed and these owners are so fortunate to have exceptional people working for them (I hope that translates to good careers with benefits and room for advancement, because they deserve to be treated and compensated generously) I cannot wait to come back with another tour group. My guests were so impressed, days later, they areStill talking about it. Thank you!!

Having to leave

Nice place but awful wifi and couldn’t get hot water in shower

Absolutely an unacceptable that a premium hotel doesn’t have reliable wifi throughout, in all areas. Also, couldn’t get hot water in the shower.

Perched up high, amazing location, view, architecture, food, service. Our 5/6th time and always so wonderful

UNBELIEVABLE. So wonderfful. The beauty of the grounds, the attentiveness of the staff, for us, were astounding!

Everything, especially the people, the flora, and the room.

This hotel sits above the town. The views are absolutely impeccable and it’s only a one block walk downhill to the plaza/center of town. The grounds are lovely. The pool is heated. The included breakfast was top-notch.

No complaints whatsoever.

Stunning views and authentic treasure hotel of Mexico. I was in room 16

Need more vegan options on the menu

It was a stunning view over the town and the breakfast/dining patio was VERY nice.

The only downside is that it’s up quite a steep hill.

view from the room, room size, bed, bathroom

performance of wifi network, very loud neighbourhood during the weekend.

LocationSettingBedroomBreakfast area

Need a fridge in the bedroomThe swimming pool's water colour was greenish! Not very inviting.The staff were rather too pushy asking for a tip to be added to the breakfast bill even though the breakfast was included.

Location was perfect - on hill above town with views across the caldera. Rooms are huge with balconies and views. Gardens and pool are stunning. Food is excellent!

Nothing!

Beautiful property with great views. The room was very comfortable and I loved having a hammock on the balcony. Beds were excellent. Breakfast was perfect. Great options for vegetarians and very fresh. Also, I had a great massage in the room ....I can't remember her name, but the hotel arranged it. I highly recommend her.

The pool was green and very uninviting. The safe in the room was broken. The first morning we were woken up to loud leaf blowing right outside our room. And I found out the next day from a message, that I did not receive until after the fact, that they were spraying chemicals around the property on the first morning we were there. I was coughing so much when I was there, now I know why. I'm sensitive to chemicals and was very disappointed to not have had advanced warning... Because I would have switched hotels.

Luxurious room with all the amenities

Barking dogs at 7:00 that lasted for one hour

Great location, top view, nice building with lots of charm! The food is good. Fantastic bed. Very nice front desk people.

Lighting in our room was quite "difficult" and old school. Rooms do have tons of charm, but are getting a bit outdated. But the worst part: service @ breakfast and lunch... so chaotic, verything takes ages,... at a certain point I counted 7 waiters for 4 tables and it didn't go fluently...

The view from this place is absolutely breathtaking. The room was lovely and had everything we needed, and the staff were super friendly and helpful. We’ll definitely be coming back!!

Not really a dislike but prepare to walk up hill a lot as it’s situated up the hill from the centre of town!

It’s a beautiful building and location. The room was comfortableBreakfast was fine.We will be back when we have another reason to visit Tepostlan.

The service to the restaurant table was rather slow.I was surprised there was no wine list and the waiter could not tell me the price of the wines we were drinking.I had hoped for an excercise room - but not important.

Amazing views

I couldn’t sleep well our neighbours were having a party until 2:00 am

Vacation, nice look.

Everything, proximity to downtown, service, meals, views, pool was awesome, very Instagramable, breakfast, security, weather, it was amazing.

The location is amazing, the views are breathtaking. The room is spacious and comfortable, the staff is very welcoming

"Modern" decorations throughout the facilities. They have some traditional decorations like old vases and stone sculptures but they have some modern sculptures and photographs that break the spell of the amazing estate they have. This is very minor and maybe I'm the only one who noticed but had to write something here

Excellent facilities hidden above the center of town.

Electricity flickered off and one during the afternoon. The place was a bit pricey, although I had a Booking discount.

Very good and tasty meals, though sometimes the waiting between plates was a little longer than usually expected

Some part of the crew or personnel needs training and information. Example, We tried to buy a book at check out, we asked how much? 900 pesos cash or Sales tax added if paid with credit card. Books in Mexico are not subject to sales tax, Just lack of arguments and misinformation. I am a CPA by the way so I'm pretty sure and I know it. Perhaps the idea was another like charge the bank commission if paid with the card.