Holiday Inn Express Toluca Galerias Metepec By IHG

I love staying at holiday in express my favorite hotel to stay at

Everyone was very nice and helpfully Breakfast was delicious

No, everything was excellent

Close to everything. Staff was very kind and it is great for people with limited mobility too! Everything was clean and comfortable as well.

I don't have anything to add. Stay was great so there is not a lot of feedback. Thank you still!

Location was good.

Curtains not in place. Privacy not possible. Explained to staff and my comment was brushed off. I am not a rookie. I have traveled extensively over the years (in excess of 750 Nights in hotels). I know how to use curtains :(

Modern spacious rooms, very nice reception area. Very comfortable beds.

Good facilities and nice staff

Breakfast was not great

It's new and clean. Located in the new section of the city, at only 10 minutes from downtown Metepec. The price is just fair. It includes a nice buffet breakfast.

It wasn’t ready

No food out I left

Great location and relatively clean.

I know it’s not the fault of staff but the floor where the business center was being renovated and therefore was not available for use. This was a big reason why I booked here. However the staff was absolutely fantastic in helping me print and photocopy anything that I needed. The gun was VERY minimal and didn’t have any weights. This was another reason I booked there.

Clean and very well located

Extra cost for 2 hour early check out without other benefits

Breakfast very poor. Staff try to help but they do not have enough food

Breakfast

location

there is a bar or something new next to the hotel at the shopping mall/plaza and the music was terribly loud. We were on the third floor and couldn’t sleep til after 3:30 am when the place closed. We will not be staying there any more. Plus the only answer from the staff was that they were fully booked. In reference, to my reservation, we book and paid in advance. When we hot there there was no room available so we couldn’t check in. While we were at the event we had gone to, we received a call saying that if we didn’t show up before 10 pm they would give our room to someone else due to their high occupancy. This is RIDICULOUS; I had already paid for it on the app. I had gone there at 1 pm and could check in. Terrible atention. It got resolved only if we arrived before midnight. NEVER will I recommend this hotel again. it’s sad cause this is the 6 time my family and friends have stayed there. Breakfast was another fiasco. we got there at 9:30 cause it closed at 10:30 and it was full of people, mo tables and the platters were empty. they never got refilled. couldn’t even find a coffee mug.

Excellent location, comfortable amenities

the included breakfast wasn’t good… many food options but not a great taste.

reception service and bell boy service was excellent.

The food wasnt good, the staff at the restaurant si not friendly, they just take care about the employeers and the área was dirty ALL time, i was eating with a lil giró 1 y and 6 months, nobody take care about us,

Location is nice and the staff was very kind.

Unfortunately cleanliness is very low in the bathroom, the restaurant and in general there were lots of spots that were dirty including the cups to have coffee during breakfast.

It's a modern hotel

Rooms were HOT. A/C wasn't working. There were NO towels when we checked into.our room but the cleaning lady down the hallway immediately supplied us with some when I asked her.

Great Staff at all hours of the day and night. Professional and friendly.

Was a bit cold outside when we arrived. In the 5 degree celsius.

Good

A dog was barking in the room next to ours until midnight. we called the reception a couple of times, but they couldnt do anything. They didnt offer us a different room.

cleanest friendly location breakfast delicious

everything was perfect

clean

staff nice but lacks training