Mexican Experience by Villa del Palmar

The view, the food, the wonderful service and people

Great location and super beautiful hotel with all the perks

The pools were pretty dirty. You were able to see a pile of trash in the corner of the pool that almost made me gag. I had a hard time checking into my room. I think the guy was new. But I was in front for over 15 mins trying to get my room key.

The sports bar

It should not be rated above a 3 the put us in the front by a busy street,the room was on the end and had a side door with a door knob you would see on a bedroom door with the lock on the outside and no way to secure it on the inside.

By Mexico standards, the room was decent. Clean, and everything seemed to be in working order. There are plenty of amenities (but be careful about the ones that aren't free!).

The staff! Don't trust them! They try to pitch you on tours of other facilities when you check in, and act incredulous when you tell them you are too busy. They double charged me for the internet and wouldn't remove the charge. Also, walls are thin=noise!

Easy access to everything, can take many different buses to get around. Market on resort had decent food. Prices were reasonable.

First morning was awakened by concierge at 8:50 am to try and get us to come down for a drink & coupons, most likely try to sell timeshare, then called back 30 mins later. ACK! No free WIFI or business center it said there was on web. Pesky sharks.

Promotional items were not as reported. Free spa was promised after I paid 10$ additional charge service fee added latter . That does not equal free.

The location, spacious rooms and cleanliness

Poor entertainment for customers - i,e, what happen to the mexican fiesta at the large pool with the maharadjas and rope artist? the dancers, etc. this has disappeared.

The staff were amazing and all the activities they offer throughout the week.

I did not like that there was only one place to eat at after midnight.

Excelent location. Very good price for what you get

You can see that it has its years

The rooms were extremely old

Location was fantastic! Bed was comfy! This place is a gem. Don’t keep looking, just book now. This place is now combined with Villa del Palmar.

Not impressed with pretty much everything. 3 stars at best.

Checking in was frustrating,took way to long. Rooms we dirty. Elevator broken. Broken A/C in first room. Key cards stopped working.

The size of the resort was very manageable, while giving us every option - several restaurants, pools, beach, spa and excursion booking desk. Excellent housekeeping. Loved the Sports Bar & staff there. The Seafood Restaurant was to die for. My husband got an excellent breakfast at the Italian Restaurant every morning, thanks to Carols.

The decor and room generally needs updating - quite tired, outdated furnishings (although comfy). We had a noise coming from the plumbing for our entire stay. They tried to fix it, but it was sometimes constant, sometimes off and on. Had to use earplugs and keep bathroom door shut at night.

The staff was excellent! They were very attentive and helpful. Ray was awesome and so was David and all the other men that were at the entrance opening our doors whenever we arrived or left the hotel!

Everything was great!

The staff were very friendly and always helpful when needed. The room was perfect, with comfy beds and kitchenette. The hotel has all the amenities you need including amazing pools, spas, restaurants, private beach and an on-site store. The only thing I'll say is be wary of the 'free' breakfast which includes a 90 minute presentation. You'll be taken to their other hotel and waste a day as they try to sell you a time-share. Avoid! The free breakfast is not worth wasting a day. The free city tour is well worth it however, and I highly recommend. The bus takes you up through to mismaloya and is a nice day. Overall my friend and I had a great stay and would definitely come back.

Be wary of the 'free' breakfast which includes a 90 minute presentation. You'll be taken to their other hotel and waste a day as they try to sell you a time-share. Avoid! The free breakfast is not worth wasting a day.

The beds.

Where to begin?a) for a 4 night stay and a group, we were only given one 500ml water bottle and one coffee.b) room neede sweeping and mopping c) screen to the balcony was off and the AC dripped making a puddle in the balcony d) wifi kept logging off e) there was no ice available anywhere unless you purchased it at their mini marketBut worst of it all: the service by the employees;once you walk into the lobby they’re at you trying to sell shows and timeshares.The hassle and rudeness is really unnecessary, specially from Denisse “the 24/7” lady.

beach is good, service helpful

some facilities were not available (gym), the property is a little dated

My room was in close proximity to the pool. The room size was fairly large and since it has full kitchen it will be a good idea for a family.

On arrival, they will tell you "pre" check-in is at 2pm but is a hook so they can have an extra hour to convince you to book a TIMESHARE presentation. After you tell them NO more than 10 times, you will get your keys. When I went it was raining and our balcony did not have a roof. I asked to be moved to another room, they said for next day with a charge and I accepted. That night the AC broke at 2 am and I notified them of the issue. Once we got moved to the new room the balcony light was not working, the bathroom had a leak and the safe didn't work. But we had taken so long to get them to agree to move and dealing with the time share issue that I didn't ask to be to moved again. We really just wanted to start enjoying our vacation. At check-out I went to the front desk and there was no manager on shift (weird) they called the Room manager Ricardo and told him that given the fact the room was not in top condition and that the previous room AC broke I didn't think the upgrade charge was fair. He agreed and said they would reimburse it. Is not the money but the principle. I did not get the refund offered, I sent emails giving them a chance to what was agreed and therewas no response, which is why I am posting in detail so that if it happens to you. You take care of it, while you are in town as they to do abide by their word.

i like how clean it was and how friendly the staff were

the food. it was not great and the variety was lacking

THe river enters the ocean just next to the hotel, thus the ocean is muddy. Don't trust photos which they show you! If you need a clear water just select a different location!

Dont tip them, they put 10% service on each of your bill, without asking. That so nice, huh? Here comes more - firstly they attack you immediately to give you a free breakfast and timeshare presentation in the hotel. DO NOT go there. THey will take from 2 up to 4 hours of your vacation time. I told them to f off and was free after 2 hours, lucky me! The free breakfast sucks, you eat separately from hotel guests, you eat together with the person harrasing you, then they brainwash you trying to sell you some product which you dont need for 30k USD!!! Stinky pillows, unacceptable sofa with sleeping option where the leg rest part was constantly moving. Terrible sleeping experience. Cleaners do not clean the dishes.THe river enters the ocean just next to the hotel, thus the ocean is muddy. Don't trust photos which they show you! If you need a clear water just select a different location!