Best Western Plus Santa Cecilia Pachuca

Cold pool

Friendly environment

It’s my third time staying at this hotel. I like the design of it and it’s very comfortable

Water in the pool was cold, my daughter couldn’t enjoy it as planned. The surrounding is not pleasant, there’s an abandoned lot next to the hotel, which takes away the charm.

The cleaning, the bed

The restaurant, because I ask for Nutella and they don’t bring it with my mouse cakes.

Location, clean common areas, clean and good size room and bathroom, comfortable bed, staff was outstanding!

The large pool’s water was very cold, and the treadmill in the gym wasn’t working.

The property seemed new and smelled very clean. Staff was amazing and extremely helpful.

I liked everything about the property.

Location is OK, on a main street with quite some traffic, rooms on the site street to still a quites room. Breakfast is not included but several a la carte, with a good choice of options. rooms has a small fridge for beverages - ( no minibar service) still good and not often found in Pachuca.

I stay in this hotel once a year, when I visit my family in Pachuca and every year everything has been constantly good in every way

The only little thing I would improve is to provide a few more bottles of water and more coffee kits in the room, but when I've asked for more, I've had them brought to my room, so no complaints ?

Centrally located

Staff is courteous however slow and at times aloof .

the location was comfortable the hotel was well kept and nice the staff was friendly and very helpful on arrival

the towels where very hard and old there was a lot of noise coming from upstairs like banging it was the the worst at 3 am it was difficult to sleep because of it it was continuous during the night and early hours of the morning

Good location. Very clean.

Bathroom could use grab bars, foot rests and telephone shower in shower stall. View was poor. Noise in hallways late at night.

The room was huge and clean. The staff in reception was very kind. I had a lot of questions to figure out the bus and they were helpful and patient. A big shout out to Daniel. He took me to my room and it had a terrible odor. I was going to try to handle it. Daniel told me he would not put me in that room. He politely told me to wait and he came up shortly with a key to a different room. That was so thoughtful! The Wifi was good and that was helpful to me. It was an amazing value! The price was so low I could not believe it.

It was a lot farther to the central area than I expected, long walk. Couple little problems with the room .

Hotel has air conditioning with heating function which was very useful for our stay as the temperatures were quite low. The hotel staff was very friendly. THey let us leave our car in the garage on our last day when we had a flat tire.

A wonderful staff. Very comfortable room .

Hot tub was not hot. Swimming pool cold. It was difficult to travel to local restaurants due to The street arrangement of the city.

Clean, convenient to centro. Very nice staff.

It was kind of charmless. No hot water in the shower. A strange feature is that the elevator doesn’t go to the parking garage below. So one has to walk one’s luggage down a ramp or take the stairs. Not a big deal, but strange.

Clean, comfortable, nice staff, nice facilities and great location. We always stay in this hotel when visiting family from the UK

Without a doubt, you will get a great value for your money. The room was towards the back where it was quiet and away from the traffic. The shower was hot and plentiful. Even the location was prime with easy access to a restaurant in the lobby or across the street. (If you are in the mood for some good drinks and eats with great music), check out La Uno across the street.)

It was hard to say there's anything we didn't like. In fact, it was probably one of the best Best Western I've ever stayed in anywhere in the world. If anything I didn't like, it would be the tile floor in the shower. I would prefer some kind of surface that doesn't make me concerned about slipping.

Very friendly staff, good food in the restaurant, and lovely hot shower! We had a great stay.

Easyness, convenience, good enough.

Decor, lightning, ambience.

I visit this hotel when rooms are available when I visit family once or twice a year! Great hotel