Fiesta Inn Pachuca Gran Patio

The staff friendliness was definitely what makes feel like staying again. The room was super clean. Bathroom was clean too. There was two guys at the entrance that made me feel like the place was safe.

Food service

Front desk takes to long for any transaction

Room, position and good food

Por maintainance

Shower didnt work old towels poor food

Clean and good room condition.Breakfast is quite various and reasonble..It is esay access to the mall and resaturants

Using elevator is very uncomforable. Everytime we go to gym or pool, we need to visit the front desk.

Location & Cleanliness

Problems in Factura. Had to call so many times to the reception for a change.

Location, staff is friendly and courteous.Restaurant has a great breakfast buffet.

A/C didn't work. Staff tried to fix it twice and ended up changing the room. Then, the toilet got plugged in the middle of the night, and the staff promptly "fixed it," but then in the morning, it was plugged again with water overflowing. Staffed repaired again. We were offered to change rooms again, but we declined as we were leaving the next morning.

Free parking

The bathroom overflood outside the shower, the floor is always wet.

Great location, super nice staff, clean rooms. Real good breakfast buffet. We love our stay. We will definitely be back.

I loved the view to my view and the restaurant food is delicious.

I hope they can fix the hot tub and also update the ladder in the pool as it only has to steps to go in and out and it was very hard for me to exit out of the swimming pool.

I love the room as this is our 2nd time and very clean and also the staff is so friendly and excellent service along with the restaurant food is delicious.

NA

Location perfect and staff service as well

Amenities in the shower were of poor quality

Rate Price / Value was exceptional, location is great and staff its very friendly

Parking is shared between a plaza and hotel and its open to public.

it was a very clean place and the staff was amazing

the gym it is small need more equipment

the people that work there was extremely knowledgeable great service and extremely friendly amazing people

very clean and great location

The room and pool

The location... Next to a motorway and in a shopping mall.... And the shower was not great

Aside from the reception everything was great. Wish I could have used the pool but it was a one nighter.Hot water was almost instant.Internet speed was 50/10 mbps, which is pretty high for mexican hotels.

You need at least 2 access cards if you are a party of 2 or more, room requires 1 for electrical usage, to use the elevator you also require a card.Location was great for us, we had our own car, for those that dont mind gettting an uber or cab it is also a good option, it is quite the distance from downtown (centro historico), there are other options for those wanting to explore downtown for a few days and want to be in walking distance.Got a room with an even number, a tip for those that care about the view, try to get a room with an odd number above the 2nd floor, you will have a nice city view.When checked in there was an option for a $2700 peso ($130 USD) room service tab, I declined it.

I just love this hotel and the location the view out the window I. The morning

Had a problem with the plumbing

The gym is ok, better than others in the city.

Some rooms (Mine) smell like food. There´s leaking from the kitchen ventsThe pool is extremely cold

The staff was wonderful. Location was very confortable. Rooms were very confortable too.

But check in took 40 minutes more of the expected. Tv channels didnt work in some rooms and channels were very limitated. The key sistem was terrible we had, and some guests too, problems opening the door.