Hotel Emily

The location was great, the view from the room was really nice.

I have no complaints

The Hotel Emily is the best choice in the historic district located on Plaza de la Independcia and a few blocks from Plaza de la Constitusion, the heart of the old town. If you are visiting Pachuca to discover the history of this fine old gold and silver mining town, this is the place to be. Nice reasonably prices on site restaurant serves breakfast, lunch and dinner and several others nearby.

Our room had a great view of the old clock tower and lively plaza. Windows open for fresh air which is a plus. Although clean, the room and bathroom are exceedingly small. The room has adequate blackout curtains but there are several appliances with standby lights that may require a light sleeper to wear a sleep mask. There is a dangerous ledge entering the bathroom and the rug-tile separator is high. Wear flip flops!

fantastic, the hotel is beautiful inside and out, the staff is so friendly and helpful, comfortable beds, it was definitely a pleasant stay, there is a lot to eat and see outside the hotel, definitely a must

The location was perfect. The view of the clock was amazing. The staff was friendly, helful, and proffesional. On site parking was a huge plus.

Location! Friendly staff and good room service.

The hotel contact you directly to your WhatsApp instead of using Booking and the information they gave us was incorrect and different from our reservation.

Really clean , staff was great.

No coffee.?only the first day.

Charming hotel with an excellent location on the Plaza de la Independencia and near the Reloj Monumental.

The room was so hot after the sun was shining in all afternoon. I had a room on the backside of the hotel, quieter but hotter.

Location and staff, they are very friendly and helpful

It was really hot inside of the room, needs Noé ventilation or A/C

Location and friendly staff

No A/C

Location- staff helpful

Room noise level

Customer service and location easily compensate for minor issues encountered, such as a broken room safe that was quickly replaced. The tour desk offered great day trips cheaper than nearby travel agencies. We highly recommend the Emily.

Orange juice or bananas were not available on included breakfast. The was no toaster for sandwich bread.

Location was great! We walked the square and ate nearby. Parking was easy. Our room opened up to the square and it was lovely. Friendly staff.

Smell in the bathroom.

Comfort and cleanliness

They asked me through WhatsApp at my text number to pay them directly at their bank account the day before my arrival that I refused with the trouble of sending them proof that I paid through booking.com and then they changed my reservation to a back room instead of a terrace that I originally reserved and paid for.

Super clean room condition and very comfort bed and beddings Very friendly and helpful service at reception

Breakfast not match the name. (Even no juice only American coffee was provided.)

Great location on the plaza. Big room, good bathroom. Comfortable bed. Breakfast ok.

Terrible WiFi, basically useless. Very noisy room, partly from the square outside but mostly from the restaurant, lobby and corridors.

The location is excellent, with a view of the plaza and the clocktower. I had a room facing the plaza, and loved the view. While the windows muffled the chimes of the clock, I was glad I had earplugs. But it wasn't a dealbreaker, and totally worth it for the view. The staff were all nice and helpful. I included pics of the view from my room.

Excellent location and great staff. It’s good that the hotel has a restaurant.

The shower is really small.

The hotel is modern, clean, and very comfortable. We highly enjoyed our stay there. The staff were very helpful and friendly. It was also nice to have the restaurant in the hotel.

Clean, friendly staff

It looked like a motel, the carpet smelled really bad as if it was just cleaned with chemicals, the fire alarm was beeping, the airconditioning was too loud, the water from the tap smelled like sewer

Buffet breakfast was not included had to pay an extra fifty pesos per person, but all in all it was fine. Definitely the location was a great easy access to everything.

The hotel was not full I felt we should have been given a better room. We were given one at the end of the hallway in a dark corner. The room had no view but to a construction site. The bed was a bit hard for my liking. Other then that it was a good value.