Villa Maria Cristina Hotel

EXCELLENT CUSTOMER SERVICE! From the moment my wife and I arrived until our check-out at Villa Maria, we were treated with respect, kindness, and helpfulness. We will highly recommend this hotel to all our friends and family. This hotel provided safety, cleanliness, spectacular views, and staff treatment. 10/10 room service daily! Special shoutout to the entire staff!! MUCHAS GRACIAS!

I have ZERO complaints about this hotel. They have exceeded our expectations! I promise you won't be disappointed. Also, don't forget to try out their restaurant and bar.

Nice spa facilities. Breathtakingly beautiful art and architecture. Overall very well maintained. Immaculately clean and ship shape everywhere. Rooms and bathrooms kept to a high standard. Helpful and friendly service. Very quiet neighborhood— the location is prime.

There was some construction that limited use of one of the pools for a couple of days. TV in the room is out of date and too complicated to use. Large suites have very nice bathrooms, comfortable beds, attractive furniture, etc but could be a little more furnished (a sofa would have been nice). WiFi is slow in the rooms (or at least in our room).

Lovely hotel with great facilities! The staff was very friendly and attentive.

The hot water was a bit iffy. We had to ask 2 separate times for them to check on the hot water for our room. They made it right quickly.

VMC is a beautiful and serene property. Indoor and outdoor pools, spacious rooms and pleasant surroundings. I had a massage there and it was wonderful!

The food is not what it used to be. Very blend, no flavor. Also, VMC has seen better days, when it used to be part of Chateau Relais. Overall, it is still very good but it needs more TLC. The sauna/jacuzzi area could use a facelift too.

The room was quite spacious and the staff went out of their way to be helpful.

The hotel was about a 25-minute walk from the historic center. My husband and I were glad to have the excuse to walk but others might prefer to be a little closer to the center.

Atmosphere, friendly workers, large comfortable room/ bathroom.

This hotel is marvellous! The photos on the booking site do not capture the beauty of this hotel (and I couldn’t do it with my own photos either). Lovely luxury, beautiful rooms and grounds, deep warm pool, great food, quiet nights’ sleep & the service from all the staff was warmly professional and welcoming. We especially mention Omar as we had most interactions with him and when he reserved the best restaurants for us we received top tier welcome upon arrival. The valet staff took great care of our car during our stay so that we could be free to use Ubers to get around the city & it was at the front door when we needed it. We loved every minute and wished we had reserved longer than 2 nights. I kept thinking what a wonderful place this would be for a couple to celebrate an important marker in their life.

Beautiful facilities, spacious room, great neighborhood with a number of amenities nearby and easy access to the city center.

Bar and restaurant prices were exorbitant. Nearly $70 for four cocktails one evening, as we sat in the hotel bar with no other guests around.Hotel staff was not particularly welcoming. Especially the men/valets at the main entrance. They should have smiled and offered greetings when we entered or exited the hotel. Instead, they started at us or looked away. Extremely off putting.The spa facilities were nice, but not everything seemed to be working. Whirlpool jets, a large shower near indoor pool, empty water dispensers.

This property is fantastic. It is the perfect tranquil get-away from the bustling city of Guanajuato, especially during a festival time of year!

There is a wonderful spa and sauna and outdoor pool. There is a lovely restaurant and many outdoor sitting areas.

Service was excellent and attentive. Restaurant was good.

Pool was cold and there was a small party going on in the afternoon which was not very peaceful.

Beautiful property, wonderful place to relax. Beautiful courtyards and pool. Huge, spacious room and luxe bathroom. Truly first-rate!

It is a bit further from the center of town than we realized. You can walk it but it takes a full half hour. But there are taxis. And kind of nice to be a little more secluded.

The property is very smart, with comfortable rooms, excellent facilities and lots of places to relax

The location is a bit out of the centre but it’s a quick and cheap uber ride.

The king bed suite is perfect, but twin beds suite is so so… If you come as couple this is the best experience in Guanajuato

The twin room is not worth the price

beautiful rooms and grounds and service was excellent.

it was far from the centro and no view

What a great hotel, it exceeded our expectations! Looks even better in real life than in the pictures! Awesome facilities and super well maintained, great and big SPA area! Beautiful gardens. The Hotel is quite big but doesn't feel as big, because it is widely spread. We will definitely come back! Walking distance to the center is about 10 - 15 minutes, they have free valet parking which worked out great! The staff was great besides one lady.

As I mentioned 10/10, but the lady which was working the reception on late shifts 17. + 18.02., should definitely work on her attitude. This could really destroy the great vibe the hotel has, for some guests. On 17.02. when she was receiving us, she did not give us a warm welcome, she was snappy and going super fast through her check-in list. On 18.02. we returned to the hotel in the evening, after doping the room key at the reception in the morning. She told us that the key is not there and we must have lost it. She made us check our bag again, despite us being sure that we droppend it before leaving. They gave us a spare key and found the original key later at reception. This can happen, but the last thing should be to blame the guest first hand.The rest of the staff was great and welcoming. For us this didn't kill our experience, this is why I still give full rating, but for others it could and that's so sad when everything besides that is so beautiful!

Everything was perfect. Friendly staff, beautiful facilities and great service

Even though this is a bit of a hike from the historic center of town, we loved how peaceful it was compared to the chaotic city! The property is really a beautiful oasis. Staff was really nice and helpful. We loved the heated outdoor pool, as well as the thermal pool / spa inside. The bed was comfy and the sheets were soft. And we really appreciated that there was an on-site restaurant, though it's very expensive! (There are some great places to eat very close to the hotel, which are a better alternative.)

The room lacked rugs, and the couch was very low, so it wasn't a comfy, cozy place to hang out. The shower was kind of terrible--lots of water pressure, but it was weirdly a wide spray, which made it uncomfortable and hard to rinse shampoo from my hair. And there is some kind of dog kennel or something nearby, and dogs bark around the clock. Definitely bring ear plugs!! Also, just FYI, the water in sinks / showers is not filtered.

The property consists of many superimposed buildings combined into a single continuous complex. It is very interesting, well maintained, cozy and friendly. Restaurant on site is gourmet. Pool is heated, lots of public space, parking is valet on street.

quiet and beautifull hotel. Very nice and relaxing spa area and pool

Excellent location and great service! We loved the property! Breakfast was very good too.

The internet service was very poor. They need to improve the wifi connectivity.They also need to upgrade the Televisions. The TVs were very small in size!