City Express Suites by Marriott Tijuana Rio

The staff, and location.

The towels were not clean. And they didn?t have enough pillows for the first night.

Location and friendly staff

no towels on the room, small bed, weird smell.

Breakfast was nice. The waffles were a good option because everything else was kind of generic. Cereal. Eggs and black beans!? I wouldn't serve beans for breakfast but to each their own. No bagels. No juice. Nothing to drink really at all. Just milk for the cereal. Could be better honestly. There was an oxxo across the street and a money exchange in the building near the entry. The lady that sits down there in the lobby is super nice but again... No English. I was hoping at least the desk people would be able to communicate with their customers. ? It was only a few minutes from the border.

Only 1 person that worked there at the desk spoke English which made it hard to check in. My room was not ready even tho I called ahead to make sure and they said everything was good. I was still charged the same price for the room even tho it was much much smaller than the one I wanted and paid for. Not good. The view was awful but it's TJ sooo.... Yeah. The room was dirty and I had to ask the lady to come in and clean it as soon as I got there. (Finger prints on the mirrors and TV and dust everywhere.). Had a little kitchen which was a selling point for us because I was going for a major surgery, however, there were minimal cookware and no saute pans only sauce pots. The silverware in the drawer had old food still on it... ? The while Mitch was filthy. Really gross. And I was very happy I brought my own sheets, blankets and pillows... This place needs a lot of help. Of yeah! One more thing. There was no secured parking which was mentioned. You just park underneath the hotel with 1 shady looking fellow watching the entire lot. Minimal parking spots AND there was rubble on my car from what appeared to be from the ceiling....?? So the place is literally falling apart. Marriott really let this one go.....SUPER DISAPPOINTED. I have stayed in many many hotels and NEVER have I ever seen one this bad. Stay away. It's worth going to the more expensive spot but be careful because you're a target if you're rich and white in their eyes. Good luck ?. We also got hustled at the border by 2 police officers for 250 bucks to be able to go back to our own country.... Great time! ?

Location was great. Didn't try breakfast

Friday night the fire alarm was going off and nobody was communicating anything.Scary and unprofessional

The location is good. And it it nice. Breakfast was good.

The fridge was not clean and the staff was not friendly!! They have a car service, he was Very rude and seemed annoyed. I had emergency surgery and couldn’t drive. I ended up calling for a different car service to take me to my appointment.

Elevator wasn’t working.The room wasn’t ready until past 5 pm had to ask many times.Beds had a horrible smell.Will not stay there ever again.

Elevator wasn’t working.The room wasn’t ready until past 5 pm had to ask many times.Beds had a horrible smell.Will not stay there ever again.

the staff was very friendly and attentive. very clean & nice suites. location is near plenty of restaurants and plazas to go for a walk.

for some reason the ethernet cable wasn't working in my room, however wifi was working.

Staff was friendly, nice property

Bed sheets were dirty, there was hair from previous tenants in the sheets. Yikes.Had to ask to replenish breakfast bar to be able to eat.

Location is great, close to downtown. Parking underground with 24/7 security. Room is large and clean. The beds are comfortable.

The breakfast was pretty fair. I couldn't find the salt or pepper.

I could've used tissues and a roll of paper towels for the kitchenette. I went out and bought some.

everything, from the front desk to the parking attendant , the ladies who are serving breakfast, we loved it all, looking forward to going back!

Nothing to not like!

Great location

Very clean and friendly staff

The service was outstanding. The breakfast included with stay was delicious. I'm glad the kitchen came stocked with water. Prices were reasonable for all the amnesties we that were included. I will definitely stay here again.

Didn't know how to pull out the couch bed and couldn't find sheets for it.

Very good location, feel safe as well evening in the eveningStaffs are amazing here especially Mercedes and Alfredo are super helpful to answer all my questions about my tip here, they are the assets of the hotel

Free breakfast / large room

In front of elevators/ super noisy

The room was great. It was spacious and very complete. Great setup if you're working, a couple of chairs and different pieces you could use as desks. The staff was very good and most of them were friendly. Located near lot soft places to see and shop.

I liked the room setup and that the sofa converted to a bed. Very spacious. There was a mini kitchen, and fridge had water bottles. The free breakfast was a nice touch.

Free parking, gym and 24 hour expresso maker in lobby.

The Views of the city are 10/10. The dim lights were very good for relaxing and ambience. Friendliest receptionist I’ve encountered in TJ.

The suite felt neglected. Definitely hadn’t been recently cleaned. Bathroom Sink was clogged. Huge stain on the sofa. Beds a little too firm. Complimentary breakfast was very minimal.

Very Nice and Clean, love the breakfast, Everyone was super nice