Sutton Hotel Hakata City

The bathroom was large but if you showered with the door closed everything got moist because the fan didn’t work. Waste of space.

The hotel was a 10 min walk from the station - and the side hotel sign was in Japanese so unless you can read it - you would walk right past it. Unless you were on the opposite side of the street to read the English writing. The day we checked in the lady was less than friendly. She never smiled and insisted on speaking very fast Japanese. We both know she and I could speak English as she was a foreigner!!! She was rude! Lucky for her I am Canadian but I can also speak and understand Japanese. When I spoke back in English she didn’t even try. The man working along side her was friendly in more than one occasion during the stay. He would look up a smile and at least say good morning or hello. She would meet our eyes and just look away. Upon check out I purposely waited for him. He was lovely. We stayed there the 11th and 12th of May 2025. If that’s the way she greets your customers she is not doing your hotel any great service. It was a huge turn off. The hotel is very outdated. Towels are so small. The room yucata barely fits a child. Not all Japanese people are THAT small. Perhaps a choice of 2 sizes would be nice. We aren’t big people. The toilet had trouble flushing and the bathroom shower curtain is light and airy - and kept wanting to attach itself to my body. Very uncomfortable shower. Water pressure very light. Most of this we can look past. What we couldn’t look past was the terrible AWFUL horrible beds. I normally don’t comment on pillow or beds since that’s a personal choice. This time I just have to!! The floor would have been equally as hard. I had to use the extra blankets in the room to put a bit of cushion under my hips or back. We were here for 2 very uncomfortable nights. We have been travelling Japan for 2 weeks so far and this is the absolute worst stay. I wish I had really read the reviews.

near Hakata Station

bed was not comfortable, room was hot

Great location, not far from the station. Nice comfortable clean rooms and helpful staff.

Excellent location. Near to Hakata Station.

No body lotion in the room. Room size is small.

The hotel is close to the main station and is only 5 minutes by walk. My mother fell down when we arrived at the airport and her knee got bruised. I asked the hotel receptionist for a hand if the hotel had a wheelchair. Unfortunately, the hotel had no service but the male receptionist was very helpful. He was trying to assist my mother to the room by using the hotel trolley. My mother and I appreciate it so much. Thank you a million times! Hope to stay at this hotel again next time.

No. Everything is nice for me.

The hotel is located in a very good location, near Hakata station, near the bus stop, very convenient to travel, there are many restaurants around, convenient to find food.

Clean.

Overall is good but one thing is the air conditioner is from the hotel management. So we can’t adjust any temp. The outside temperature is good but the room is so hot. Even we try to adjust the heater.There are only low medium high. When I adjust to low. I can’t even breathe. Feel like there is no air. So uncomfortable for me. And I try to open the window. It is locked. So I feel like I can’t sleep at all. Sweating all night

The hotel is conveniently located near Hakata Station and the airport, with plenty of convenience stores and restaurants nearby. You can also walk to Canal City in about 10 minutes, which is very convenient.

The hotel uses heaters in the guest rooms, which made the room uncomfortably hot at night. I couldn’t sleep well because of the heat. It would be much better if there was an air conditioning option available for better temperature control.

Very convenient location close to Hakata Station. Spacious room with large bathroom, unusual for this price range in Japan.

The hotel controls the heating/air conditioner unit and it was very hot in the room when we arrived. But we were able to turn the unit off completely and open the window a bit, so it was fine after that.

The hotel is a little old but remodeled like new, and the bathroom is larger than most hotels in Japan. Also, the room is large enough to open 2 big luggages.

A great location, close to Hakata Station. Really spacious bathroom. Room size was adequate. Quiet on the 12th floor.

The beds are uncomfortable. We prefer a firm or hard mattress but for some reason these were particularly uncomfortable. The room was a bit hot and stuffy and we couldn't open the window.

The location near station and other place

Time for breakfast is to short

Room is slightly bigger than expected.

Location is slightly further from Hakata station. With luggage, it's slightly challenging.

Hotel has everything it needs. Nice, clean, comfortabele and friendly staff,

Beds we're little hard. Leaving

Good location. Friendly and helpful staff. Daily cleaning.

The bed was too firm. It's not as comfortable.

Good location and price is reasonable.

Bed is a bit hard and no more pillow offer.

Price and location

Air condition , it can not adjust and it’s a bit hot.

Very good

During housekeeping of the floor I stayed on, I found my room left ajar with little to no supervision which made me feel worried (the hotel policy says that they accept no responsibility for any missing items). I think they put on new sheets every day, but sometimes I felt like the bed sheets were changed for dirtier ones (I found brown stains, hairs and dirt etc before I even used the bed)

Very close to Hakata station

Old furniture and uncomfy beds

This hotel looked quite impressive from the outside but actually on the inside it is a rather old fashioned hotel. The corridor carpets on our level was quite old, and the layout of the rooms in the corridor was really the old fashioned type where the doors were recessed along the way. The room was ok, very small but the toilet area was quite large with modern facilities. Overall it was ok. Decent for 2 nights' stay before we caught a flight home.

The staff weren't so helpful. I needed a taxi early in the morning the next day to get to the airport. I wanted to leave at 6.00 to 6.30 am and asked the front desk staff to help book a taxi. The staff said that booking was not possible as it was too early which kind of shocked me. Then I asked if they could help call a taxi, to which he said that was not possible. May be due to language barrier (he didn't speak English well), he said that it was not possible to. In the evening when I came back, there was another South Asian staff on duty, and he spoke much better English. He told me that the taxi companys didn't take bookings that early (really? I can't quite believe it), and they didn't take calls that early either. I was told to hail a cab off the street as many cabs passed by and it shouldn't be a problem. That evening, I was a little worried and observed the street in front of the hotel and noted that most taxis that went by were already occupied. With that, I went online to find out how to get a cab in this area and was directed to download the GO app. I set it up and went to bed thinking about how to get a taxi.The next morning, again I asked the same South Asian front desk staff if he could call a cab for me now. He said no, it was not possible. I decided not to argue my case, and went out to the street side to hail a cab. There was no cab for a good 5 minutes and so I decided to use the GO app. I got a taxi within 4 minutes.That was my one rather unhelpful encounter with a hotel front desk staff in my 28 days in Japan, staying in 9 different hotels. You decide if you want to stay here. I won't be coming back certainly.