Nishitetsu Grand Hotel

Location was great. Could walk to train station, shopping and restaurants. Hotel room was very comfortable.

Very nice staffs and clean. The best location. I definitely stay at this hotel next time in Fukuoka as well.

The accommodations were nice. Enjoyed the big bathroom. The staff were excellent and extremely helpful! They always went out of their way to assist us with all our needs, especially helping us make reservations and getting directions.

The air conditioning unit only had 3 settings so you couldn’t really regulate the temperature. It got extremely cold even on the low setting. Also we could hear noise from neighboring rooms and street. Unfortunately we were on lower level so I guess it’s to be expected.

I would have rated this a perfect 10 except for one staff member (male) manning the cashier counter Dec 31/ 8 PM- who was incredibly rude and patronizing- the rest of the staff were very kind and helpful. The room was spacious and spotless, and all effort was made to ensure a great stay, acceding to requests like replacing the bulbs in the bathroom to brighter ones. Location was perfect.

Requests by guests should be attended to in a more polite manner and courteous manner.

Superb location. Very convenient. Both bus routes and subway.Very efficient room service. Excellent toiletries and daily consumables.Clean and well maintained.Spacious lobby and decent sized rooms.

Made to order Breakfast

Some of the pictures online don’t match the actual hotel. For example, their website shows fish in the garden area, but in reality there are none. Also, the room for four people is small, quite dated, and lacks sufficient lighting, making it rather dark.The most important concern is that the service we received from the staff did not quite meet the basic level of attentiveness we had expected. The staff did not proactively place our luggage onto the cart, so we guests ended up putting the bags on ourselves. We are not sure whether this was due to training or simply an oversight. At other hotels we have stayed at, the staff usually greeted us with smiles and were eager to assist, which left us with a very positive impression. Unfortunately, our experience here felt quite different, and we found it disappointing compared to the warm and attentive service we have encountered elsewhere.Furthermore, the luggage was only delivered to the lobby area in front of the elevator, not to our room door. At other hotels we have stayed at, the staff typically bring the luggage directly into the room or at least to the room entrance, which makes the service feel much more complete.Overall, while we appreciate the effort of the staff, the service and facilities did not meet the expectations we had based on our previous experiences in Japan, and we left feeling rather disappointed.

Felt the history, delicious breakfast

Sofa bed was not too comfortable

Location was perfect. Easy access to solaria plaza, Mina tenjin. Airport to the hotel via subway was a breeze.

Better pillows. We couldn’t control the a/c bec it was centralized and the weather on our first 2 nights was a little hot.

Good location and very good breakfast.

A bit small room for us.

Good location and good breakfast. Kind staff.

This was my first visit to Fukuoka since 2001 when I was a poor student lived in that city for 8 years and thought one-day i would go in to have a look. It still has the glamour of end of last century, very classy, room is clean and comfortable and the staff are friendly. The location is in the center of Tenjin, which is not as convenient as hakata ekimae, where is close to bullet train station. But if you like shopping and night life, and plan to stay Fukuoka for more than 2-3 days to tour around taking subway and train. Tanjin is where you stay.

The wall paper and some decorations in the room are a little outdated.

Great location and friendly staff. Room was comfortable for three people and had all needed amenities. Loved the location next to shopping and sites.

The location

The room was too tight for triple sharing. Not much space to walk around the beds

What's perfect about this hotel is the location. It's literally across Yakiniku Like and Inari Steak, two-minute walk to Ichiran, Dream Capsule, Zara, H&M, ABC Mart, 6minute walk to Don Quijote and to Tenjin Station and around 2 minutes to the malls. I also thought we'll be in a dimly-lit and old room but we were pleased to be assigned to a spic-and-span clean room. We booked for 3 nights, left for Nagasaki for one night, and checked in again here for another 3 nights. Both rooms were superb and spacious. There was also a night when my luggage's zipper got stuck and I asked the help of housekeeping. The two staff who I spoke with were so patient to help me. The a/c unit was cool, contrary to other reviews I read about it. Their amenities are generous. Their system isn't like other hotels in Japan wherein you get your own at a designated counter - here they hang a huge bag of fresh towels, toiletries, sleepwear every day of your stay if you opt not to have housekeeping do the cleaning.

There isn't any coin laundry! This hotel is huge they might want to consider designating an area for coin laundry! They do offer laundry service but I find the rate quite pricey.

Location is excellent, close to alot of shopping mall and bar

Room is old

We booked a 3 bed room and the room is spacious, bathroom also more spacious than average Japanese hotels. We stored luggage in the hotel before we went on a 10 days tour in Kyushu. The day when we returned to the hotel in Fukuoka, the check in staff informed us that the luggage stored with them were brought to our room. We found the service excellent!

Spacious reception area with huge space for luggage storage. It is clean and well-maintained.

Quiet Expensive

The location. 2 toilets.

It was the most expensive hotel of all our accomodations but it was the oldest and was very cramped for 5 persons. There was hardly any room to walk or open the luggages once the futons were laid out. There was no hot bath.

Gd size room

Aircon centrally controlled, too hot. Got window opened which helped

- They were willing to keep our luggages for 2 nights while we were in a different town. Also, on the check-in day, the staff already carried our luggages to our room. That was so nice! - There was always a taxi available in front of the hotel. So we did not have any trouble in calling a taxi or wasting our time.- I recommend a bakery shop on the 1st floor. Their mentai-france was so so delicious!!