Marco Polo Parkside Beijing

Mr. Steven was the best. He was very friendly and worth every second of talking to him. Honestly all the staff were friendly but Steven was the best. Thank you again Steven.

The only problem we faced was when trying to go to the swimming pool. The staff asked us to wear swimming caps which we didn’t have unfortunately and they didn’t provide one for us, so he asked us to purchase it from the store.

The rooms are big, clean and quiet.The breakfast was amazing.The staff was very polite.

The central cooling of the A/C was turned off. So at night, with the winter blanket it was too hot. Sometimes oaround 27-29c.The window could not be fully closed (the staff took out the handles). I only read about the amenities of the hotel at the last night, because it is very difficult for the staff to communicate information in English.To be fair, this is the usual case for all hotels in China.

friendly staff, nice and clean hotel. Very comfortable and quiet. Close to a subway station but rather far from the touristic area

Hotel charge me extra amount now after three months and several emails not yet recived the amount back

Overall, this hotel gives the impression of a place that used to be top-notch for China about 30 years ago, but which has fallen behind the times. It has a decent breakfast, with both Western and Chinese options. The staff are friendly.

The major problem here is that foul odors emanate from the sinks, likely due to problems with the plumbing. This is a very common problem in old buildings. During my stay, the room constantly had a faint, foul odor that I found somewhat noxious.

Hotel location is walking distance to Anli Lu metro station for Line 15. There are quite a number of restaurants in short walk. A small but good working fridge was in the room. There is an ATM machine in the lobby. Good variety of food for breakfast including Starbucks capsules for coffee.

Toilet has a glass wall which is open to the room.

This is a good option if you need a reasonably priced hotel in this area. The rooms are a good size and have what you need. It is near the line 15 subway and the academic institutes in the area. Compared with some of the other hotels it is good value. The staff were very friendly and efficient.There is some wear and tear in the rooms but nothing major. There is a working fridge.For me the problems were that I was unable to block off the light from the bathroom into the bedroom completely, and ageing carpets everywhere make it hard to wheel my luggage around. I don't understand why hotels still put carpet in corridors and make the bathroom visible to the room - I don't know anyone who likes this.There was also nowhere to sit in the lobby when I was there (the lounge was cordonned off) which is a bit odd. Overall, though, I had a good stay and would go back for short stays when I need to be in the area for work. For pleasure I would not stay in this location anyway.

For me the problems were that I was unable to block off the light from the bathroom into the bedroom completely, and ageing carpets everywhere make it hard to wheel my luggage around. I don't understand why hotels still put carpet in corridors and make the bathroom visible to the room - I don't know anyone who likes this.I wanted to sit in the lobby to meet people but all the public spaces were blocked off for some reason.

The staff are very friendly and helpful. The front desk staff named Carlota was excellent and professional. The staff for room cleaning named Lily did great job. Thank you!

Carpets

Everything's so perfect. Staff is super professional and nice. The building and rooms are high-class. All the services are great - room service, restaurant, lounge, everything. You can see how well trained they are. I believe they have followed a high standard. I would say Marco Polo is a good example on each kind of services it offers. It'll be very hard for another hotel to beat Marco Polo, even world wide speaking.

The staff are very friendly and always willing and ready to assist A thumbs up especially to Andy, Susie and Flora, they were extremely helpful

The language barrier could be a problem for non Chinese speakers since majority of the staff are not conversant with English.

The staff were very friendly.

Location wise it's a bit far from city center but it's alright as it has some restaurants and a supermarket across the street.

Front desk staff Alice is professional and always able to answer my questions. She is amazing and helpful. Great location and friendly service overall. Rooms are comfortable and clean.

Carpets, furniture and facilities should be renovated.

The front desk had a Manager named Steven, he was excellent and we were immensely thankful t him for all the assistance extended for the 3days

Terrible.

Incompetent front desk reps. Collected payment successfully and gave us a paper receipt during check-in. And yet the hotel sent out an email the next day asking us to make a payment at the front desk again. After pointing out that their request for duplicate payments constitutes a crime, they then admitted the payment had been collected successfully. What an egregious, ridiculous, and fraudulent misconduct!Outdated hotel rooms. Their staff did not even bother to change the lightbulbs in the room. If we knew how this hotel treats their guests and how this hotel operates, we would not have stayed at this hotel at all. There are a lot of better hotels out there.

The bed was good.

The smell in the room and very outdated bathroom. They should remove all carpets from rooms they smell and this is really not a 4 star hotel.

The bed was good and the bedclothes

The rooms are old and not cleaned well and the room has bad smell because of the old carpet

Close to AiliLu metro station. Lobby was neat and clean.

The room needs proper maintenance. Bathroom door broke down several times. Bathroom doors were hanging in air, a big trouble especially while we had a baby staying with us. Although, the repair man used to cone quickly but it was very convenient to let him in especially with family staying inside the room. Bathroom towels were torn from the corners and looked like they have been in service for a long time now. One of the electric switches was not working. Wifi was poor as well.

Nice hotel at a great location. Room are comfortable.

Restaurant selection is limited.

The location and the room is quite big

The bathtub design is so stupid, the water kept splashing out from the bathtub while filings up. And feedback to hotel staff, no one responded anything. Due to the lack of English speaking staff, I even helped a lot of foreigners with the questions and check in / out, without helping them, I can’t even speak to the staff to get my things done. I think they should pay me for the translation.

The location is good. It is closed to Beijing Olympic Forest Park and good for a morning run or a night walk. It is also convenient if you take public transportation. 5 minutes walking distance to MTR station.