Nightcap at Excelsior Hotel

The food is excellent and the staff friendly. Free WiFi.

Check in was good, although entered from accomodation carpark which enters directly into restaurant and was difficult to find. Nice sized room. Clean and tidy. Meals were amazing and well priced. Bathroom was a good size with great water pressure and a good amount of hot water.

A packet of syringes in the carpark. Obvious burn out pad in the carpark that the room overlooks. Police pulling over cars in the carpark. No hair dryer. Clothes hangers can't be removed from rack which makes it difficult for short people to hang clothes. Some maintenance on the silicone in the shower wouldn't go astray.

- The bed was comfortable - We got welcome drinks from the pub which was great- The food from the pub was good: we got 10% off on food and the porterhouse steak was very delicious

- Far from public transport: 18min walk to Keon Park station, it takes more than 30min to city- We stayed for a few nights but the staff didn’t empty the bin in the bathroom at all nor clean the room properly

Was OK for one night nigh. But not for a longer stay

carpet was getting wet from rain water

Room was fine but a bit old

Located near hotel and busy road

Great locationRoom was clean, bed, comfyAll essentials available for a great stay

Bathroom floor was slippery, needed deep clean

room is clean and spacious. Parking right in front of the room. Friendly staff

It was confusing when I checked out in the morning. We planned to leave at 930am, but the hotel opened 10 am. The door was closed and couldn't return the door key.We were not sure if it can be left in the room or what. We ended up waiting until it open so we can return the door key.

A great location for our requirements, staff very friendly and food was awesome.

Only thing to complain about was the carpet needs cleaning, our feet and socks got black walking on it, which showed when we got in the shower.

Bed was super comfortable and I had the best night's sleep in it. I didnt want to get out of it the next morning lolVery satisfied with my room. Great value for money.

Not able to order breakfast. Only lunch and dinner options available in restaurant located in the adjacent Hotel area. Motel Reception Desk location was very confusing to find by the signage provided. Entered where I thought Motel Reception was upon my arrival to the Motel, only to be greeted with a table full of patrons who were all sat down having their evening meals right behind this dark glass door where "Reception" signage was displayed outside and opposite the motel rooms car parks! I was so embarrassed. Then I had no idea where to go to check in and get key to room after Google maps also got me lost trying to find the motel, so I had to ask a staff member at the Bar where to go to check in. When checking out the next morning the doors to their Reception area were closed! So I could not hand the room keys in to anyone before 10am checkout time. No mention of this by staff member when checking in the night before and no mention by staff member that a breakfast menu was not available. I had to call the hotel number to say I was checking out because Reception check in area was all locked up and was told to leave keys in the room. Very odd indeed. I was also expecting a bottle of wine in the room on arrival as welcome drinks for 2 people in room was advertised on Booking.com. Vold wine glasses inside fridge but no bottle of wine found anywhere. Later learned I had been given 2 x drink vouchers inside card holding motel room swipe key. I couldn't use these vouchers as I was on my way to a 21st birthday party and needed to drive myself there and back. However, I would've really enjoyed having a glass of wine when I arrived back to my room after the party finished. But no bottle of wine was provided. Felt a bit like false advertising to me and was I paying for drinks I ultimately did not receive in the cost of my stay?

Great value for money. Facilities were very well kept and clean. Room was perfect size for 2 guests.

The bed frame frequently came off the wall and was held up by the 2 nightstands beside the bed. As the bed was on wheels this was an issue getting in/out.

the layout & styling of the property, also the fact that you don't have to leave, everything is there. Dinner at the bistro was good too!

not sure to be honest, everything was great

Staff were terrific. Very helpful and attentive

The rooms need an update. Old carpets.window frames moisture damaged, paint frayed. Cleanliness poor standard.Showers had mould on the wall

Didn’t have breakfast , location was great

Room 3 must have a down pipe on the out side All night was the constant dripping sound .Made it hard to sleep

Very clean and comfortable. Easy to find. Staff very friendly and helpful.

convenient location with ample parking and quiet rooms

Rooms were a bit small

The property is in a good location.

1) The room had a smell when you entered2) the cleaning staff did not vacuum the floor for all 4 days we were there.3) the cleaning staff did not clean the bathrooms 4) the cleaning staff made the bed for the first night then after that they did not show up. We meet therm outside the room to get towels, toilet paper etc5) outside room #7 that we stayed there were lots of garbage, beer bottles etc

The staff are so friendly and helpful. Rooms are great. The restaurant is great. Overall, a comfortable and enjoyable stay!

There wasn’t anything to dislike.

Room was great, clean and comfortable bed. All the staff were go helpful and welcoming?

Amazing location, food could have been better.

My Asian salad was disgusting.

Everything is good but not the staff, but if you are not Asian you may be greeted well.

The receptionist seemed in a bad mood or maybe she doesn't like Asians.