Mercure Melbourne City Centre

Location n staff

The noise

Did not like the property. Outdated furniture and felt like a youth hostel facility.

Felt like a hostel facility and buffet breakfast was not great.

Plenty of variety. Ordered poached eggs that were cooked to perfection. Ran out if bread for toast and had to find a staff member to get some. Not enough staff on.

Cleanliness and easy access to everywhere I needed to go

The noise of the trains

Located right at Chinatown

Too crowded and not convenient for those that prefer quiet surrounding

Great position good food options

There was cockroaches in my room. Very noisey had truck reverse beepers going off from 4 am bad pillows

Location was amazing, very central to everything I was doing. Breakfast was satisfactory. The staff were lovely and helpful.

There was a funky smell in the hallways and room. I think maybe it was the cleaning products used but I didn’t particularly like the smell when first arriving onto my floor.

Buffet breakfast and location.

Price and facilities available. Very small room.

Position and parking agreement with Wilson parking

Noisy AC, shower gel was empty, lack of fine details

Location was great, great shower, staff very helpful and friendly and there was onsite washing facilities, great when traveling with babies

Only got one towel each, staff did supply another when asked, I just think 2 towels a must per/person. Had a baby and it would have been great to have a microwave in the room instead of having to ask the staff to warm food in their staff room.

Location was amazing! Staff were fantastic :)

The room was noisy and dated.

Absolutely nothing!

It was all horrible. It was full dingy dated and dirty. The room was so bad it made my allergies and Asthma really bad. I had no sleep. The beds made me itch and we're grubby. I was booked in for 3 nights. I couldn't stay any longer after 2. I only stay the 2 because I didn't have a choice. When I checked out early I explained how the room and all the dust made my allergies and Asthma bad so I had to leave it was giving me anxiety. I had to get home.. The receptionist told the manager some of this but didn't explain in full. The manager said I couldn't have my money back for the third night! I would highly recommend NOT STAYING IN THIS HOTEL. IT IS AWFUL!!!,

Good location, comfy bed and friendly staff

The room felt a little old and the tv remote was not working

The rooms are spacious the beds are very comfortable and the location is fabulous walking distance to major shops and attractions with a tram right at the door

Nothing you can’t improve on perfection sorry

the location of the hotel its in the city centre everything is accessible

the parking.. its quite far to the hotel especially if you have luggages

Hotel was clean, quiet, comfortable. Breakfast was good. Bed was ok for sleep. Room was functional.No hassles from other guests in lifts or corridors. Staff helpful and pleasant. Good location in quiet street.

Nothing major really. Thought the breakfast food setout was scattered. Could miss some items as not in line of sight.Perhaps a hanging sign or two about a metre above tables saying 'Cereal and Fruit and Hot food" - 'Breads' - 'Tea and Coffee' - 'Fruit Juice'. All too spread out for first timers. Signs would help to get an overview on entry.

Breakfast was good. Good variety. Location excellent

The only negative is we found the room a bit small and bathroom.

Location was good

Breakfast was below average! Coffee terrible! Beds were uncomfortable and my room wasn’t cleaned once throughout my stay

Location is great

My room had a door connecting to the next room therefore there was a lot of noise from the neighbouring room. More than one party occupied that room during my stay..

Location, good size room, helpful staff.

Shower leaked on floor but was able to stop this with a bath mat.