Melbourne CBD Central Apartment Hotel Official

Location, Price, Friendly and helpful staff

Location

Filthy. Spa bath was covered in think mould. Glasses in cupboard were not even washed. Nobody at reception at arrival. Had to wait 20 mins for someone. Checked out 4 hours after I checked in

Location is great, very clean

not a fan of the $1000 secruity deposit. got it back ASAP, but still alot of money to be handing over for one night

Nothing. Check-in process was difficult and convoluted with no instructions provided and an unstaffed reception after 1 pm.

The fact that my partner was electrocuted, the room subsequently without power which was unable to be restored. The room was filthy and the hotel offered us a refund but is yet to actually provide one a week later.

Location

Nearly everything. No staff. No forewarning of check-in procedure because of business model of not staffing the reception desk even 'though they knew when we were arriving.. No access to replacement of deficiencies in room facilities because of no staff. Things like sink plugs and hangars missing. Shower over a spa bath with fall hazard getting in and out. Slippery spa floor causing a slip hazard when showering. No exhaust fan in the bathroom. No sharp knife for food preparation in the kitchen. No mirror in the bedroom. No instructions for how to operate the airconditioner. Television remote didn't work properly - would not allow channel change without inputting channel number. The mandatary unstaffed reception check in procedure require four telephone calls to sort out. I asked for them to call me when check-in was complete and they refused - I had to call them on all occasions. They refuse to supply staff, and then charge $100 call-out fee for any immediate issues which need attention. The place is a joke. I presume all Central Apartment sites are the same. I will be telling anyone who wants to know, and a lot who don't, not to fall for the same mistake we did.

Comfortable,spacious and clean,which effectively ticks all the important boxes.

Slightly limited facilities, slightly tired building,fixtures and amenities.

The location was great for the purpose I was in melbourne for .Bed was tidy and sheets clean

Carpet has an odour , need to be washed and not just vacuumed

Cupboards could’ve been wiped down, and the keys in the spa didn’t work, apart from that it was amazing and the bed was super comfy!!!!!

The only upside was the location and the staff, and even then the concierge desk closes at 6pm

I wrote a list while I was there of all the things wrong with this location. - No evacuation plan- No fire extinguisher/ blanket- No hot water in evening- Jets in bath didn’t work- Bath faucet broken- Dirty walls - 2 mattresses pushed together for queen bed (uncomfortable)- Mould in showers- Some lights don’t work, 1 flickers - Mirrors aren’t clean- Curtains don’t work properly- Lampshades broken - Frosted glass chipped- Missing shelves in bathroom- Only washer no dryer (advertised as fully equipped laundry)- TV only has free to air (streaming advertised)- TV remote doesn’t work- No coffee machine (advertised)- No high chair (advertised)- Wifi periodically doesn’t work/ is slow

The room or rather apartment was huge, clean & well maintained. It is older/ slightly dated but that’s fine for my stay.

Handy

No cereal bowl No face cloth Slow lift door

Spacious apartments and good location.

Very run down. Air conditioner wasn’t working and it was 38 degrees. The fridge was alsonot working. Only one wine glass and one water glass. Nothing is restocked. Management do not care enough to maintain the property.

The.location was brilliant. Very spacious and had most of everything we needed.

It was a hot Summers day in Melbourne and the aircon wasn't working. Once I alerted reception there was a maintenance person on it and it was fixed. It could use a thorough clean.

Location, friendly staff.

Rooms badly need an upgrade, our window wouldn't shut

Spacious apartment. Nice pool. Good location.

Air conditioning and spa didn’t work. Bed was uncomfortable. No reply when trying to contact hosts. No staff available morning of checkout.

Not much really the spa didn't work and the staff were very poor

I didn't like the state of the apartment ..it wasn't clean and the spa didn't work

Location

Hold, dirty, bad small, broken kitchen utensils, mould in the fridge, dirty lift, ex ex.

Locations

There is no room cleaning even after telling reception they say yes and they don’t even come and clean the room or change towels. Absolute worst and shit attitude Really don’t even bother to book unless u staying for a night where these lazy people will have to do house keeping. Lazy or liars don’t know but worst stay

the location was nice

the room was terrible, we got there from new zealand into 35 degree heat, wanted a nice cold room and our aircon didn’t work so we went down and asked the manager to get it fixed where he then told us someone will be up to fix it the next day. next day comes and no maintenance and it was 38 degrees. so we go back down again, says the same thing and we ask if we can change rooms to where we are told not today because they are full but he said if it isn’t fixed the next day we will get moved. next day comes same story. no aircon. terrible sweaty hot sleep. we go back down this time to have a proper growl because we are fed up with it at this point. he says maintenance will coke and gives us an extra “fan” (actually a dehumidifier) that just pushed hot air around our room. we then had one last night and we went down to get contact information for someone higher up because our stay was terrible, and there was a lovely young lady on the desk who this time was actually useful and seemed sympathetic and cared to help us get a contact number and email for the company. and to add to the fun, the “free wifi”? given password was incorrect. the shower had mould in it and was weak, barely able to wash my hair, the windows wouldn’t either open or close, we were given 1 glass to use for the two of us, next to no utensils, no tools to clean dishes, the oven was disgusting, full of old food and muck that we had to clean out ourselves, the bed sheets had stains, the pillows smelt, the rooms were not sound proof, someone on the floor had clearly been smoking weed as we could smell it the moment we opened our door. we were overall really extremely disappointed with this place and the manager in charge. apart from the young lady at the end, there was no effort out into our comfort and no care in the world about us. and the most disappointing thing is when we called the higher ups, they told us as if we were stupid; “you’ve called the head office”. we got no competition. it was terrible

Great Location, that's all.

This property was extreamnly dirtry everywhere you looked, pubic hair on the pillows, stains on the sheets, marks on thew walls, carpet and skirting boards caked in dust, bedroom was internal with no airflow or AC.