Melbourne Metropole Central Official

All.communication with the staff was wonderful. Very friendly and helpful. No

Good location for getting into Melbourne. Lovely pool area.

Housekeeping a bit hit and miss, but not a problem.

The location is great. Loved the pool and comfortable room. The staff were very helpful and happy to change our room to a quieter one.

The noisey room we had on first night was not very nice

Location and penthouse was extremely spacious and the largest balcony you can imagine.

It would be great to have a manual for appliances and a little more information i. The room.

Convenience

The state of the spa bath was poor.. it was dirty and chose not to use it Not enough pillowsCouldn’t get free to air channels to work

Location was fantastic

Rooms were big and great water pressure.

Centrally located apartment with kitchenette facilities. Comfortable bed.

Noise from outside air-conditioner units.Bathroom good but probably needs an update.

The location right on the No 11 tram is the best thing about this hotel. The pillows and bed were very comfortable.

No milk for tea; scratchy thin towels. No convenience store nearby.

The location was great. It was each to come back into the hotel after hours.

The towels weren't on the bed for both of us. Had to search for the second towel. There was also a stain on one of the towels but otherwise everything else was clean

Well located, comfortable room, easy check in, friendly staff, we were able to leave our bags there after checking out

Very slow check out, I’d looked for a pool when booking in but couldn’t see it so we didn’t bring swimwear & didn’t swim

Proximity to hospital

Restaurant not open. Bathroom/shower not clean

The place is lovely and its like an air bnb it has everything we need. Its massive as well cant believe how big it is for just the 3 of us. It was clean, close to everything, easy access to the city and all. Would love to stay there again. I was also told there is a free car park if needed, which is a massive bonus! Overall stay was pleasant, would love to go back oneday.

Convenient

Kitchen utensils missing and what we had was disgustingly dirty ar in poor condition

Position and price

Shower not clean in door tracks or bottom of door. Really bad sewerage smell coming from water floor waste in bathroom, going right through whole studio. Room number 3.

Location was perfect. It was comfortable enough and quiet. Would stay again if could get a better price as we loved the area. All staff were great.

It is very outdated and was expensive for how run down it was. Could do with some major upgrades and deep clean.

The location is brilliant to get into Melbourne, quiet location

Could have been a little cleaner

The location is good. Central Fitzroy easy access to everything by trams

The oven in the apartment was broken. When brought to the attention of the reception I was told to bring it up with the manager. They could not fix the oven I requested a partial refund due to the extra costs of not being able to cook during our stay. Told by manager he couldn’t make those decisions need to raise with booking.com to raise with senior management. So I followed that process and talked to the manager again who said that they would try to have it approved by checkout. Booking.com ask for evidence which I submit a photo of the sign on the oven saying it’s out of order. Checkout comes manager says that there’s a time difference in Queensland which is where senior management are based and that he can’t contact them until after checkout but will follow up. I have continued to follow up and have booking.com follow up on my behalf and still no response. Poor experience, apartment was a good size but not vacumned regularly as there was a build up of dust. Kitchen not well stocked had to request a cork screw or a bottle of wine and the reception had to scramble to look all over the hotel to get it. For the price I do not think that service and apartment are up to standard and I hope the hotel can learn from my feedback for future interactions with guests.

What a find! Great location, huge apartment, parking on site, tasty breakfast, brilliant staff. Easy walk to city via Parliament Gardens/Coles Fountain. Great pubs/coffee shops near by. We didn’t use the pool but looked very inviting. Such good value.

Decor bit dated

20min walk to most places, so it's a good location. The staff were great very warm, friendly and accommodating, no stress at all. The property is older and reception dining/cafe looks up to standard, the pool and outer area also. Small community feeling.

The rooms need an upgrade, the size of the room (kitchenette) was a trade off for the price/older style room.The noise level was not great people banging on things in the courtyard and later a person clearly drunk was speaking loudly. Neither lasted long. After that it was ok.

The location and the spaciousness of the apartment

The apartment is pretty dated and was very dark