Alto Hotel On Bourke

Good location.

Terrible customer service. Room was dirty with trash from prior guest. Facilities are run down and dingy. Towels had things on them we were unable to identify. Mentioned to management and staff the trash and problems with the facilities and no one did anything. Super expensive parking charges. Would not recommend to anyone.

NOTHING! THE PLACE IS A FILTH HOLE

How in God's green earth can this dump be a 4 star hotel?????! The place is disgusting! It is feral, dirty in every spot you look and turn to. The Beds were dirty, the walls are all stained and have been painted in patches with different types of paint, the shower door is broken, it actually falls off, the toilet seat is broken, the toilet cistern is glued together with plaster, the doors have blood stains from previous users, there were pubic hairs in the beds so obviously the beds weren't changed, the kitchen table chairs are all stained and grubby, the double bed quilt cover was stained from who knows what, one of the single beds had a red stain on the quilt cover and black hairs on it, the carpets are stained, the rocket rug has more stains than colour, one of the sitting sofa chairs is broken underneath with timber panels falling out of it, the complimentary water was opened, the air con doesn't work in one of the rooms so we had to sleep with the doors open to warm up that room, the bathroom sink is blocked, so you can't even brush your teeth or wash your face until you wait for the water to go down, the shower has mould and rust on the base, the tap on the kitchen sink isn't fitted to the sink, the exhaust fan in the bathroom doesn't work, so all the walls, tiles and toilet are covered in drip marks, the hosts are rude and didn't even acknowledge us after we said hello and asked them how they were, he just put his head down and started talking in his language to his coworker, the wifi is very slow and the place stinks everywhere of the terrible scent lurking all around the hotel. Just in case people think I am exaggerating, I have photo's to prove it all!!!!! I think it's a disgrace that Booking.com actually endorses a filth hole like this! it makes me wonder how it is possible that they are allowed to quietly stay unnoticed below the radar without being closed down!! Where are the inspectors? Does Booking.

The Hotel was in a fantstic spot for a stopover in Melbourne. Close to the transport hub that services the airport. Close to the CBD, the Yarra river and the dining in the Casino area.The hosts did what they said they would regarding a late check in. The late check in went smoothly.

Good location to get a room free tram. Near restaurants and supermarkets

The staff are outstanding.I like the fact that this is a carbon neutral property. Fittings are of good quality. Appealing framed black and white photos of Melbourne in the corridors. Charming prints in the dining area. A book nook with comfortable chairs and a gas fireplace with electric flames.Breakfast is good. I had Eggs Benedict and enjoyed them.

This is my favorite hotel in Melbourne however I took me some time to find it on Booking.comIt would have been good to be able to search by hotel name

Comfortable hotel in a super convenient location for trains, trams and buses to airport.

Great position. Tram out the front. Comfy bed

Room faced onto a lane way. Very noisy from people down below.

Location was good, staff friendly, room clean. Good experience overall thank you ?

Extra wine glass in fridge. Only one in room

friendly and helpful staff, comfortable and quiet rooms

Good sized room. Good breakfast. Short walk to station.

Window view was a brick wall, air conditioning was poor, sink tap was loose and shower door was dirty

Quiet. Central to everything

Only 3 dining chairs but we paid for 4 people. Stovetop wasn’t used by us but looked all rusty

Good location, comfortable bed, free refreshments, good response when fault reported

Cleaning a bit haphazard, maintenance wasn't terrific

Emergency stay due to car problems. Staff were very accommodating even though it was short notice. The upgrade was a pleasant surprise.

The breakfast was very nice.The location was very accessible as we had traveled from Southern Cross Station.Very friendly helpful staff.Wonderful clean facilities.

Excellent spot to stay, close to transport, entertainment venues and places to eat. Reasonably priced and comfortable. Will stay again

Location was perfect as we had a function near by. Room was clean and beds were comfortable.

Was advised that carpark was full, even though I had pre booked a carspace, so had to park the car at another carpark further away.

Excellent location, very short walk from train station. Surrounded by great range of cafes, restaurants. Good space in room, plus small kitchenette was a bonus. Loved the Library downstairs

Stayed at Alto many of times due to pricing and location as we have been repeat customers , the Hotel though is a bit tired and needs a upgrade .

In a great location and very comfortable for the price

Toilet was running all night and door kept rattling like someone was trying to get in, not sure if it was wind or what

Location

Staff bathrooms were tiny and no room service the breakfast was treatable and $6000 for a tiny two bedroom apartment for four nights it was a rip off