Clarion Apartments South Melbourne

Location was great and staff were awesome

Very warm in hallways. Parking was tiny and should be part of the hotel stay. Didn't have washing machine/ dryer

Decent hotel

Horrible experience on my first night. When i was trying to get some sleep around 11pm, i could hear someone was trying to open my door and next thing i know, the door was opened by another guy (who seemed to be a guest at the hotel), i yelled and the guy apologised and left the room. I then called the hotel (from my cellphone as theres no phone in the room!), to ask what happened, the reception was not very reassuring, as she was only lightly apologised and told me she'd look into it but never really got back to me. I had to follow up the next morning before i left to start my day and the receptionist (same person as the one checking me in and answered my call) didnt really say much apart from it was their mistake. I had to ask a lot of questions to find out that she checked me to a different rooom (215) on the paperwork but gave me the key to and told me i was in room 214. She showed me the paperwork (which she still hadnt changed) and i had to ask her to change it so they wont be repeating the same mistake of checking another guest to my room (214). She wasnt proactive at all apart from reassuring that it wont happen again and everything is good plus offering a late check out. When i came back to the hotel i passed the receptionist (same person) and collected my breakfast box from her. When i got to my room, i couldnt opened my room and had to go downstairs only to be told by her that she cancelled all the keys to 214 because of that incident. For me it is beyond frustrating that she couldnt be bothered to mention it to me or fix my key on the first two occasions that morning, when i approached her and spoke to her. She didnt even apologise or show any care of this inconvenience. Very unprofessional and uncapable of providing basic customer service also creating unnecessary inconvenience. This incident makes me question the safety of a solo female traveller when staying there.

Spacious, very comfortable

Included breakfast was cereal and juice. Not the kind of breakfast I was expecting from a hotel.

Staff were very friendly & helpfulWe enquired about apartment been cleaned & advised as only staying 6 nights not normally cleaned We came back the next day & it had been cleaned with fresh towels & linen - greatly appreciated & excellant customer serviceThe only downside was location there wasn't really anything around it

Staff were amazing - very lovely and helpful ! Room was also clean and comfortable, exactly as expected. Location is also amazing - would stay again!

Good location and value for money

I had to request what I needed milk, towel, tea bags and shower gel but not a big deal

It was clean comfortable close to where we had to be and the staff were very friendly. We were upgraded to a bigger room

The room was a bit warm and we couldn’t work out how to change the air con

Great spot. Especially near to new Anzac Station.24hr reception.

Aircon switches off after an hour. Made it a bit warm overnight.

Very good location close to my work. Nice area, great to take dog for a walk. It's on a busy road but once inside you can't really hear it.

Cheap, had wide corridors, free breakfast and staff willing to go beyond for clients

Understaffed? Had requested a room refresh as we were staying for 10days but it wasn’t done as had no housekeeping during weekends. By our last day our room wasn’t something you’d like to sleep in and also i at least wanted it clean before i left.

the view, the room and the staff were amazing !!

nothing !

Don’t bother

Cold , not enough blankets, bad location, no breakfast the list goes on

The room was very clean

When booked through bookings.com it said there was a balcony, after paying, it asked if we wanted to upgrade to a balcony.could not understand this so phoned the Clarion to be told there was not a balcony but could pay extra to get one, which I did. When we arrived we asked for 2 chairs for the balcony to be told we do not do that. I do not see the point in a balcony that is unusable. They said it had an opening door. When the door was open all you could hear was the noise from the 8 lane road. The noise would not have bothered me if we were able to sit out, which I paid extra for

Bed and room spaciousBathroom awesome Location greatStayed on the 4th floor and there was hardly any wait times for the 1 lift available Stayed for the tennis and was 5 min walk to ANZAC Station and then tram to tennis from Flinders St Station10 min walk to tram to get into South Melb Markers and DFOFood/drink store right next to hotel 5 min walk to local Woolies

Free breakfast was average. It was only a box with a small sachet of cereal, milk, muesli bar, and fruit juice. Expected a bit more as it listed continental breakfast when booking.

Location, very open room, large beautiful bathroom and very quiet

Firstly, the location is great, close to Anzac station. I asked for a studio and got upgraded to an apartment, and it was so clean.. During the brief interactions I had with the staff members, they were very polite and respectful. I loved it!

Staff were friendly - location was good

Dirty sheets - AC didn't work - rooms are exceptionally small - advertising breakfast supplied but nothing. Disappointed.

The cleanliness of the place, comfortable, well laid out, and supply of coffees and teas plus good quality towels and supplied of toiletries

The brand of coffees and teas is not my preference

Nice, quiet room, very helpful personel! Everything was fine!

It had a balcony

The bed was uncomfortable and the TV kept going off the location was a little to far away from CBD