Pinto Storey Hotel

Location & character of the building plus views

Mo proper breakfast facilities. No kettle in the room or complimentary items like water & biscuits etc

It was clean, spacious and comfortable. It was conveniently located - right near a piazza with a subway stop! :)

Nice hotel in a nice area

No tea/coffee facilities in room, but you could get it at reception to take to your room

Very big room and friendly staff. It is located in a very charming building in a good neighborhood. There is a train station practically next to the hotel.

The bathroom was leaking. And since the hotel is an apartment with the rooms as hotel rooms, whenever people talked in the hallway, you could hear them which wasn't very pleasant if you wanted to sleep or rest.

We liked the location of the hotel, close to the Longomare, good restaurants and to the funicular that easily took us to other areas of the city. Nice 19th century building. The room was comfortable with good amenities.

The dark brocade-like bedding that is not the type that gets washed often enough. The dark curtains as well. The room needs to be lighten up. The small rugs need to be cleaned more regularly. The fake flowers in the room and common areas look like they have been collecting dust since just after WWII. In addition they are unattractive arrangements. There is an awkward small step up to the shower and toilet. We have been traveling for 5 weeks and this is the first hotel that has charged us for bottled water. I also think the balcony needs some repair. It looks really unsafe.

Comfortable stay for a few days in rather safe neighboorhodd of Naples, nice staff, good facility. The hotel is located on the fourth floor of an apartment and in general rather small. Umcomplicated check in & out.

Great location, close to shops, a supermarket, and 2 cafes, which is great to get a coffee fix. Friendly staff! The room is spacious, with a great view! Clean bathroom! Had a desk to work. Dining table. Perfect stay! Recommend this hotel, and the area Chiaia is absolutely beautiful! We will stay here again.

The only thing was the room didn't have a kettle to make a cup of coffee in the morning. Besides this, everything is perfect!!

Location to the metro train station

Atrocious smell coming in through the window. I was not allowed to turn air con on when I pointed out how bad the smell was. They said they couldn’t smell it at all. As a paying customer I should have been able to turn air con on if I wanted it on. We had to sit in the room with no fresh air or air con. This got extremely hot at night. Even walking into the reception area was hot and stuffy as they had no windows open either. The light fixtures (lamps and bedroom lights) had about 5 years of dust covering them. We had the do not disturb sign on the door but they came into our room and touched our things. The location was great for the metro but that’s the only thing it had going for it. There was no nearby places to get a meal. It was a thoroughly disappointing experience. The owner even told us that the taxis at the taxi rank were there 24 hours when I enquired about booking a taxi. That was incorrect they are not there in off peak times like 4am in morning. Thank god we didn’t rely on his word as we would have missed our flight.

The neighbourhood is quiet and safe.

When we arrived in the hotel the first question was, instead of how our journey was, to pay 27 euro in cash. The payment was hardly documented. No recept was given and we therefore could not check this. The Indian looking receptionist hardly speaks English and lingers around the hotel all day like some sort of guard — which created an uncomfortable atmosphere — only the hotel room itself felt accessible. Staying in the room longer in the morning felt awkward, as there was no communication about whether or when the room would be cleaned. Although the surroundings, the view, and probably the intentions of the staff were good, I would not recommend this hotel, which is more like a B&B.

nice view - big, bright, comfortable room - high ceilings - modern bathroom with window - nice balcony with view on the gulf

a safe with key was available, however a safe with pin could have been better

The location is great. That’s the best part.

It doesn’t have a breakfast buffet. You have to preorder (previous day) the breakfast you want (not too many options) and they bring it to you on the room! There’s not a 24h reception or receptionist (nobody late at night in case you need anything) and the thing that made an impression was that they told me to pay for two small bottles of still water I used, even if I’ve paid good money for my 2+1 nights at the Hotel and most important even if I’ve left them 3-4 bottles of water that I’ve bought from the super market and I couldn’t carry them on the airport! With the excuse that it’s a different “brand” of still water than the one they use on the room refrigerator!!! Personally if I could change something at the rooms it would be adding on the windows a mosquito protection so that the customers open the window for some fresh air and don’t worry about mosquitos and flies. It’s easy and cheap. And people will not have closed windows and turn on the A/C… The Hotel will save money too…

The location is excellent.

It's not a usual hotel, it's on the fourth floor of a big building. You get into a corridor and from there you have the rooms. In the building there are many neighbours. At 8 someone from an apartment below started to drill the walls. Nothing to blame the hotel for though. My room was just face to face with the reception what was a little uncomfortable and noisy as well, but ok. The room inside was ok for the amount of stars.

Clean, safe with security guard downstairs and triple lock system.

This was my third visit to this hotel. It continues to be an outstanding experience. The room was again lovely, clean, well looked after and stylish with a very large comfortable bed and perfectly working bathroom and shower. The view from the balcony is wonderful and the location is absolutely perfect for transport, restaurants, bars and supermarket and a 10 minute walk to the sea. The staff as always were attentive and courteous. We can’t wait to come back to our favourite hotel in Naples.

This was my third visit to this hotel. It continues to be an outstanding experience. The room was again lovely, clean, well looked after and stylish with a very large comfortable bed and perfectly working bathroom and shower. The view from the balcony is wonderful and the location is absolutely perfect for transport, restaurants, bars and supermarket and a 10 minute walk to the sea. The staff as always were attentive and courteous. We can’t wait to come back to our favourite hotel in Naples.

It was very cozy. The room was a decent size and we liked that the bathroom was separated by a middle room.

This isn’t a negative, but the hotel felt a little bed & breakfast-ey. That was unexpected but nothing wrong with it.

Good location and comfortable

Building work going on that wasn’t mentioned also we were charged 30 euros to check in after 11pm which I thought was poor, as a key could have been left. Finding the hotel was also difficult due to no sign.

Very nice if unassuming hotel. Facilities were excellent. Did not have breakfast but used local cafes and bars but you can order each day if you so wish. Very old style furnishings in keeping with the building. Facilities modern and on good order. Staff friendly and helpful. Building was lovely with gorgeous stairs and of course a lift.

Exterior frontage was under scaffolding during our stay but this did not detract from our stay.

The property was a hidden gem. So clean, friendly welcome and spacious.

A beautiful room in this small but lovely hotel, full of character and in a good location. Staff were helpful and arranged travel/attraction cards (Artecard). Breakfast in our room was just right and very reasonable price.