Hotel Lanfipe Palace

The location was excellent. Very close to main attractions.

Just the need to go down a flight of stairs from where the lift lands in order to enter the hotel. Not a big inconvenience for us but could be for people with strength or mobility issues

Location Staff

Pillows not great

Our room was beautiful, spacious, and comfortable. The staff were excellent, everybody so helpful and really made you feel cared about. Excellent location, right where all the shops are and not far from the water.

The room was clean and conveniently located, and we were amazed with how quiet it was considering it's located near a major shopping district with a lot of foot traffic.

The hotel is somewhat difficult to find (it's on the second floor of a residential building), and we had to hit a couple of buzzers to get in. I wish that had been made a little more clear to us prior to check-in.

The staff were extremely helpful and friendly.

Although I knew about the entrance door, it was still a little scary to see where we had to enter. By boyfriend looked at me with raised eyebrows until we entered the hotel itself and then he breathed a sigh of relief.

Hard to get into. Had to carry bags upstairs.

The hotel's attitude is very bad to the guests after they have paid them, the customer service did not help at all with the problem we had in the room.

The location was great and the room was large and comfortable

It was noisy all the time buy at night especially when they started to clean the streets it was impossible to sleep. There was no slippers in the room but according to the description must be

The stuff lady is amazing and so friendly, nice location (but be ready for the noise of Toledo via. Location is nice, value for money. Nice design in rooms and especially the toilet, not small rooms

One room is not perfect as it is a two-floor and the bedroom is on top-level without windows. It can be not convenient. . I prefer to sleep in room with windows. And also the staircases to get to this bedroom can be for someone a problematic. But it is not really bad.

Centrally located, quiet, very clean, with exceptionally friendly and helpful staff – a great place to stay in Naples.

the entry process is awkward, requiring three separate intercom calls to access the building.

Nice hotel with clean and well-equipped rooms. Perfectly located for exploring Naples city center — close to major attractions, restaurants, and transport. Great value and comfortable stay.

Complicated entry process — three separate intercom calls (yard gate, building door, and hotel door) were needed to get in.

The Air conditioner didn't work on a hot day. The front desk clerk claimed must hit some button to make it not work even though she set it when we arrived. After no cold air for 45 minutes I told her itcwas not working. After 90 minutes of asking me to shut it off and restart and then she also restarted at 22:50 she offered me to change rooms. My wife had already turned the lights off and was trying to get to sleep. I told her to give me a credit and she took my credit card info and said she would give me a credit. I wasn't able to get to sleep till 2:30 am because it was too hot in the room with no cold air coming in even though I set it really low temperature. The next morning at 9am I asked the front desk for the credit. She told me it was first day of work and only saw that I was offered a change of room. I asked to speak to the manager and she said he was off that day. I told her I couldn't believe you can't in touch with someone on your first day. I sent an email to info@lanfipepalace,com on August 26 and have not received a reply. I am asking for a refund for the night due to the poor front desk people , no air conditioner at all and the front desk blaming it not working on me.The wifi did not work much in the room also. When I was in the bed the wifi sometimes could not even find the network so the wifi would cut in and out. I had to go near the door to have a good wifi connection.I stayed in the same room at this hotel from booking.com October,2024 and the problems were many this time.

The air conditioner did not work. Sporadic wifi in parts of the room, poor staff

The rooms and space were pretty and the location is really really great. Close to a vibrant part of the city.

The bed was one of the most uncomfortable beds I've ever slept on and there was no way to block the bright light coming from the street all night and then the sun in the morning. Staff were pretty cold and business like. Not very welcoming at all.

Beautiful room, balcony overlooking main shopping area in Naples via Toledo

We liked everything

Great and helpful staff, very clean and comfortable rooms. We would definitely stay here again!

The property is unique, located as part of an apartment complex. It is very nice and comfortable.

The elevator was a bit of a challenge. Since we arrived on Sunday the large outer door was not open and we struggled to figure out how to get inside.

In the heart of the cityFriendly staff and very clean room

Location, room and helpfulness of staff were all faultless. Would definitely book again if in Naples.

The hotel was at a perfect location. The rooms were beautifully decorated and very clean. Everything was great about the hotel. We stayed here for one night with friends and we all loved the hotel and location.

good location, big room, smooth access to the room

the bathroom smell, lack of balcony, the not so good internet connection, the price :))