Hotel Neapolis

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Hotel Neapolis checked us in an hour early. Our room was large and clean. The bed and bedding were comfortable. The location is great for walking. They arranged taxi for us in the early morning. For the price its a great value and I recommend it. The only reason I did not give it an excellent rating is because they were not more helpful with tourist questions but they were pleasant and I have feeling that if I spoke Italian they would of gladly helped me.

I was with my five year old and had lots of luggage and the desk staff just stood there while I was having difficulty to get out their small elevator. At first I thought he was a guest but then he went behind the desk to check me in. But once behind the desk he was pleasant and checked us in early. So I have mixed feelings. When I later asked another person behind the desk for eating recommendations and help with map they were unable to help. The place is difficult to get to by taxi. But that may be more the fault of the taxi drivers not wanting to deal with the pedestrian traffic. In general I found the taxi drivers in Naples are dishonest and try to rip you off by not turning on the meter and then asking for an exorbitant amount. One taxi dropped us off at wrong address.

Amazing hotel in the city center! The staff is super kind, the mattress was really comfortable and the breakfast very good. Everything was perfect. I highly recommend

All perfect

Location was great for walking, but challenging (but manageable) for driving.

Driving / Parking instructions could have been better.

The location was good, especially if you're looking for an authentic experience. The neighborhood is lively and safe (though we came upon a forensic crime scene 30 minutes after our arrival which was a bit disheartening). The hotel is located in a seedy back courtyard and the elevator is gamble (hits hard upon arriving at the designated floor). Air conditioning must be set on FAN/FAN or you're going to have a very bad night's sleep (as we did until being told how to run it properly). First night we were woken up by a fire alarm and a brief power outage at 4:30 a.m. Hotel staff shrugged it off saying it was nothing (only waking us up in a panic in the middle of the night!).

Breakfast was atrocious, not one redeeming quality. After the first morning we skipped it though finding a decent breakfast in Italy is a challenge, even the local pastries from a well-reviewed cafe were simply awful. We ended up buying some fresh fruit from the supermarket.

Good location, nice room, friendly staff

A/C not working and too noisy outside to sleep with windows open

Location was very good, single room worked well for my purposes and every staff member was very nice.

Nothing, for the price everything was good.

It's in the city centre so the location is just excellent and the staff is so friendly and helpful. Analis is an amazing person!

The waiter attending the breakfest was very nice. The hotel is inside of the old city but it is not nice to have garbish beans in the hotel entrance

The shower box was incredible small, the hair drier does not dry properly, the place is difficult to get by a medium car. The hotel is inside of the old city but it is not nice to have garbish beans in the hotel entrance.

The location in the historical centre of Naples is excellent. There are two metro stations nearby. The members of the staff were friendly and helpful.

We had a pleasant stay at Hotel Neapolis. The only problem was the elevator being out of order on the very day we arrived (and spanning the weekend, it wasn’t fixed). The staff was very kind, the room clean, and the hotel convenient and functional, located near the subway and at the heart of Naples' lively atmosphere. In another city, we might have complained about the noise from the street, but that’s just Naples, and you have to embrace certain folkloric aspects. We’re not sure if we’ll have the chance to return soon, but if we do, we’ll stay there again. Overall, we can only recommend it to potential future guests.

We had bad luck; the elevator was out of order, but it wasn’t the hotel's fault.

Location & breakfast

Hot water wasn’t working temporarily

Location and value for money are excellent. Fresh fruit at breakfast, and a very friendly breakfast helper.

The room was tight but that is to be expected in that location. The shower stall was very small, the toilet flush was gurgling, and the bathroom floor was not being cleaned.

Great location - staff and owners very friendly and nice - comfortable room - good breakfast

Bathroom and shower were good but not excellent

The breakfast exceeded our expectations, it was really complete and tasty, specially the coffee, the staff was great, attentive and did everything and more to help us during our stay, the location is great and lively.

I don't really have a comment on this because I didn't find anything that I didn't like in specific.

The hotel's location was extremely convenient. We were able to walk everywhere we wanted to go, with the exception of the airport. Our room was comfortable and very clean. Breakfast had a nice variety of foods and beverages. Coffee drinks were made to order and I enjoyed my hot tea served in a tea pot. The staff members we encountered were all friendly, helpful and accommodating.

The bed and pillow were just a bit too firm for my taste, but I still slept well. The hotel's location meant there was some street noise from the lively activity below.

Staff were very helpful , the bed was comfortable for me (pretty firm) . The location was central to the main sites. Having some breakfast included was helpful.

My room was very close to the outside window so was very loud. A little hard to find in the beggining as it's within an apartment complex. Facilities a bit outdated but everything worked! Some fruit for breakfast could be nice.

Great location, surrounded by restaurants and the delights of old town Napoli. Pretty good sound proofing, given the busy location and the bathroom seems recently renovated.

No hot water for a night and the next morning. The breakfast was very basic, the croissants were almost inedible and the coffee terrible... Unfortunate given the coffee everywhere else is great :(

Great location. Good size room.

Inadequate holder for shower hose.Shower tray had mould and dirtMattress topper was too large for the bed.Bedside lamp was unsafeNet curtain partially off rail.All of there issues could have been simply addressed and corrected. After reporting this to one helpful staff member the majority of issues were corrected during our stay.

The staff were good and helpful with suggestions and directions.

No coffee making facilities in the room. The location was very noisy all through the night. The bed was uncomfortable and the air conditioner was noisy and not effective. The breakfast was very basic and poor with stale bread and croissants.