Aloft by Marriott Munich

Location was right across from the train station which made getting around VERY easy. The hotel was clean and very nice.

Nice and clean

Parking. Never saw anywhere about parking charge. Not that a parking fee would matter because I know that most places in Europe charge for parking but $30 euro. Really? Was there for 4 nights and was charged for 5 nights of parking. Really pissed me off

Hotel location and rooms large and clean.

Check in was unorganized. It took 4 staff to check in one group. My credit card did not go through so gave them a second one. Turns out they both worked. Did not explain room key, need it to work the elevator, lights.

Location--right across the street from the Hauptbahnhof

Outstanding in every way

Good breakfast, excellent location, and the staff were friendly and helpful.

The beds were quite small and not very comfortable.

It was very close to the train station and a 15 minute walk to Marienplatz. It was clean and very comfortable.

Very convenient for anyone transiting through Munich by train. Close to the Hauptbahnhof, very comfortable with bigger rooms than normal in this class of hotel. Very friendly and helpful staff who complemented me on my German!

Can' think of anything that could be improved.

Fabulous location close to the main train station and the old town. Very clean and comfortable rooms.

We were well located in relation to the station and town centre. The staff were amazing, very friendly and helpful.

Love the location, layout and staff.

That it was being refurbished.

Location, room was fine enough for few days

No gym available, and was never notified of that, no room service or dinner after 19:00pm - just a bar

I have asked the staff 3 times during my stay to provide me a single blanket, has been promised/confirmed 3 times, but it has never arrived. Moreover for some reason on the second day I did not receive cleaning.

- The Location was excellent for us as we travelled by train. Right across Munich Station (exit K).- An overall good check-in experience (but had to wait for a few mins in an empty lobby before a staff come out). I have to shout out much appreciation to Kate at the front desk who was absolutely on-point in helping us check-in, giving instructions, helping with our bags in storage, with a casual laid-back (in a good way) and friendly customer service despite what I feel is a short-staffed team. Paula also helpful in changing our room keys the following day, and friendly Elaine helped sort out our wifi connection issues when the hotel changed its login policy on our second day.- Excellent room size. So refreshing to have a large room size (stayed in Urban King 26 sq.m) compared to other EU hotels at this price range. Also the high room ceiling height made a big difference in making us comfortable. Minibar fridge appreciated!- Windows. Lots of construction and street / people noise going on around but large windows did an excellent job of cancelling out noise. It was nice to open the windows at a fixed tilt during the day when we were out sightseeing. When we came back, room circulation felt refreshed.- Great bathroom size, big shower room, and large sink area to put all your bathroom stuff out on the counter.- Shout out to Niels the bartender (u funny dude!) and gave great friendly service and recommendations at the Bar.

- Retrieving bags from storage after waiting for room: Confusion as check-in documents process started over again but I already completed that step and just had to take my bags out of storage to the room. Suggest staff to check with guests checking-in (that don't have any bags on them) if they already processed check-in before and may already have bags in storage. (I also should have been clearer showing bag tags)-Confusion with storage room: One staff got a set of storage room keys and brought us to the storage my room. Imagine our shock when we couldn't locate our 2 big ass luggages with bright cloth covering. He started to ask me to describe the luggages when I began to panic if we had been a victim of theft. I asked if this was the only storage room, he said there was another. Major relief after he went back to get another set of keys to the second storage room and we found our 2 large suitcases. Can laugh about it now that it came out okay but me and my paranoid a$$ was seriously about to sh*t my pants when we didn't find them in the 1st room. SO, I recommend to the staff to indicate on the Bags Deposit Tag which exact Storage room the guests' bags are located. Saves time and heartache.- Hotel entrance and lobby area vibe has kinda gone downhill since our last stay pre-covid 2019. I understand has changed from a Marriott portfolio hotel to a Marriott franchise hotel. Entrance upkeep and signage made us wonder if the hotel we still operational when approaching hotel from the station. XYZ Bar light sign outside not working, Aloft sign also not visible if walking to hotel from left side of revolving doors.- Lobby completely empty when we arrived. Just us staring at another confused looking couple. After about 5 minutes someone came out. Short-staffed during peak times.- Pls install grab bars in shower rooms to prevent guest falls walking out from shower!

Great location and value

Felt ac never really worked, making us open the windows which made it loud and would wake you up multiple times.

Close to train stationClean, good layoutHad connecting roomsFriendly reception staff

Nothing it was ideal for one night stay

Comfortable rooms, nice soap, very clean. It’s nice to be able to control the temperature in the room!

It’s okay that you have to swipe your room key to take the elevator, but it’s annoying when it will ONLY take you to your floor when you have other members of your party on a different floor. However, one can still take the stairs.

Good rooms, clean, comfy beds,quite, decent breakfast, close to central station and to the old city

1. Unprofessional receptionists, they mixed up our luggage note with other notes in the luggage storage, and didn't want to give them to us until after we promised that it was ours.2. The check in was really a mess the computer crashed couple times and we wait there lot of time

Hotel location is very good as it is very closed to the exit of the main railway station; the room is clean and tidy and the breakfast is very good.

Hotel location is very good as it is very closed to the exit of the main railway station; the room is clean and tidy and the breakfast is very good.