Baur au Lac

Staff with excellent knowledge, manners and ease of conversation. Elegance of surrounds and large grand hall. Every person well trained and willing to help in any way.

Rooms are quiet, well rounded and a cozy hotel. The food was perfect. Staff very friendly and welcoming.

Perhaps a toilet catering for all cultures (shattaf) ?!

All except the Grand Hall area

There is no public space where hotel guests can just leisurely spend their time at as the grand hall always requires advanced reservation and mostly booked out If you even got a table, the service there was painfully slow and inattentive

Location, ambience, staff warmth, food

Awesome, and they have installed a German Washlet Geberit which is the first time in my lifetime to see a German Washlet in a European Hotel. The only other hotel that I noted had a Toto Washlet was the Cheval Blanc Paris & Saint Tropez. The Europeans are crazy if they stick with their Bidets!! Washlet are the future!!

Liked it alll

Awesome, and they have installed a German Washlet Geberit which is the first time in my lifetime to see a German Washlet in a European Hotel. The only other hotel that I noted had a Toto Washlet was the Cheval Blanc Paris & Saint Tropez. The Europeans are crazy if they stick with their Bidets!! Washlet are the future!!

Liked it alll

Location, breakfast garden, employees' professionalism

Mattress and pillows

everything was amazing vibes ,staff, location , love this hotel .

everything,the coziness and the elegance staff , location

Incredible architecture. Beautiful garden. Extremely comfortable rooms. Great service. Kind staff. Good facilities.

Everything was really amazing but I was a bit disappointed that there was no spa or pool.

Passable

No internet and no warm water. Arrived there after a 12h flight and was forced to have a cold shower

No internet and no warm water. Arrived there after a 12h flight and was forced to have a cold shower

Location, hotel, breakfast area and kids were happy with mini bar

The room and bathroom sizes. The reception and concierge staff.

The lounge space and staff. It seemed overcrowded, and the staff seemed stressed. This makes it stressful to arrive and fight for a place and for attention from staff. It shouldn't have to be that way.The restaurant is good (not excellent) and has seemed to have deteriorated, which makes it overpriced for the experience.

location , Arc , restaurent , staff

Smell of the rooms and the floor was really bad.

Service Quality of foodUpdated roomIncredibly comfortable beds

Everything was perfect

Most beautiful Hotel at Zurich lake. Walking distance to main sight seeings. Very friendly and professional staff. Restaurat Baur’s is simply enchanting. We loved spending time at the Le Hall, Zurich most stunning living room.

Unfortunately there was a summer sound garden festivity while our stay, which didn’t allow hotel guests to enjoy the Terrace restaurant and the Pavilion restaurant during the evening.

Location. Friendly staff mostly a guy name phabyou i hope this is the right spelling:)Clean.Good breakfast and garden though it wasn’t used.

I asked for a one hour late check out and wasn’t approved :(No coffee machine or tea in the room.No spa for massage. I had to ask for the service which they provide form out side and it cost 200 for an hour.AC wasn’t working the first night so I couldn’t sleep but got fixed after that.

The brasserie , the location

The mattress was unpleasant. Very soft and with a hole. As a result my sleep was affected. With hindsight I should immediately have asked for another room. A mail to address this , to avoid discomfort for future travelers, was answered rather indifferently.

This is my second time staying at this amazing hotel! I loved everything about the hotel, from room service, concierge, food (restaurants & in-room), facilities, and much more. I look forward to planning a summer trip to enjoy the outdoor terrace and garden as well as experience a unique excursion aboard Tugenia.

There isn’t anything that I didn’t like. One thing that would have I would have been great to have is a coffee machines in the rooms.

Excellent staff, room, hospitality and food