Park Hyatt Zurich

staff treatment, big room, nice hotel, nice bar and restaurant

Room, cleaning , late night service.Breakfast.

The hotel is quiet old, it need the renovation.Staff s rude , not all, but overall feeling is like that.

Rooms are spacious

Location is not that great. Staff are average. I asked for the air con to be sorted as it was blowing only cold air in the middle of winter. That was never sorted

Spacious beautiful rooms with friendly staff. The location of the hotel was great and walking distance to the old part of town. The breakfast was excellent.

No swimming pool.

Real five star experience: room, breakfast and services.

Location

Décor lobby Too cold design

Location

Décor lobby Too cold design

Great locationComfortable beds and clean rooms

There was an issue with the safety deposit, the guy in the reception charged my debit card even after telling him i would like to pay with my credit card

Location, staff,service.Nothing to.complain about

NA

Hotel is nice and clean also check in was smooth and the employees were polite in general..

we came for dinner to the restaurant after our long trip in the mountains and it was around 9:30 pm , then went to the restaurant and asked them if they are still open , the gentleman at the door said yes the restaurant open till 10:30 but only you can sit outside or lobby lounge he said.. Then we went up to the room showered and changed to have a nice dinner, when we arrived to outside part of the restaurant the employees weren’t really happy to see us and it was just still 10 pm , we said we would like to have dinner they said they closed but we can eat something in the lobby lounge then i said but your colleague told us you close @10:30 pm then she said let me call my manager then she came back she said please have a sit, then after no one brought the menu , then another waiter came he said but we are closing then i explained to him what we spoke with his colleague then he said ok, right behind him there was an African lady she came she said in a very rude way , you can have only drink but also you need to pay for it right away.. I was literally shocked.. i looked at her and said wow what a five star hotel and she didn’t even care.. Then we moved to the lobby lounge and explained this to the manager a lady, she apologized and try to give us a bootle of wine to our room but i didn’t accept it.. Then we had our dinner and left they complimented the two glasses of wine for us to show a gesture.. However im someone who has a hospitality background and worked with the best hotel chain in a management position this attitude definitely unacceptable and ruined all my good ideas about the hotel and the brand.. i would never stay again in this hotel.. Ps : On the way out when i went for the check out no one even cared to asked me how was my stay.. check in was very warm check out was very cold..

A perfect blend of modern elegance and comfort. The rooms are spacious and refined, service is impeccable, and the location is ideal for exploring Zurich. A true 5-star experience

Nice hotel, but bad money...

The hotel charged me the amount for both rooms, which I already paid in booking.com. they said they didn’t receive any money from booking.com and that I have to contact Booking.com to reverse the transaction back to my account. They charged me twice and I still didn’t get my money back. Where’s my money???

Very disappointing as we arrived and already informed them of our arrival time. Room was not ready and while they couldn’t offer any additional rooms except with additional charge when we got our rooms they were not clean and all beddings were on the floor and chairs! Extremely disappointed at the service and experience they provide to their customers

It is an aging property and even to call reception or concierge had to call numerous times just for someone to answer.

The car parking there was very convenient. Breakfast was superb .Building was modern and room very spacy.

Location

Very old carpet in corridor also there was spa access included which turned to be just access to health club facility and no real spa experiance

Always decent nice staff in general

Dor the money, honestly, it feels a bit like a pver priced sheraton/hilton i dont want to insult them as the basic amenities and look and feel of the hotel are way higher but it feels a bit out of touch with the pricing

Hotel standard and vibe is a mkdern high class beautifully designed.Rooms are spacious, beds super comfy, and amenities meet expectations

Toilet and especially shower also the bed

Hotel is old and dated

Excellent location, very nice staff, spacious rooms, great breakfast.

The breakfast was very good. Very good location.Nice stuff.

Bathroom- very strange design. Not enough privacy. Too small closet.