Small Luxury Hotel Ambassador Zurich

The location was excellent. It sits hust behind the Opera in the center of the city, near the river. The staff was wonderful, they couldnt have been better.

The room was smaller than we expected.

I loved the location and character of the hotel. The coupon for a complimentary glass of champagne was a nice touch, and I also received a personal invitation from the manager to attend a wine and cheese reception -- also nice.

The room was on the small side -- which was perfectly fine for me (a petite woman travelling on her own), but which might be too snug for a couple.

Comfortable and well decorated rooms with lovely staff.

The restaurant is uninspiring and house music in the bar/restaurant out of place

The rooms are well decorated, housekeeping is well executed, and the amenities are of high quality. The location is also very good.

The staff, at best, is merely pleasant. The reception is not friendly and not particularly helpful. Housekeeping knocked on the door at 9 a.m. on a Saturday, which was quite shocking.

The room was a little small but suited our needs perfectly. Everything was extremely comfy! Calm relaxing decor with all of our needs met. A thoughtful welcome for us when we arrived.

Everything was great, no complaints.

Bed was comfortable.

No hotel staff there to greet guests. Reception area TINY and had to walk into the bar and ask waiter if he could find someone to check us in. When you turn off lights in room it turned off air conditioning, so VERY warm in room. Could not figure out how to get air working without lights on. Loud street. Small rooms. Would not stay here again.

Hotel is beautiful, really loved the different themes of each floor. Our room was supplied with beverages in our mini fridge AT NO COST, which never happens. I also really appreciated the luxury brand toiletries (Grown Alchemist) and the fact that actual American sized bed pillows and top sheets were supplied. Full length mirror was clutch, too! The lobby always was stocked with Lindt chocolates and fruit. Great location close to trains and the Xmas markets. We also enjoyed the aperativ hour at the hotel lobby bar.

being from the US, the hotel room size was very small. I undertsand this is a European thing.

Location was great. Very nice small hotel.

The lift or the elevator was out of service. We booked a junior suite on the 6th floor. We ended up taking a nice room with no view on the 2nd floor as walking up and down six flights of stairs was too much. We arrived on Sunday - elevator was out of service since Saturday - was repaired on Monday - we left Tuesday. It was unfortunate as we were looking forward to the larger room with a view but the staff was very nice and accommodating and adjusted the price on the room on the lower floor. Breakfast was ok - same "continental breakfast each day" that was an upcharge for the room. Pastries good, quiche not good.

The room is not big but very comfortable. The staff are very friendly and helpful. The location is great, very close to the train station, behind the opera house and on the lake.

Room is big and well designed, with a beautiful bathroom. Location is good, just few minutes away from the train station. Staff is friendly and professional. I asked a favor from the hotel to get me a bouquet of flower for my check-in and they did it professionally, a job well-done.

Location was great. Very nice small hotel.

The lift or the elevator was out of service. We booked a junior suite on the 6th floor. We ended up taking a nice room with no view on the 2nd floor as walking up and down six flights of stairs was too much. We arrived on Sunday - elevator was out of service since Saturday - was repaired on Monday - we left Tuesday. It was unfortunate as we were looking forward to the larger room with a view but the staff was very nice and accommodating and adjusted the price on the room on the lower floor. Breakfast was ok - same "continental breakfast each day" that was an upcharge for the room. Pastries good, quiche not good.

Food and staff were excellent

Not being able to adjust the temperature in the room

Great location, so close to the Christmas markets and public transport

Lengthy check in time and surly attitudes at reception

Well-kept property in a very convenient location, near the lake in Summer and just a block from the Christmas market in December

Clean and comfy bed. Lovely and helpful staffs. The tram station is just a few steps away. Will visit again.

Location , nice rooms , cleanliness

There was a Renovation of entrance hall Bedspring was too soft , not comfortable

Wifi connection was challenging. First time in a long time that i am happy with the quality of a hotel in Europe. A true 4 star hotel. Wonderful! Also, the touch with the freebee minibar was a nice touch. Great and friendly staff!

Wifi connection. It can get better. It keeps disconnecting and requires email everytime.

Disappointing.

Very small room, very small bed, terrible mattress, uncomfortable pillows, very hot room (even with thermostat at minimum), noisy staff in courtyard, manual entry of credit card and taking webcam shots of passport for a webservice which makes me doubt this is secure and GDPR compliant. For the price we paid we had a lot better expectations. Not recommended.

The room was well appointed with and very nice layout. They had also accommodated a request that had to allow us to maintain our room past the initial booking dates. The staff we very helpful, and the location and view were amazing.

There was some construction that was taking place, and while slightly inconvenient, they did provide us with information about it prior to our arrival.

the coziness and interior design of the place

Even though the quality of the products was very good, would rather have a buffet breakfast with a possibility to choose what you eat