Hotel Josefshof am Rathaus

Location, hospitality of staff, always smiling and kind, helpful, comfortable room

Anna was friendly, funny, and made sure our check-in went smoothly. We appreciated the hotel storing our luggage in a secure room as we arrived from Salzburg before check-in time. The hotel isn't as close to the main attractions of Vienna (or the U-Bahn) as others, but it is close to a tram station. Our room was clean and comfortable, and room service was attentive but not intrusive. It's clear that guest services are a priority for the hotel, and we frequently passed people in the lobby who were chatting with hotel staff and enjoying the amenities of the hotel lounge and game room.

The hotel's location made it somewhat of a chore to get to and from the train station, as it's about a 10-minute walk on mostly uneven cobblestone streets to reach the bus line that goes directly to the Hauptbahnhof, and about the same to get to the nearest U-Bahn station. It also wasn't quite as convenient to Vienna's many museums and cultural sites as we would have preferred. Despite that, the hotel is fairly expensive, and for what we paid, the size of our room and particularly the rather spartan bathroom were rather modest. We were given a menu to order room service, but there was no option to order it online or by cellphone, and the phone in our room wasn't working.

The room was very nice, with a comfortable bed, and the bathroom was great. The location of the hotel was wonderful, walkable to many main sites in Vienna. We were also surprised with a bottle of prosecco for New Year's Eve, which was a thoughtful touch.

Location is great and the hotel was very clean

Rooms were a bit small

Great location - close walking distance to the old city center but just far enough away to be away from the crowds. Very quiet location. Small, intimate feeling in the shared public spaces. Staff were very professional but friendly and helpful. All staff spoke English.

The room was very comfortable and they had some holiday treats waiting for us. But their bathroom essentials were subpar in my opinion. Cheap shampoo, no hair conditioner, no hand lotion, etc. and I would have expected better towels.

The hotel is located perfectly. Rathaus district is one of the best locations in Vienna. Central and very quiet. The facilities are good. The shower is excellent. The staff are amazing! Many thanks to all of them. They’re very friendly, polite and ready to help with everything. Good breakfast is a nice bonus.

There was some dust in our room the first day we checked in. I asked the manager to come see, what he did and even changed the bed sheets. The next day proper cleaning was done and the problem solved. We stayed for the New Year, so it was a little overpriced, but it’s the case everywhere.

Good location,large and clean room,amazing staff!!

Lovely staff. Anna & Luca very helpful & friendly in Reception. Great location.

Our room was far too small.

The location was excellent ; within walking distance to the Rathaus Christmas Market and the MuseumsQuartier.The rooms were very spacious, comfortable, and exceptionally warm; the heating worked perfectly, which was much appreciated in winter.The hotel has a boutique, historic character, and the updates they have made add a nice, fresh touch without losing its charm in the common spaces.The entrance area and the game room, especially decorated with a Christmas theme, were beautiful and very welcoming.Complimentary sparkling water in the room was a great and thoughtful touch.The bathroom was nice and well maintained, with good and consistent hot water.The staff was always helpful and smiling, one down side was our room was not ready at check-in time- disappointing when you are travelling from far away.I recommend this to everyone who is looking for a nice place to stay very near to central attractions with a reasonable price compared to other Vienna accomodation offerings.

The breakfast room was very small and not very inviting, so I didn’t use the breakfast service. Because of that, I can’t comment on the food variety. However, I assume it could be much nicer in summer when the inner courtyard is open.Although the rooms were very large, the interior design felt somewhat inconsistent, with a noticeable clash between old and new elements. From an interior design perspective, it didn’t feel fully cohesive. This may not be a direct reflection of the hotel’s service quality, but the heavily used and worn carpets (especially in the entrance hall of the room) contributed to this feeling and could benefit from renewal.

Location is good, rooms are nice size, hotel is clean and staff are extremely friendly

The bathrooms are tiny with very little space to leave anything. If you are paying for breakfast , it’s a waste of time as it’s only buffet with very few options. If you are vegetarian etc you will struggle

Location, excellent location, and above all the incredible Hungarian stuff (young tall guy with glasses at reception who was there on December 24, also Evelyn from cleaning team and Monica at breakfast)

It was perfect. Perhaps a touch more fruit would be good at breakfast,

The location was convenient and near public transport. Easy check in and check out procedures.

None so far.

The hotel location was great--on a quiet little side street very close to the Christmas Market, and it was easy to walk to the museums and main attractions. We could easily walk to the Parliament tram stop to take a tram to Belvedere Palace. The hotel breakfast was also great, with a huge variety of fresh, appealing fare. We enjoyed the Klimt-inspired artistic touches in our room and we slept very well. Both the mattress and pillows were extremely comfortable. Lastly, the service was wonderful--so many helpful and friendly people, and lovely little extras that made our holiday trip truly memorable. We will return!

Our room could have benefitted from a slightly larger wardrobe or the addition of a dresser. Also, the newer hotel addition's lobby and open area was nice and new, but lacked the warmth and character of the older part of the hotel.

Location and has garage

Room size small and breakfast not many food espicaly for arabic pepole.

Great location 6 minutes walking from subway. Nice and cosy design (Christmas time). Clean. Comfortable. Room well sized. Staff is extra friendly and helpful. Excellent breakfast with good variety.

This is honestly one of the best hotels I have ever stayed in.From the moment I arrived, everything felt warm, elegant, and welcoming.I would love to give special thanks to a wonderful staff member named Anne (I hope I remembered her name correctly). Her hospitality, kindness, and beautiful attitude made me feel like a queen. She took the time to explain everything to me—from check-in until I was fully settled—opened the map, explained the city, suggested places to visit, and made it clear that if I needed anything, they were always there.She was cheerful, friendly, always smiling, and genuinely caring—I truly felt like I was talking to a friend.The hotel itself is very clean, the room was beautiful, and everything had a classy and elegant touch.This stay was a lovely experience, and it will definitely not be my last time here. I would happily return again.

Small Bar. No activities in the hotel

Great location and a beautiful hotel with all the needed facilities. The stuff was very nice and helpful.

The pillows were not comfortable to sleep on, and there was a ticking sound from the AC in the middle of the night

Good location, within easy walking distance to Christmas markets. Clean room. Old, pretty building tucked into an alley.

Room was very small, especially for the price. Blackout blinds were missing from windows. Room was on top floor and was very warm on a late November visit without the heat on, which made it difficult to sleep well. Didn't feel it was good value.

Amazing hotel, perfect location, very helpful staff and great breakfast! Just perfect.

The Hotel was very nice. Location quite good; as we were travelling to visit the Christmas markets. One of the largest ones at Rathaus was very close. Breakfast exceeded our expectations. I can say it was the best we had at any hotel. The room had the basic needs. Beds were comfortable. Staff were very attentive.

The rooms have no view The most important thing we did not like was the glass door connecting the bathroom to the room. A little more privacy is always preferred.