The White Horse

Extremely helpful and friendly staff and the room was lovely....especially the wallpaper. The free breakfast in the morning was excellent. Just a great hotel all in all.

I'm a huge fan of this place. The views from my room (I think it was 5) were just next level sublime. Windows on both sides that look out into courtyards and the street -- which just makes the stay magical. Hotel employee and the rest of the staff were amazing.

Staff especially were lovely and they happily swapped our room from a double to two singles as we weren’t a couple. Beautiful breakfast too .

The pub itself had lovely welcoming staff. It provided us with what we needed , it was well priced in an excellent location .

The staff were friendly, and the breakfast was good.

The room was very tired, and the shower in particular was so blocked with limescale that there was very little pressure. The hot tap water was scalding. The kettle element was rusty so not really useable. Above all there was very noisy plumbing in both the bedroom and bathroom.

Staff were all very friendly, room was bigger than we expected and the breakfast was superb!

Everything was excellent, clean, tidy friendly. Everything you need in hotel staff is very helpful, friendly, very made you very welcome we definitely be coming back

Very good location. Excellent fry up for breakfast I could not eat it all! The staff & owners were all very warm & helpful.

Loved the location. A few steps and you're at the city wall entrance to the main pubs /shops. Staff were so friendly. Breakfast was amazing. Fresh coffee. They gave us plenty of bottles of water which is rare to keep replenishing for one night. We loved our stay and can't wait to return.

Shower wasn't great, very hit and miss with the temperature.

It was in a good location. The girl who served us our breakfast was pleasant and accommodating.

There was no parking and this was not made clear until it was too late for a free cancellation.The member of staff that greeted us on arrival could have been friendlier. The reviews said that the internet was good, but the WiFi was non-existent during our stay, making it untenable to gain access to the internet.

It was in the centre of York

We arrived to book in at 2 o’clock but didn’t get our room till after 3 the heater in the room only came on in the morning and then again at night freezing during the day went for breakfast the chef hadn’t turned up so no breakfast was offered some food at 5 o’clock when we arrived back after a full day of sight seeing but we had already eaten didn’t stay Monday for breakfast as we didn’t want to hang around just in case the chef never turned up so set of home breakfast in skipton

Location very good. Staff friendly and welcoming

Double room had 2 single beds pushed together, not very comfortable. One bed seemed older than the other. Plumbing sounds like someone is throwing buckets of water in the bathroom. This was going on through the night, early morning or whenever another cistern was used. Other noisey pipes in the room also wakes you up early. Very expensive in comparison to other rooms in public houses near by.

Excellent location near York MinsterLovely clean and tidy room with a very comfortable bed

Stairs up to rooms but that wasn't such a problem even though i am disabled. Staff guided me up and even carried luggage for us.

The location is great, very close to the minster and all the shops and bars etc within a minute’s walk.

The room was very dated and shabby, although it did have new beds that were comfy, the noise from the bar entertainment/dj was that loud the bed vibrated (I know noise is to be expected when you stay in a pub) but it was very very loud.

Really close to everything including train station all within walking distance. The staff were very friendly and welcoming and helpful! Comfortable room and bed with decent WiFi. Breakfast was great too !

Situated on a main road and without double glazing I didn't get the best sleep due to the noise but it wouldn't stop me staying again I will remember earplugs next time!

The property is centrally located.The room was very large and had a double and single bed in it even though there was only 2 of us. Bed was very comfortable and the staff were lovely. Breakfast was the best.

Location - Excellent

Booked 2 Twin Rooms. Arrived and 1 room was a twin and the other was a double. The staff member said she could sort the Double into a Twin. Later she confirmed she could not do so. When booking, I sent message saying I needed 2 Twin Rooms and I got a response saying no problem. Also in 1 Room, the heating did not work. The Rooms were also not very clean and had mould around window and ceiling.I skipped breakfast for the first 2 mornings but on the final morning before departing, I decided to go for breakfast. Arrived downstairs at 8.15 and a staff member told me they don't start breakfast until around 9am. This was not communicated to us at check in or is not written on the booking website.

Comfortable bed, good breakfast

Noisy Karaoke and other guests

Good location and very friendly and helpful staff, a very clean room

Facilities could be updated

In the centre of town ,lots to do and see .Staff were really friendly and helpful. Food was good. It was lovely to sit and have a drink/food then just head upstairs to room.

The location is close to city centre. The staff were friendly.

The rooms are accessed from a back stairwell with very dirty carpets and did not set a good impression. The pub is ok but the accommodation is very dated and it is quite dirty. Although it has some traditional features most are painted in a gloss white with flaky paint. The net curtains on the stairwell were filthy and the carpets not vacuumed. The wallpaper was coming off the wall in the bathroom due to previous water leaks and the window did not close meaning the smell of people smoking outside the from door came in. Lots of cobwebs in the room and old stained furniture. The carpet was badly fitted with gaps. Overall, the room was not even at travelodge standard. We were actually going to move but there was not a lot of availability in the surrounding hotels. The breakfast menu is very limited although the food itself was fine. The hotel had a band playing which was incredibly noisy in the room.