Village Hotel Glasgow

Very nice hotel, good location, breakfast was good. Staff friendly.

Expensive for 1 nights stay.

Good location for us to see a gig at the Ovo. Modern decor and clean.

Bar staff were absolutely terrible.Not great value for money at £244 for one room, one room, one night 2 adults and 13 year old and breakfast not included.

Good service, helpful staff and comfy beds

Friendly staff. Extra details we certainly noticed they did for us

Poolside little tired and changing room floors little messy.

Stay somewhere else

Very poor response from staff to complaint. Staff protest outside very loud music playing night and early morning. Has been going on for months but no mention on website, at check in, no discount. Told that's not how village hotels do business and given an email address to raise complaint.if this is how they treat customers pity their staff. Stay somewhere else.

The swimming pool was very good. Despite it being a busy Sunday afternoon with lots of families in the pool, there was a lane available just for swimming up and down, so I had a great 30 minutes doing just that. I ended up with a room with two double beds even though I was staying in the hotel by myself, and the room was really spacious, warm and comfortable. I enjoyed a meal and glass of wine in the busy bar/grill. The staff at both reception and restaurant were very friendly and efficient. The hotel was very conveniently situated for the OVO, where I was going to see a show.

Food and drink were expensive, as was the stay itself, though the facilities were such that I think it still offered reasonably good value for money.

Location and room

Having to use QR code for restaurant to place order for food which didn't link to my room or the prepaid credit. Then had to go back to reception to get it fixed before I could order.This is not the staffs fault this is a corporate decision to reduce staffing which soured the experience.

Excellent location, modern facilities, near to the Ovo Hydro, good choice of food for breakfast

Ordered breakfast when checking in but discovered it was cheaper to order the breakfast online rather than paying for it at the front desk

Good location, clean and comfortable.

Communication poor prior to stay, example could not get info regarding restaurant and gluten free and when I asked if I was eligible to use pool, was told no so I paid extra. Then when I checked in was told it was included so I was refunded.

I liked the room; it was spacious and offered a nice view from the window.

There was loud music came from outside while I was taking a nap in the late afternoon.

Pleasant

The hand sink in my room didn’t drain as the plug was jammed in the sink.Also menu in bar seemed limited and expensive.

Great location, super helpful staff, great restaurant!

Great location, menu and pool

We requested a cot which did not have a mattress for our baby, this led to a very distressing stay as he wouldn’t sleep due to the base of the bed being completely solid. We asked for help and weren’t given any, no blankets or suggestions. None of us slept well. Hugely disappointing, we paid for a room for 4 people but there simple wasn’t a suitable bed for the 4th person. Not acceptable

Location was great for the hydro, clean and comfortable room

Food ordering could be better than on the phone.

Close to hydro

Cleanness let it down also report damage and maintenance never came

Lovely room, clean, comfortable. Staff doing their best.

Union strike right out side. Blaring music in to all rooms at 6:30am it was awful. My husband was recovering from surgery and we had a 4 hour drive home exhausted after this. I had seen the strike was planned after I had booked and contacted to see if this would affect our stay and i was told it would have no impact. I would have cancelled the booking if I’d known. Management should invest more in their staff: everyone deserves a liveable wage. If you see there is. Strike going on please book another hotel. It’s not worth it.

The only good thing about this property is the lesuire facilities

Staff need to find manners , staff need to acknowledge that you are a human being and not a ornament I have never came across staff like it in my life , restaurant we selected serval dishes for our food choices all unavailable

Staff were fantastic. Leanne on reception was great.We got a free room upgrade, and free parking.Blanche from the restaurant was an absolute delight. She was friendly, professional and so helpful on several occassions. A pure credit to the team.Breakfast was buffet style, with lots of different options.

Staff were super friendly throughout and very helpful, breakfast was good especially for the price and timings available, bed was very comfortable, room is a great size

The window was a little noisy with the windy weather I was woken up a few times through the night as it seemed like part of the outside window was loose Additionally, a small thing but no decaf tea / coffee options in the room and when I did call down to reception to see if this was an option there was no response

The fitness suite and staff were a highlight.

The rooms are tired and the carpets are worn and unclean.