Grand Central Hotel Belfast

Quality of drinks in the downstairs bar was good, room was super, cupcakes for my wife’s birthday were a great touch. The staff at the front of desk were brilliant.

The staff in the Observatory closed the bar at 11:15 despite the info online saying midnight. This was very annoying because we went up to get a nightcap and there was already people there drinking. This felt like very poor form, especially from a hotel we have come to expect good things from. We stayed in a cheaper room this time so it didn’t bother me as much - but I can’t imagine paying for a larger suit and being told they’re winding down the bar early - you would feel so ripped off.

Staff were excellent, location was superb and view from observatory lovely.

First bedroom we were allocating had ineffective heating.

Good location

The room wasn’t so clean the bathroom had rust, grime, dirt and limescale. The bedroom was terribly dusty and the bed wasn’t the most comfortable for the price we paid I don’t think it was worth it.

The rooms were extremely comfortable and quiet, location very central. Staff were very friendly.

Unfortunately there was an issue with the lifts. There were long queues to get to the rooms and we ended up carrying our luggage up 10 flights of stairs, there was a long wait for them again in the morning so we couldn’t use them again and other residents were also complaining. I don’t usually leave negative feedback but given the price we paid I feel that it needs to be addressed. We did raise it with staff who apologised and said one of the lifts was being maintained so perhaps we were just unlucky.

Beautiful hotel and room, spotless, loved the dressing gowns, had ordered birthday balloons for room on arrival but they were not there, went to reception and Niall and Safia sorted it out immediately and were very apologetic and didn’t make it feel like like any hassle. Fantastic staff. Cafe for dinner and seahorse for breakfast was absolutely gorgeous.

Near 30 minutes in a queue to check in, understandably a busy day for them but no offer of a slightly later check out, For price of the room I definitely would have expected breakfast to be included.

How clean the hotel was, staff was amazing and friendly! Breakfast was 10/10

Nothing!!

Size of room and cleanliness

Wait doe Elevators was brutal , breakfast wasn’t what I expected for a 5 star , shower wasn’t the best

5 star across the board . Room lovely very clean. Breakfast very good loads to choose from. Staff were very good.

Just a little bit expensive

Exceptional Hotel with a fantastic location. Great design and high quality decor. Large rooms, sensational views.

Hotel was handy to city centre staff were so friendly and helpful

I love the floor top bar where you have a view of Belfast outstanding

I like the area that its in

I put on my reservation was my partners birthday. The reception or anyone at all didnt evan mention anything. Room was very small and the city view wasnt what i was expecting wont be back!

Great location and view, the observatory bae is amazing for cocktails.

I was very disappointed with our recent stay. The rooms were extremely small, and the heating in our room was not working properly. Despite leaving it on, the room was freezing. When we contacted reception, they were not particularly helpful, and we were left to deal with it ourselves. Thankfully, it warmed up slightly later in the night, but this was far from acceptable.We were also very frustrated with our experience at the Observatory Bar. As residents, we were told we would be prioritised, yet we waited over 40 minutes to be escorted upstairs. We were repeatedly told it was very busy and that someone was on their way to collect us. The staff member we spoke to was rude and unhelpful. After waiting such a long time, we decided to go up ourselves (despite being told guests must be escorted). When we arrived, there were at least 20 free tables, and we were seated immediately. Unfortunately, because of the long delay, it was near closing time, and we were only able to have one drink.This experience really put a dampener on our night. Overall, the level of service and room quality did not reflect the price we paid. We expected a much higher standard and left feeling disappointed.We were also not asked how our stay was at check-out, so we did not feel comfortable raising these issues at the time. I felt it was important to share this feedback directly, as it did not reflect the standard we were expecting.

Helpful staff, great room and view and it was close to everything

The room was spacious and clean.

The room had not been restocked appropriately.There were minimal tea bags with only fruit teabags available and no English breakfast or green tea. There was coffee however no milk for this which meant we were unable to use the facilities in the room for this.

Location

Two errors made with charges and it took 3 calls after my stay to get these sorted. Also, the lifts are a disaster!

Central location, nice meal in the foyer restaurant

This is not of 5 star quality. Room fit out is not of a high standard and no hotel gym.

Not much to be honest was very overratted

Room was frezzen took me 3 times at reception toget somebody to fix it and room was very small not worth the money i paid

Clean and friendly staff rooms were beautiful

Check in took why to long we waited over an hour. Check in pods in the lobby would help prevent this

Room was nice. Great location

Long queues for check-in. And you have to wait a very long time for a lift.

Great location, lovely staff, huge and comfortable beds. Shower was amazing. No complaints.