Hotel Cristoforo Colombo Member of Preferred Hotels & Resorts

Slightly disappointing

Tourist tax had increased since booking and the cost to use the Spa had increased substantially, (don't expect to pay those sort of room rates then 70 euros to use the spa daily!) so made our stay far more expensive than anticipated. Spoilt the stay!

Attentive and supportive staff, hotel very comfortable and very clean, very relaxing spa

It was only for 1 night but it was perfect. Everybody was very friendly, the room was comfortable and very clean. The breakfast was top.

Location

According to the services listed on your website, there is a parking area, and the car is handed over to a hotel employee who then parks it. I was surprised to find that this service is unavailable from 11 PM to 7 AM, a fact not mentioned on your website. I believe the hotel management should clarify this for guests, as I couldn't find a parking space after 11 PM and was forced to return early during my stay. This is a form of deception. The breakfast staff on the second and third days were unprofessional; there were numerous errors. The hotel's presidential suite, where I stayed, was not as I had imagined and did not justify the price paid.

The location and the price

Unfortunately, our stay started with a very poor check-in experience that left a lasting negative impression.Upon arrival (around 6–7 PM), we were not greeted at the door, and no one assisted with our luggage. We had multiple heavy bags and had to carry them ourselves all the way to the reception. The lobby was empty, with no queue, yet the check-in process was extremely disorganized and slow.We were checked in by a staff member named Claudio, who appeared confused and unprepared. Despite having a confirmed booking, we were asked for our reservation details and reference number multiple times, which was frustrating. The process took far longer than expected, especially considering there were two staff members present and no other guests waiting.Our room allocation was also disappointing. We were given rooms on two different floors, despite traveling together, and there was no attempt to accommodate our request for at least a decent view. Additionally, there was no iron in the room, which is a basic amenity we expected.While the rooms were clean, they were quite small, and the bathrooms were very tight, with limited space and minimal amenities overall. On top of that, there was persistent noise of an unknown source throughout the night, which made it very difficult to sleep and significantly affected our comfort.That said, we would like to give credit where it’s due. The night before checkout, a staff member named Gianfranco was genuinely helpful and professional. He assisted us in arranging transportation, ensured our luggage was properly handled and loaded into the van the next morning, and clearly explained the pricing and payment methods. His friendliness and efficiency stood out and were much appreciated.In summary, the main issue was the check-in experience, along with the nighttime noise, both of which were poorly handled and disappointing. The checkout support partially redeemed the stay, but overall, the experience fell below expectations.

Nice hotel. Very comfortable room. Location is fantastic, near metro station and shopping area. Very friendly people at reception .

Everything was amazing. The restaurant inside of hotel and breakfast are super nice. You will lose yourself with all bakery) If you don't want to look sth in the city you just can find everything there. Thank you for the hospitality, I did 3 stays there.

Very clean and comfortable property, service on arrival was very warm and caring too.

Quite a bit of noise from the street, I was okay with it but for some it would have been almost too much.

Everything. Apart from the location itself being ideal, the hotel is beautiful, the staff are extremely professional, speaking many languages, very kind and helpful. The rooms are gorgeous and bathroom is very spacious. The bar/breakfast area is superb. The cocktails made were perfect, the choice of breakfast is copious and delicious. I would definitely return.

Only one thing. The height from the bath tub to the floor is too high so when having to get out, one must be extremely cautious (especially if they are not tall) as they could easily (as I did the first time) slip and fall forwards and have an accident, especially if there is no handle to hold on to as you exit the bath tub.

Everything was amazing. The restaurant inside of hotel and breakfast are super nice. You will lose yourself with all bakery) If you don't want to look sth in the city you just can find everything there. Thank you for the hospitality, I did 3 stays there.

The hotel failed to meet...

The hotel failed to meet the advertised criteria. It falsely states that it offers on-site parking, which is misleading. In reality, guests are required to hand over their vehicle to be driven to an external lot. Furthermore, after 12:07 a.m., it is impossible to retrieve your car under any circumstances.This so-called “parking service” is charged an additional €40–€44 per day, a cost that is nowhere disclosed in advance, which is unacceptable and deceptive.Such practices are highly unprofessional and entirely inappropriate for a four-star hotel.While the rooms are acceptable, cleanliness is impeccable, and the breakfast is modest and family-style, these positives do not compensate for the lack of transparency and poor service standards.

Best hotel in Milan, close to main centers, exceptionally clean hotel, great room condition, exceptional breakfast , great hotel with quality food, great spa, clean and beautiful, safe and secure

All good, no complaints

Great location, professional staff, beautifully Italian decor and modern FF&E, excellent kitchen and wine list. I will return again!

Vehicle drop off is difficult due to busy road but public parking is close by at standard daily rates.

Clean, modern, great location and amazing staff

We were sad that the spa facility didn’t open till after 10

Amazing experience!Highly recommend to eat at the restaurant Chiatta’, dinner was a 10/10.Very central, very friendly and helpful staff members and extremely clean!

The Christoforo Colombo Hotel is centrally located for all the attractions of Milan and is freshly and smartly decorated. Our room was spacious and clean. The hotel staff were all friendly and helpful, and the chef was excellent. Our evening meals were taken in the hotel, and the food was of a high standard, from an interesting and well-thought-out menu. There is also a delicious breakfast menu.

I cannot think of anything that could have improved our stay.

The locationThe cleanlinessThe receptionists was very helpful

Everything amazingCity center locatedCleanFriendly Personal

The bedsheet were not changed and I was stinged in the bed by some kind of insect

I had a very pleasant stay and truly enjoyed this hotel.The room was clean, comfortable, and well maintained, and the overall atmosphere made my stay relaxing and enjoyable. The breakfast was very good, and the service in the restaurant was attentive and professional. The staff was polite and helpful throughout my stay. I would gladly choose this hotel again and recommend it to other travelers.I would like to add one important clarification for future guests: the free taxi service offered through Booking.com unfortunately did not arrive at the airport, and the driver was unreachable by phone. This service is provided by Booking.com and not by the hotel, so it does not affect my positive evaluation of the property or the quality of my stay. I simply advise future guests to be cautious and to confirm their airport transportation in advance.Wishing the hotel team and future guests a Merry Christmas and a wonderful holiday season.Thank you for a lovely stay.

Great location to go to the duomo and shops Comfortable and great staff - nice big rooms and bathrooms