Room Mate Collection Giulia, Milan

The staff are outstanding especially Andre, Benedetta and Sara. They were so friendly and went above and beyond when it came to helping me out. I would stay here again and recommend to others.

location was really good. Quiet considering the location. A little inconvenient because the road is closed but not a big deal. Exceptionally high ceilings which I loved it made it very spacious. Asked for an iron and vacuum and they were very prompt.

There wasnt much you could fault really. We didnt have the breakfast so unable to comment. The bathroom was lovely but I couldnt understand why they had such a tiny shower for the size of the room. It was tight to wash your hair.

Excellent stuff, very friendly and welcoming. Location is 10/10, Just few steps from Duomo. The surrounding area is full of great restaurants and historical sites. The room was spacious, with a large, comfortable bathroom and comfortable beds. Breakfast met our expectations and those of our 3-year-old son

The cleanliness needs improvement. Although the room was generally very clean, after 10 minutes of running around without socks, our little one's feet turned dark gray. That's the only downside we noticed.

The hotel is excellent in terms of location and rooms. The rooms are clean, and the staff are extremely polite, professional, and welcoming. Overall, it was a very pleasant stay.

The designthe size of the room is great

there is a bad smell from the sewage.their policy regarding changed was very rigid.

only location

room furnituer cabord

Clean and near the shopping

Restaurants for breakfast need to change the staff there always trying to ignore special that lady with red hair she means to ignore when I ask her for something.

Amazing location very close to the center and shopping area. Friendly staff. I would definitely stay there again

Amazing location very close to the center and shopping area. Friendly staff. I would definitely stay there again

The suite was beautifully designed and had every amenity one could want. The bed was huge and extremely comfortable.

What a wonderful hotel! The location doesn't get better than this... you have to walk 10 m from the hotel's entrance to be in Duomo square. The room was super spacious and very clean. I travel to Milan yearly and this has to be my favourite hotel yet! Will definitely be back :)

Location, cleanliness, friendly staff, customer oriented

Excellent location, room was silent and dark, right in the centre of Milan. Staff were excellent and the rooms were spacious and comfortable.

The location of the hotel is very good and convenient

Unfortunately, we had a concerning experience. Around 9:00 PM, someone entered our room without ringing the bell, which was very unsettling. When we contacted reception, they suggested it might have been housekeeping, but also said housekeeping should only work until 8:30 PM, so the explanation was unclear.We were told the manager would speak with us the next morning before checkout, but no one came. During checkout, we were informed that the manager was not available.Although complimentary breakfast was offered, we were not seeking compensation. We expected a clear explanation and a more professional handling of a serious guest privacy issue.The location is great, but the way this situation was handled was disappointing. We hope the hotel improves its security procedures and management follow-up.

Amazing hotel , small lobby but big room and comfortable. Location is outstanding

Super clean, friendly staff, and really nice breakfast. Lilibeth is amazing and her breakfast service is outstanding. They are very accommodating to your needs.The location is perfect.

The location was perfect just the galleria beside it and dumo even. Near to everything so we just walk. The room size was very good

I am very disappointed with Room Mate Hotel stay as they have double charged the city tax to my credit card when I have paid in cash on the day of arrival 26 December 2025.Apart from that we have the impression that all the food stuff is on hotel compliment except items in the mini fridge. What turned ugly was on my last day in Milan leaving for my flight, I was being told to pay the Gummy Bears. They even charged us for all items not even consumed by us as they claimed that the item sticker was torn. However we did not open the container of nuts or other stuffs since we do not like nuts. With their argument on the sticker labelled being torn off and accusing me of consumption when the whole containers are untouched and full to the brim. I am being scammed as they accused me of eating when I did not and I can’t defend myself since they can just place a container which they have tampered with the sticker and placed in the room. They even without my permission getting the housekeeping staff to check on the stuff in the name of cleaning the room when I just stepped out. What shocked me is that the housekeeping guy said that so long customer is out, they will clean the room even when no cleaning is requested by customers. Just imagine when you did not lock the safe and left the room, the housekeeping staff will just come in. They are so scheming to tamper with the container stickers and to get the housekeeping team to check on the inventory to see if customer has taken anything or consume the food stuff.Don’t be fool by the 4 stars rating and thinking this hotel is good as there are bad reviews of their service. Always check your credit card and asked for receipts for proof of payment made. I regretted staying in this hotel and wouldn’t recommend anyone to take this risk as this hotel is very scheming to come up with strategy to make you fall into the trap to pay them beyond the cost of hotel accomodation.

Dishonest and mislead customers. Not transparent on cost.

Perfect location, extremely kind staff, spotless rooms, and not dusty at all. Everything was perfect.

Excellent stay overall. The location is perfect, with easy access to main attractions, restaurants, and transportation. The hotel is clean, comfortable, and well maintained, and the staff were friendly and helpful throughout the stayI would highly recommend this hotel and would happily stay here again

There was nothing to dislike overall. The only small suggestion would be a stronger hair dryer; otherwise, the stay was excellent