Swissotel Amsterdam

I believed to have booked the B&b rate but when I got there no it wasn’t included €1700 for 3 nights without is absolutely ridiculous

The location of this hotel in Central Amsterdam is perfect.

Being nearby dam square

The bed is not very comfortable and the breakfast is very very very poor

Fantastic location for all activities and very short easy walk straight to the train. Staff were very helpful and great breakfast

It was central to all attractions. Very nice, comfortable rooms. Very quiet!

There was nothing we didn’t like!

Poor

I asked the staff at the first to give me a room with a good location and they said not available, asked her again about good room and she said okay, the room she gave me it’s too far from the elevator and it’s too hard with shopping

location only

the staff was the worst ever. not respecting the guests there way was so aggressive. room was very tiny

We just like the location of the hotel.

The room was very small, and there was only one window, which was not visible from the bed. The bed was surrounded by walls, making the space feel very depressing. It was not even possible for two people to walk around comfortably. A hotel with a similar price and in a similar location can be found.

Excellent staff at the hotel, very accommodating. I liked the option to decline room service in favour of swissotel planting a tree towards their environmental targets.

The restaurant attached (Royal 98) had some unhelpful staff who tried to refuse the discount supplied by the hotel, this was resolved however.

In the last day of my stay the house keeping have come to the room to clean after that I could not find my wife sun glasses .. of course the hotel denied that any belongings have been taken from the room. I cannot trust a hotel that I need to put even a sunglasses in a safe to avoid losing it

Stealing my stuff from the room while I am out

The staff were amazing at the hotel- Mark was really friendly and gave us a great restaurant recommendation so we had a great evening! We also really appreciated the tickets for the canal tour and had a lovely time

I liked the size of the room and the bed was exceptionally comfortable . Had the most comfiest nights sleep. The staff were very friendly also

The room was clean to look at but when you look properly it wasn’t very clean. There was dust in the head board of the be with marks on it like drip marks it needed a good scrub. Also there was a lump of hair under the sink in the bathroom where clearly they weren’t hoovering or sweeping up I noticed it the first night but ir was too late and I was tired to mention it and thought it would be cleaned the next day . Then the next day we were out all day from morning to night so I didn’t notice u till we was gone late at night and it hadn’t been cleaned again . For the price of the hotel it should definitely be more clean

The beds were so comfortable i just wanted to stay there, pillows and mattress like sleeping on a cloud, just fabulous. i also like tea and coffee facilities in the room. The hot water was fabulous for a soaking bath. location of hotel right in the centre of everything.

i dont know what to say for the answer to this question. breakfast was expensive, so ate outside. my room only had a small window.

I liked its location and they were really helpful with personal requests. The service was lovely!

They unfortunately didn’t offer variety when it came to the TV and the WiFi wasn’t great but that’s okay!

Wonderful welcome very helpful, the room had a lovely view, very clean and good facilities, check in and check out was smoth running. We really enjoyed our stay the location was ideal.

The location of the Swissotel is perfect! It is right in Dam Square and within walking distance to train station, Anne Frank house and more! Can’t beat the location! Highly recommend the hotel!

We had an issue with check-in and the payment on our credit card. Bob and Eduardo were able to resolve our issue and everything worked out. Thank you!

The location of the Swissotel is perfect! It is right in Dam Square and within walking distance to train station, Anne Frank house and more! Can’t beat the location! Highly recommend the hotel!

We had an issue with check-in and the payment on our credit card. Bob and Eduardo were able to resolve our issue and everything worked out. Thank you!

Room we were able to upgrade to double bed (at an extra cost), did not want twin bed.Location is amazing

Breakfast, we were encouraged by front to have breakfast- for additional cost.The cooked breakfast was terrible - left sitting cold and yet the kitchen staff standing around glaring at you with intimidation.We went to front desk and shared our experience and suggested they should try the food.

Clean. Accessible. Exceptional location.

I have no complaints.

Clean. Accessible. Exceptional location.

I have no complaints.