Hotel Die Port Van Cleve

Friendliness of the staff , onsite restaurant which was excellent , comfortable bed

Location and staff

Very small room, continuous sound of boiler / heating system?

The staff were outstanding. Very friendly. They loaned us AC adapters when we forgot ours. The room was much larger than we expected for a European room. Plenty of space for two people. The bathrooms are newly refurbished and very nice.

The hotel advertises as having "air conditioning", but we turned it all the way down and it never got below ~74 degrees even though it was only 60 degrees outside. They gave us a fan and said "that's all it can do".

Location

Location

Room was okay. Air conditioning didn?t work well

The location was excellent, and the concierge was absolutely marvelous. It was a great place and experience.

Staff friendliness, location, and cleanliness absolutely fantastic!

Maybe small rooms, space around beds but still with the fact that it is 155yearsold hotel it is like a new, looks stunning. Location is the best you can have

The location is amazing so close to everything. The staff were friendly and the room had all the necessities. Would definitely stay here again.

The rooms are very dark but this wasn’t a big issue.

Great location and very comfortable room. The staff were all very friendly and I loved the stroopwaffle gift!

The lighting in the room could have been brighter

Great location. Clean, comfy and well maintained hotel. Great value

Great location, easy access to Dam Square. Centraal Station, and the Trams. The staff was very attentive and helpful! A special thanks to Ercan in Reception for his kindness!

My only comment would be that our room could use additional lighting.

15% discount on food and drink at hotel and bar. Breakfast was excellent! Good value for money. Perfect location; we walked everywhere. Staff was exceedingly helpful for all inquiries. Daily water was appreciated as well as the welcome cookies.

We liked everything. Would stay there again -- definitely.

15% discount on food and drink at hotel and bar. Breakfast was excellent! Good value for money. Perfect location; we walked everywhere. Staff was exceedingly helpful for all inquiries. Daily water was appreciated as well as the welcome cookies.

We liked everything. Would stay there again -- definitely.

Everything was perfect. The staff are always here for you, the hotel is very clean with a really good restaurant, very cosy and the best is super comfortable , thank you to Ercan you are very kind and very helpful

Really clean and comfortable. Maybe just the bed too hight.

Breakfast really disappointing. Sparse e no table service.

I loved the location of the hotel, and that it’s a historic building. The room was very comfortable, the staff were extremely nice. Water bottles were refilled on a daily basis. And the provided the best waffles I ate all over a Amsterdam :)

Can’t think of a thing

I loved the location of the hotel, and that it’s a historic building. The room was very comfortable, the staff were extremely nice. Water bottles were refilled on a daily basis. And the provided the best waffles I ate all over a Amsterdam :)

Can’t think of a thing

Staff were outstanding and it was fun to stay in a 155 year old hotel. Great location in the middle of Amsterdam. Value was good given the location.

It was top notch. If you need something, you ask for it and they take care of it. Wifi was not great but it worked most of the time.

Staff were outstanding and it was fun to stay in a 155 year old hotel. Great location in the middle of Amsterdam. Value was good given the location.

It was top notch. If you need something, you ask for it and they take care of it. Wifi was not great but it worked most of the time.

The location was good with some great amenities around it.

We stayed at Die Port van Cleve in Amsterdam this past weekend and were really disappointed with our experience, especially considering the price and the hotel’s reputation.When we arrived late on Friday evening, we discovered that the toilet cistern was broken and wouldn’t stop running. I went to reception, and a gentleman came down to the room, banged on the flush a few times, and declared it fixed — but it definitely wasn’t. The noise continued all night.The next morning, I reported it again to reception, and they said maintenance would take a look while we were out. When we returned later, we were told it had been fixed, but that wasn’t the case.We also decided to use the bath in the room, which we were looking forward to as we currently can’t use ours at home. Unfortunately, when we filled it, dirty water and scum came up from the plug and release, leaving the bath unusable. I reported this to reception again, and they offered to move us, but only after 2 p.m. — which wasn’t practical as we had plans for the day. They said they would investigate and left us in the same room.That evening, the toilet cistern broke again. When we called reception, another staff member came and did the same thing — banged it a few times — and told us, “If it happens again, just bang it like this.” When I pointed out that I shouldn’t have to do that, he laughed and said it was the only way to stop it. The water ended up running all night, and we barely slept.When we checked out, the hotel offered us a free drink in the bar as compensation, which felt inadequate given the inconvenience and lack of proper maintenance.We travel frequently and stay in many beautiful hotels, but this stay really did not meet expectations. The room issues, lack of genuine repair, and minimal compensation made it feel far from worth the money. Sadly, we wouldn’t stay here again or recommend it to others.