Canal House

Staff friendliness and knowledge; breakfasts were great; price point; location

Staying at this hotel was one of our better experiences. It was close to everything, it had a wonderful free breakfast each day, and free internet. They helped us sign up for tickets to attractions and were so nice and professional at the same time.

Although there was an elevator inside the hotel, there were still stairs to climb. It is a historical building. We got used to the stairs, but it wouldn't be wheelchair accessible.

Canal House is charming. Beautiful, old world vibe. The staff was wonderful. The room, one of their smallest, felt like an attic room. We were only there one night. The bed was super comfortable and the room overlooked the courtyard so it was very quiet. It was hot in Amsterdam, so we had the windows open and a fan going. It is an old house that has been repurposed, so it comes with the usual funnies. It is not a chain hotel. Our local friends said it is on what is considered the most beautiful canal. Very close to the train station.

There are no USB ports, but they brought up a bin of adapters and we were able to find what we needed to plug in all our devices. The stairs are tricky, but they handled the luggage.

The hotel is a beautiful, old building. The staff was friendly, accommodating, and efficient. Beds were comfortable.

While there was a great deal to like about this hotel, it suffered from a major shortcoming: no air-conditioning. Our room was uninhabitable when we arrived. Two fans were subsequently delivered. These fans made it possible to sleep. This is not at all what I expected from a facility that describes itself as a "small, luxury hotel".

The location was good, shower was nice.

The check in & check out process took too long, need a reception specific area not the bar. Was unable to change room temperature so room too warm. Bed lumpy & too soft. The noise was bad. Day they did recycling they woke us up at 6am and then trash last night was loud.

Prime location, superb restaurants and shopping nearby

Great location, historic building, comfy bed, super staff, very good breakfasts.

They lean too far into the black motif - rooms could use more light.

Beautiful historic building on a canal, wonderfully restored. Lots of extra touches such as wine glasses, Nespresso and a stocked wine fridge.

This is the second time I have stayed here and I will be back. This is my hotel of choice in Amsterdam. Comfort, location, staff all are amazing. Also a very cool little boutique hotel.

This time ny shower tub was not separate from sleeping arra. 1st time I stayed it was. I let them know that next time this is important to me and they added it to my file, great staff. I should mention I came on a whim and they had my room ready very early from the time I booked at airport it was ready when I arrived.

Location, quiet, comfortable. Throw down pillows and comforter.

No complaints.

Location and staff were excellent Gathering room was comfortable

Room was very small, dark and tub/shower were in the bedroom right next to the bed. Sinks were at the foot of the bed. Small dark toilet room just inside the door. Floor space so limited that my clamshell suitcase could only open directly in entry in front of small closet leaving no room to walk. Circuitous path to get to room, up stairs and through the kitchen and dining room to an elevator and then up more stairs to dark hallway. For over 400 euros per night we expected a nicer and more functional room!

The location was good. The staff was very helpful and friendly.

The room was a cracker box. Couldn't even open suitcase except to put on bed.

The staff, the location and the ambiance was amazing.

It was a pleasure to stay here, but to be frank the breakfast was a bit poor considering it’s a 4* hotel in Europe.

The location was very nice. The breakfast was alright.

We were given a room in the basement with an outside sitting area. We didn’t come to Amsterdam to sit in a courtyard.We traveled with friends and they had a beautiful room on the second floor. I believe we paid the same price. We wouldn’t stay there again.

Location. In a nice quiet section on a lovely canal. Nice back garden area. Bar made very good drinks. Bed was comfortable.

Room not cleaned and had to ask at 4:25pm for our room to be cleaned. We were out of the room since 9:30am and in a luxury hotel like this a guest shouldn't have to call down to have the room cleaned. The shower/bath is literally at foot of bed with no privacy glass or anything. We worked around this with one of us leaving for 15-20 minutes, and so forth. Also sinks on same table as the only other hotel room desk/table. Very awkward room layout and we didn't care much for. I understand that some of the older canal hotels have a similar layout. Price is also a little outta whack. Charging 5 star price but it's maybe a 4 star hotel.

Amazing location and lovely staff

For the $ paid, the breakfast was average - in warm weather AC may not be adequate ( we had a fan and were fine)

Good location

Ventilation system were broke and couldn’t sleep for 2 days because it was very hot in the room. They keep promising that they will fix but didn’t do anything for 2 days.

Beautiful historical hotel, great location, and classy interior. Staff was friendly and very helpful with luggage storage needs, etc.

I guess it may have said this somewhere on Booking, but no AC definitely made my stay a bit less enjoyable. My understanding is that many businesses in historic buildings face the same issue by law. The staff did offer me a fan, which helped and luckily it was nice enough outside to open a window.

The location, welcoming was so warm. Backyard garden.

Rooms are too small. My windows look to wall. Windows dont open fully. Rooms is too small. No drinking water in the room we had to fill from tap in the toilet. Big time shame

The location was very central

Rude staff that is extremely disrespectful and dismissive. Our room was robbed and the staff didn’t care at all.